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Technical Support Associate Jobs in Lexington, KY

Komatsu

Product Support Sales Representative

Lexington, KY · On-site

$17.50 - $19.50/hr

Product Support Sales Representative Posting Start Date: 6/15/26 Job Location (Short): Lexington ... Associate degree or equivalent from a two-year college or technical school preferred, or a ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

Provide technical support such as answering user questions and troubleshooting computer hardware ... A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

Provide technical support such as answering user questions and troubleshooting computer hardware ... A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

... technical bridge between technology groups and business units - Make recommendations for ... Associates degree required, Bachelor's degree preferred. No preference for field. Required Years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lexington, KY

Technical Support Associate information

See Lexington, KY salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Lexington, KY is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.27 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Lexington, KY?

The most popular types of Technical Support jobs in Lexington, KY are:

What are popular job titles related to Technical Support Associate jobs in Lexington, KY?

For Technical Support Associate jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Lexington, KY look for?

The top searched job categories for Technical Support Associate jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Technical Support Associate jobs?

Cities near Lexington, KY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,050 per year, or $24.5 per hour.

Administrative Associate

Davis H Elliot Company, Inc.

Lexington, KY • On-site

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Davis H. Elliot rating

7.3

Company rating: 7.3 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Administrative Associate

Snapshot:

 

Davis H. Elliot Company, Inc. is seeking a highly organized and customer-focused Administrative Associate to support daily administrative operations, customer communications, scheduling coordination, and office support activities. In this role, you'll serve as a key liaison between customers, field personnel, and internal stakeholders while helping ensure efficient operations, accurate recordkeeping, and exceptional service delivery. If you enjoy a fast-paced environment, thrive on organization, and take pride in delivering outstanding support, this is an excellent opportunity to build a rewarding career with a growing company.

Overview:

 

The Administrative Associate is responsible for supporting daily administrative operations, customer communications, scheduling activities, financial tracking support, and office administration functions. This role helps ensure timely service delivery, accurate documentation, effective communication, and operational efficiency across the organization. The Administrative Associate works closely with customers, technical resources, field personnel, and internal teams to support business objectives while maintaining a high level of professionalism and customer service.

A Day in the Life:

  • Coordinate scheduling activities to support operational efficiency.
  • Monitor resource schedules and assist with time entry tracking.
  • Serve as a point of contact for customers regarding service requests and related activities.
  • Maintain accurate records, documentation, administrative files, and reports.
  • Support communication and coordination between departments, customers, and field personnel.
  • Provide exceptional customer service through professional and timely communication.
  • Assist with bookkeeping, invoicing, billing, and financial tracking activities.
  • Prepare and maintain reports, spreadsheets, and operational documentation.
  • Utilize Microsoft Excel and other Microsoft 365 applications to support reporting and tracking requirements.
  • Support Accounts Payable and other administrative financial processes.
  • Identify opportunities for process improvements and workflow efficiencies.
  • Collaborate with team members to achieve business objectives and organizational goals.
  • Assist with special projects and additional administrative responsibilities as assigned

    Qualifications & Skills:

     

  • Strong organizational, scheduling, and time management skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong customer service and active listening abilities.
  • High proficiency with Microsoft Office and Microsoft 365 applications, including Outlook, SharePoint, PowerPoint, Word, and Excel.
  • Ability to create and understand formulas within Microsoft Excel.
  • Strong attention to detail and commitment to accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently and collaboratively as part of a team.
  • Self-motivated with a strong desire to learn and grow professionally.

Benefits & Culture:

Our success is based on our customers' confidence in us, our people's loyalty, hard work, and performance, and the traditions with which Mr. Davis H. Elliot began the company in 1946. We know that strong teams are built by fostering a culture of respect, collaboration, and shared success. Some of the benefits we offer our team include:

  • Medical, Dental, Vision Insurance
  • Short-Term Disability and Long-Term Disability Insurance
  • Company Paid Life Insurance w/ additional Voluntary Life Insurance
  • 401K w/ company match
  • Employee Stock Ownership Program 
  • Paid Vacation 
  • Servant Leadership Training

What Davis H. Elliot employees say

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