This includes managing the technical integration of our platforms with other technology services ... The Technical Success Partner will work with school districts to provide support, resources, and ...
This includes managing the technical integration of our platforms with other technology services ... The Technical Success Partner will work with school districts to provide support, resources, and ...
Technical Success Consultant
Houston, TX · Hybrid
$89K - $192K/yr
Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business. * Lead strategic conversation with customers ...
Technical Success Consultant
Houston, TX · Hybrid
$89K - $192K/yr
Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business. * Lead strategic conversation with customers ...
Technical Success Partner - 3 Month Temp Assignment
Houston, TX · On-site +1
$25 - $28/hr
This includes managing the technical integration of our platforms with other technology services ... The Technical Success Partner will work with school districts to provide support, resources, and ...
Technical Success Partner - 3 Month Temp Assignment
Houston, TX · On-site +1
$25 - $28/hr
This includes managing the technical integration of our platforms with other technology services ... The Technical Success Partner will work with school districts to provide support, resources, and ...
Role Description: The Customer Success Manager is responsible for ensuring the success ... Escalate technical and 2nd line support issues to ensure prompt response to more serious issues.
Role Description: The Customer Success Manager is responsible for ensuring the success ... Escalate technical and 2nd line support issues to ensure prompt response to more serious issues.
Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing ... The desire and passion to learn new technical skills and concepts quickly and to push the ...
Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing ... The desire and passion to learn new technical skills and concepts quickly and to push the ...
Client Success Manager (2282)
Houston, TX · Hybrid
Technical Client Success Manager Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a ...
Client Success Manager (2282)
Houston, TX · Hybrid
Technical Client Success Manager Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a ...
Client Success Manager (MedInsight)
Houston, TX · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Ability to learn and navigate a variety of technical tools to review and analyze client data
Client Success Manager (MedInsight)
Houston, TX · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Ability to learn and navigate a variety of technical tools to review and analyze client data
Austin Tx, Dallas Tx OR Boston Ma OR Arlington VA We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is ...
Quick apply
Austin Tx, Dallas Tx OR Boston Ma OR Arlington VA We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is ...
Client Success Manager (2282)
Houston, TX · On-site
Technical Client Success Manager Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a ...
Client Success Manager (2282)
Houston, TX · On-site
Technical Client Success Manager Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
Customer Success Manager
Houston, TX · Remote
As a Customer Success Manager at Enerex, you will own the end-to-end customer experience across ... Excellent written and verbal communication skills, especially when explaining technical concepts to ...
Quick apply
Customer Success Manager
Houston, TX · Remote
As a Customer Success Manager at Enerex, you will own the end-to-end customer experience across ... Excellent written and verbal communication skills, especially when explaining technical concepts to ...
Dealer Success Manager - Houston
Houston, TX · On-site
Dealer Success Manager - Houston Dealer Success Manager (DSM) As a Dealer Success Manager, you ... a number of technical issues quickly. Key Responsibilities: * Strategic POD Partnership:
Dealer Success Manager - Houston
Houston, TX · On-site
Dealer Success Manager - Houston Dealer Success Manager (DSM) As a Dealer Success Manager, you ... a number of technical issues quickly. Key Responsibilities: * Strategic POD Partnership:
Dealer Success Manager - Houston
Houston, TX · On-site
Dealer Success Manager - Houston Dealer Success Manager (DSM) As a Dealer Success Manager, you ... a number of technical issues quickly. Key Responsibilities: * Strategic POD Partnership:
Dealer Success Manager - Houston
Houston, TX · On-site
Dealer Success Manager - Houston Dealer Success Manager (DSM) As a Dealer Success Manager, you ... a number of technical issues quickly. Key Responsibilities: * Strategic POD Partnership:
Sr. Client Success Manager
Houston, TX · Remote
What We Are Looking For The Sr. Client Success Manager has exceptional experience working in K-12 ... Initiate and lead end-to-end implementations of internal and customer-facing technical solutions to ...
Sr. Client Success Manager
Houston, TX · Remote
What We Are Looking For The Sr. Client Success Manager has exceptional experience working in K-12 ... Initiate and lead end-to-end implementations of internal and customer-facing technical solutions to ...
Customer Success Manager
Cypress, TX · Remote
Role Overview In this role, you won't just manage accounts; you will be the primary advisor for our ... Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee ...
Customer Success Manager
Cypress, TX · Remote
Role Overview In this role, you won't just manage accounts; you will be the primary advisor for our ... Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee ...
Customer Success Manager
Cypress, TX · On-site
Role Overview In this role, you won't just manage accounts; you will be the primary advisor for our ... Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee ...
Customer Success Manager
Cypress, TX · On-site
Role Overview In this role, you won't just manage accounts; you will be the primary advisor for our ... Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee ...
Customer Success Manager
Houston, TX · Remote
Bachelor's degree preferred * 2-4 years of Account Management/Customer Success Management ... Technical competence (understanding of software, hardware, networks, etc.) * Detail oriented ...
Customer Success Manager
Houston, TX · Remote
Bachelor's degree preferred * 2-4 years of Account Management/Customer Success Management ... Technical competence (understanding of software, hardware, networks, etc.) * Detail oriented ...
Purpose of the Job The Customer Success Manager is responsible for re-engaging i-PRO's existing end ... Baseline Technical Aptitude - Comfortable learning and discussing physical security technology ...
