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Technical Support Associate Jobs in Independence, KY

dunnhumby

Technical Account Associate

Cincinnati, OH

$45K - $61K/yr

We're looking for a talented Technical Account Associate who expects more from their career. It's a ... You'll also resolve any data issues with client data providers and support the Client Leadership ...

dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

We're looking for a talented Technical Account Associate who expects more from their career. It's a ... You'll also resolve any data issues with client data providers and support the Client Leadership ...

Dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

We're looking for a talented Technical Account Associate who expects more from their career. It's a ... You'll also resolve any data issues with client data providers and support the Client Leadership ...

dunnhumby

Technical Account Associate

Cincinnati, OH · On-site

$45K - $61K/yr

We're looking for a talented Technical Account Associate who expects more from their career. It's a ... You'll also resolve any data issues with client data providers and support the Client Leadership ...

Guerbet

Technical Service Coordinator

Cincinnati, OH · On-site

$19 - $24/hr

Technical Service Coordinator At Guerbet, we build lasting relationships so that to enable people ... support, or customer service environment required * Associate's degree, preferred or equivalent ...

Aramark

Nutrition Associate Manager

Cincinnati, OH · On-site

This role provides technical support to meet client and operational therapeutic nutrition needs ... Associate Degree or Bachelor Degree approved by Academy of Nutrition and Dietetics (ACEND) as a ...

Aramark

Nutrition Associate Manager

Cincinnati, OH · On-site

This role provides technical support to meet client and operational therapeutic nutrition needs ... Associate Degree or Bachelor Degree approved by Academy of Nutrition and Dietetics (ACEND) as a ...

Matrix Technologies

Technical Assistant

Cincinnati, OH · On-site

$40K - $51K/yr

... support functions. * The completion or pursuit of an Associate's degree in English, Business ... Technical writing ability preferred. PHYSICAL REQUIREMENTS * While performing the duties of this ...

Matrix Technologies

Technical Assistant

Cincinnati, OH · On-site

$40K - $51K/yr

... support functions. * The completion or pursuit of an Associate's degree in English, Business ... Technical writing ability preferred. PHYSICAL REQUIREMENTS * While performing the duties of this ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Independence, KY

Technical Support Associate information

See Independence, KY salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Independence, KY is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Independence, KY are hiring for Technical Support Associate jobs? Cities near Independence, KY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Associate Technical Trainer, Data Centers

CBRE

Burlington, KY • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

104th of 488 rated business services

Job description

Technical Trainer | Data Center
About the Role
As a CBRE Learning and Development Senior Analyst, you will partner with Data Center and Critical Environment business units to identify technical learning needs and deliver scalable, high-impact training solutions. This role is responsible for designing, developing, and deploying programs that prepare data center technicians and low-voltage professionals to safely and consistently perform work in live data center environments.
This position sits within the Talent, Learning & Development function and supports CBRE's operational excellence by ensuring technical staff are trained on industry standards, best practices, and hands-on cabling methodologies used in mission-critical facilities. This role can be located in either Westerville, OH or Indianapolis, IN.
What You'll Do
Technical Training
  • Serve as a technical learning ambassador by modeling behaviors aligned with CBRE RISE values.

  • Facilitate technical training programs and support onboarding for data center technicians, with a strong emphasis on low-voltage and structured cabling systems.

  • Responsible for teaching:

  • Low-voltage electrical fundamentals (copper and fiber)

  • Pulling, routing, dressing, securing, and labeling structured cabling

  • Patching, cross-connecting, splicing, and termination (CAT5e/6/6A, fiber)

  • Testing and certification using industry-standard test equipment

  • Data center pathways, racks, cabinets, and ladder tray systems

  • Safety practices for work in live data center environments

  • Conduct training assessments to evaluate technical skills and provide remediation and coaching

  • Develop training reports

Content, Platforms & Standards
  • Partner with subject-matter experts (SMEs), field leadership, and operations teams to validate technical accuracy and relevance of training materials.

  • Develop learning assets including instructor-led content, job aids, simulations, assessments, SOPs, and digital modules.

  • Translate field-level processes into clear, repeatable, technician-friendly training content.

  • Ensure training content aligns with industry standards and best practices (e.g., TIA/EIA, BICSI methodology, client requirements).

  • Create evaluations and measurement tools to assess technician readiness, skill progression, and training effectiveness.

Governance, Quality & Optimization
  • Audit and evaluate learning programs to ensure consistent delivery, compliance, and quality across regions.

  • Review training metrics, technician feedback, and performance outcomes to continuously improve content and delivery methods.

  • Recommend and implement improved training strategies and delivery models to optimize knowledge transfer from classroom to job site.

Leadership & Collaboration
  • Support cross-functional initiatives by explaining complex technical concepts in clear, actionable terms.

  • Impact both individual learner performance and broader team capability through standardized, repeatable training frameworks.

What You'll Need
Education & Experience
  • Bachelor's degree preferred or equivalent combination of education and experience.

  • 2-5 years of hands-on experience with low-voltage electrical and structured cabling work, including:

  • Cable pulling and routing

  • Termination, splicing, and patching

  • Testing and troubleshooting copper and/or fiber cabling

  • Direct experience working in data center or mission-critical environments strongly preferred.

  • Proficiency in Microsoft PowerPoint and Word

Technical & Professional Skills
  • Working knowledge of data center infrastructure, pathways, racks, and cabling standards.

  • Ability to analyze technical workflows and translate them into structured learning solutions.

  • Strong organizational and instructional design skills with attention to detail.

This position requires continuous work authorization. The company does not sponsor employment visas or participate in STEM OPT extensions for this role.
Disclaimers:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Associate Technical Trainer position is $80,000/ year and the maximum salary for the Associate Technical Trainer position is $85,000/ year. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

What CBRE employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

Social media

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