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Technical Support Manager Jobs in Lexington, KY (NOW HIRING)

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Provide timely Level I technical support for all onsite and remote end-users focusing on excellent ... Participate in meetings and projects or tasks by IT management. Powered by JazzHR na0oQG3NIr

ABB

VFD Technical Support Specialist

Lexington, KY

$52K - $84K/yr

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work m ...

ABB

VFD Technical Support Specialist

Lexington, KY

$52K - $84K/yr

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work m ...

NV5

Lidar Technical Specialist

Lexington, KY · On-site

... Manage and support the day-to-day operations of the team Assist in process improvement Knowledge ... technical, professional work environment Employment is contingent upon successful completion of a ...

Haltech, Inc.

Sales Manager

Lexington, KY

Resolve any complaint or customer issue as escalated by Sales and Technical Support Team Complete ... Manage people logistics by approving transport, accommodation and meal allowances. Create and ...

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work m ...

New

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work m ...

New

Race Winning Brands

Sales Manager

Lexington, KY · On-site

... and Technical Support Team · Complete reviews and forecasts to target in line with Finance ... sales strategy. · Manage people logistics by approving transport, accommodation and meal ...

Race Winning Brands

Sales Manager

Lexington, KY · On-site

... and Technical Support Team • Complete reviews and forecasts to target in line with Finance ... sales strategy. • Manage people logistics by approving transport, accommodation and meal ...

Toyota

AGV Support Specialist

Georgetown, KY · On-site

Provide remote and on-site technical support for AV systems and related automation technologies. * Troubleshoot vehicle navigation, mapping, localization, and traffic management issues. * Diagnose ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Lexington, KY

Technical Support Manager information

See Lexington, KY salary details

$29.3K

$85.4K

$146.6K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in Lexington, KY is $85,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $103,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Lexington, KY?

The most popular types of Technical Support jobs in Lexington, KY are:

What are popular job titles related to Technical Support Manager jobs in Lexington, KY?

For Technical Support Manager jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Lexington, KY look for?

The top searched job categories for Technical Support Manager jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Technical Support Manager jobs?

Cities near Lexington, KY with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,390 per year, or $41.1 per hour.

Technical Support Analyst

Irium - Mexico

Berea, KY • On-site

Full-time

Re-posted 26 days ago

Job description

Job Details:

Berea - Kentucky- USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

  • Bachelor’s degree in Computer Information Systems or related field.
  • +1 year of experience in working in an IT help desk, support, or customer service role
  • Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities:

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
  • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop/laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.

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