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Technical Support Associate Jobs in Elizabethtown, KY

RMS ENERGY

Technical Data Coordinator

Louisville, KY · On-site

We're looking for a Technical Data Coordinator who is excited to support data accuracy ... Associate's or Bachelor's degree in business management, engineering, information management, data ...

TRIMEDX Holdings

Biomedical Technician I

Louisville, KY · On-site

$24.25 - $32.25/hr

If you're ready to grow your technical career while supporting the people who save lives, we'd love to meet you. At TRIMEDX, we are committed to cultivating a workplace culture where every associate ...

TRIMEDX Holdings

Biomedical Technician I

Louisville, KY · On-site

$24.25 - $32.25/hr

If you're ready to grow your technical career while supporting the people who save lives, we'd love to meet you. At TRIMEDX, we are committed to cultivating a workplace culture where every associate ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Elizabethtown, KY

Technical Support Associate information

See Elizabethtown, KY salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Elizabethtown, KY is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Elizabethtown, KY? For Technical Support Associate jobs in Elizabethtown, KY, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Elizabethtown, KY look for? The top searched job categories for Technical Support Associate jobs in Elizabethtown, KY are:
What cities near Elizabethtown, KY are hiring for Technical Support Associate jobs? Cities near Elizabethtown, KY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Agent I

ecoATM | Gazelle

Louisville, KY

$18/hr

Full-time

Re-posted 18 days ago

Job description

Position Overview 

This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations. 

Hourly Pay:$18.00/hr - 20.00/hr 

Location:Louisville, KY

Key Responsibilities 

  • Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system 
  • Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues 
  • Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group 
  • Document, track, and monitor problems to ensure timely resolution 
  • Perform other job related duties as delegated by leadership team 
  • Support and leverage other associates within the department to share best practices and knowledge 
  • Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week. 

 
Education & Experience 

  • High school diploma or GED required; additional technical certification preferred 
  • Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
  • Experience in a call center environment highly preferred 
  • Experience with ticket tracking software and technical documentation preferred 

Knowledge, Skills & Abilities 

  • Excellent customer service, interpersonal and communication skills with high attention to detail
  • Strong trouble-shooting, problem-solving and multi-tasking abilities
  • Ability to work independently within established process and direction guidelines
  • Efficient time management practices and ability to prioritize work
  • Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
  • Basic knowledge of system file drivers
  • Basic skills with Microsoft Office
  • Basic knowledge of iOS and Android systems preferred
  • Ability to adapt in a fast-paced, collaborative, and changing environment 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned. 

 
Open availability - must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support. 

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