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Technical Support Associate Jobs in Independence, KY

AA2IT

Desktop Support Tech

Cincinnati, OH · On-site

$19.75 - $25.25/hr

The role involves providing technical support, troubleshooting hardware and software issues, and ... the metro so associates must be willing to travel out of state multiple days/weeks. • Repair ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

Astrix Inc

Regulatory Associate (Flavors)

Cincinnati, OH · On-site

$29 - $31/hr

Cincinnati, OH Job type: 6-month contract-hire Job Overview We are seeking a detail-oriented and analytical Regulatory / Technical Documentation Associate to support product compliance, documentation ...

dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

We're looking for a talented Technical Account Associate who expects more from their career. It's a ... You'll also resolve any data issues with client data providers and support the Client Leadership ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Cincinnati, OH · On-site

$20 - $23/hr

Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

We're looking for a talented Technical Account Associate who expects more from their career. It's a ... You'll also resolve any data issues with client data providers and support the Client Leadership ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Independence, KY

Technical Support Associate information

See Independence, KY salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Independence, KY is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Independence, KY look for?

The top searched job categories for Technical Support Associate jobs in Independence, KY are:

What cities near Independence, KY are hiring for Technical Support Associate jobs?

Cities near Independence, KY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Independence, KY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,565 per year, or $24.3 per hour.

Desktop Support Tech

AA2IT

Cincinnati, OH • On-site

$19.75 - $25.25/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary:
AA2IT is a company seeking a Desktop Support Technician based in Cincinnati, OH. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring operational stability for customers through travel and on-site assistance.
Responsibilities:
• Work as a floating technician in the local metro to help with coverage during time off, leave of absences, backfilling onsite technician, special projects, and any additional coverage needs to ensure operational stability for our customer.
• Coverage includes sites outside of the metro so associates must be willing to travel out of state multiple days/weeks.
• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Ability to setup, configure and add all hardware.
• Experience with asset management.
• Install, move, add, and change.
• Large IMAC events expected for client printer migration and PC refreshes.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users' technical issues across the program and providing assistance with mentoring new employees.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects.
• Experience working in enterprise environment.
Qualifications:
Required:
• Travel mandatory Deskside role troubleshooting of hardware and software images
• PC Refreshes tasks
• Experience a minimum of 12 months
• Work as a floating technician in the local metro to help with coverage during time off, leave of absences, backfilling onsite technician, special projects, and any additional coverage needs to ensure operational stability for our customer
• Coverage includes sites outside of the metro so associates must be willing to travel out of state multiple days/weeks
• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot, software and computer peripherals
• Ability to setup, configure and add all hardware
• Experience with asset management
• Install, move, add, and change
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program and providing assistance with mentoring new employees
• Assist Site Leader in the execution of established processes and escalations
• Ability to handle multiple projects
• Experience working in enterprise environment
Preferred:
• A+ certification is a plus
Company:
Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services. Founded in , the company is headquartered in Sugar Land, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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