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Technical Support Associate Jobs in Elizabethtown, KY

Brooksource

Technical Product Owner

Louisville, KY · On-site

$40 - $60/hr

Owns the product backlog and delivery roadmap for an integrated scheduling platform supporting ... Owns and prioritizes the product backlog across patient scheduling, associate scheduling, and ...

PDS Tech Commercial

Network Engineer I

Brandenburg, KY · On-site

$40 - $50/hr

Provide technical support for infrastructure projects and internal customer requests. * Identify ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Ferrero

Industrial Mechanic

Louisville, KY · On-site

$23.50 - $30.75/hr

Under the direction of the Maintenance Supervisor, this position will provide technical support ... Prefer an Associate Degree in Electronic/Electrical Technology or Technical/Trade School degree ...

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Technical Support Associate information

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$52

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Elizabethtown, KY is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.28 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Elizabethtown, KY?

For Technical Support Associate jobs in Elizabethtown, KY, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Elizabethtown, KY look for?

The top searched job categories for Technical Support Associate jobs in Elizabethtown, KY are:

What cities near Elizabethtown, KY are hiring for Technical Support Associate jobs?

Cities near Elizabethtown, KY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Elizabethtown, KY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,148 per year, or $22.7 per hour.

Network Operations Center Associate

corpay

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need

We are currently looking to hire a Network Operations Center Associate within our SVS division. This position falls under our Technology Operations line of business and is located in Louisville, KY. In this role, you will be responsible for monitoring and supporting the corporate production WAN/LAN infrastructure, ensuring seamless operations in a 24/7/365 Data Center environment. You will report directly to the IT Operations Manager and collaborate regularly with IT support, engineering, and external clients.

How We Work

As a Network Operations Center Associate, you will be expected to work on-site in a structured shift schedule:

  • Day shift
  • Rotating weekends
  • Weekdays
  • Weekend availability

SVS will set you up for success by providing:

  • Assigned workspace in our Louisville, KY office
  • Company-issued equipment

Role Responsibilities

The responsibilities of the role will include:

  • Monitoring the general health of network infrastructure using SolarWinds
  • Diagnosing and resolving network issues to maintain system uptime
  • Escalating technical problems to engineering when necessary
  • Interacting with internal and external clients professionally to identify and resolve incidents
  • Documenting issues and resolutions in the ticketing system according to Incident Management Procedures

Qualifications & Skills

  • Associate’s Degree / Technical Certification in Computer Science or related field, or 1-2 years of network operations experience
  • Experience with Cisco equipment preferred
  • CCENT Cisco Certification is a plus
  • Strong troubleshooting and multitasking skills
  • Security-minded approach to network management
  • Proficiency in Microsoft Word, Excel, and PowerPoint

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

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