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Technical Support Associate Jobs in Lexington, KY

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

NV5

Lidar Technical Specialist

Lexington, KY · On-site

The Technical Specialist works to support the Lidar Team on various tasking. This individual ... direction to associates across all levels Aids in hiring new team members Technical Focus ...

NV5

Lidar Technical Specialist

Lexington, KY · On-site

Overview The Technical Specialist works to support the Lidar Team on various tasking. This ... to associates across all levels • Aids in hiring new team members Technical Focus • ...

NV5

Lidar Technical Specialist

Lexington, KY · On-site

Overview The Technical Specialist works to support the Lidar Team on various tasking. This ... direction to associates across all levels Aids in hiring new team members Technical Focus ...

Pomeroy

IT Support Technician

Danville, KY · On-site

$17.75 - $24.25/hr

V. REQUIREMENTS Education Associates or Bachelor's Degree preferred in a business/technical ... Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.) Language Skills

Plumbers Supply Co

Counter Sales Associate

Lexington, KY · On-site

$13.75 - $17.25/hr

Counter Sales Associate at Plumbers Supply Co - Lexington, KY! Are you a customer-focused ... offering technical support to enhance customer satisfaction and build trust. * Professional ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lexington, KY

Technical Support Associate information

See Lexington, KY salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Lexington, KY is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.27 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Lexington, KY?

The most popular types of Technical Support jobs in Lexington, KY are:

What are popular job titles related to Technical Support Associate jobs in Lexington, KY?

For Technical Support Associate jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Lexington, KY look for?

The top searched job categories for Technical Support Associate jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Technical Support Associate jobs?

Cities near Lexington, KY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,050 per year, or $24.5 per hour.

Technical Support Analyst

Irium - Mexico

Berea, KY • On-site

Full-time

Re-posted 25 days ago

Job description

Job Details:

Berea - Kentucky- USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

  • Bachelor’s degree in Computer Information Systems or related field.
  • +1 year of experience in working in an IT help desk, support, or customer service role
  • Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities:

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
  • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop/laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.

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