Purpose of the Job The Customer Success Manager is responsible for re-engaging i-PRO's existing end ... Baseline Technical Aptitude - Comfortable learning and discussing physical security technology ...
Purpose of the Job The Customer Success Manager is responsible for re-engaging i-PRO's existing end ... Baseline Technical Aptitude - Comfortable learning and discussing physical security technology ...
Purpose of the Job The Customer Success Manager is responsible for re-engaging i-PRO's existing end ... Baseline Technical Aptitude - Comfortable learning and discussing physical security technology ...
Purpose of the Job The Customer Success Manager is responsible for re-engaging i-PRO's existing end ... Baseline Technical Aptitude - Comfortable learning and discussing physical security technology ...
Purpose of the Job The Customer Success Manager is responsible for re-engaging i-PRO's existing end ... Baseline Technical Aptitude - Comfortable learning and discussing physical security technology ...
Technical Success Manager information
See Spring, TX salary details
$45.4K - $56.9K
1% of jobs
$56.9K - $68.4K
2% of jobs
$68.4K - $80K
2% of jobs
$80K - $91.5K
1% of jobs
$91.5K - $103K
9% of jobs
$107.6K is the 25th percentile. Wages below this are outliers.
$103K - $114.6K
26% of jobs
$114.6K - $126.1K
3% of jobs
$126.1K - $137.6K
1% of jobs
The median wage is $144.8K / yr.
$137.6K - $149.1K
9% of jobs
$149.1K - $160.7K
11% of jobs
$164.2K is the 75th percentile. Wages above this are outliers.
$160.7K - $172.2K
36% of jobs
$45.4K
$135.5K
$172.2K
How much do technical success manager jobs pay per year?
What jobs pay 500,000 a year in the US?
What job makes $10,000 a month without a degree?
How much does a CSM get paid?
How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?
What is a technical success manager?
What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?
What is the difference between Technical Success Manager vs Customer Success Manager?
| Aspect | Technical Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Technical background, certifications in relevant technologies | Customer service, communication, and relationship management skills |
| Work Environment | Technical teams, product deployment, technical support | Client interactions, onboarding, retention strategies |
| Employer & Industry Usage | Tech companies, SaaS providers, software firms | Tech, SaaS, and service industries |
| Common Search & Comparison | Yes | Yes |
The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.
Full-time
Posted 14 days ago
Job description
The Technical Success Partner is responsible for ensuring that Accelerate Learning products (STEMscopes, Math Nation, etc.) are successfully implemented at school districts across the country. This includes managing the technical integration of our platforms with other technology services and platforms our customers use, including Clever, ClassLink, Canvas, Schoology, and Google Classroom.
The Technical Success Partner will work with school districts to provide support, resources, and data integration services. They will build regional customer relationships, manage customer technical and feedback cases, resolve cases from the queue, effectively communicate implementation requirements to customers, and become an expert in the customer needs characteristic of the region. The Technical Success Partner will work cross-functionally to identify and implement opportunities to be proactive, automate, and simplify processes and workflows.
Position Responsibilities
Product Knowledge: Participate in product training to build working knowledge of all products. Apply platform functionality and feature knowledge to appropriate case resolution.
System Integrations: Guide new customers through the setup/rostering/integration process to ensure a smooth transition and successful initial setup. Implement Single Sign-On (SSO) and data integration solutions for new and existing clients. Translate technical resolutions into non-technical terms during phone and video conferences with districts.
Case Resolution: Collect and resolve technical issues related to SSO and data integration using an agile resolution approach. Lead district implementations, coordinate tasks, and plan implementation timelines. Organize complex information and navigate large systems. Apply knowledge of internal and external system functionality and features to appropriate case resolution.
Relationship Building: Develop and maintain strong relationships with regional internal and external customers to foster loyalty and satisfaction. Become an expert in the customer needs characteristic of the region to provide proactive outreach, as applicable.
Collaboration: Work with other departments to ensure effective and timely resolution of all customer inquiries. Demonstrate teamwork, dedication, and a commitment to excellence in customer success.
Other duties and responsibilities as assigned.
Position Qualifications
Required Skills/Abilities/Experience:
- Software integration experience required
- Warm and hospitable written and oral communication skills
- Excellent analytical and problem-solving skills
- Experience implementing software projects and/or administering systems
- Strong technology aptitude
- Proven ability to build and maintain relationships with customers to ensure their success
- Ability to build effective relationships within their own team and cross-functionally across the organization
- Analyze existing internal and external systems to suggest areas for improved efficiency
- Agile in resolution approach depending on the customer’s position in their journey (e.g., support initial setup as well as configurations, settings, and technical troubleshooting)
- Good judgment, excellent time management, and strong organizational skills
- Successful at multi-tasking, setting priorities, and meeting deadlines
- Knowledge of Windows operating systems including Word and Excel
- Strong learning aptitude
Attributes:
- Uses a customer-first mindset in their approach to work
- Seeks to create engagement, ownership, and accountability within a team
- Ability to work independently and as part of a team within a dynamic environment
- Ability to understand the big picture and execute according to established goals
- Committed to continuous improvement
Education amp; Experience
- Bachelor’s degree in Computer Science or a related technology field preferred; equivalent technology experience considered
- 2 years of experience in a related industry and field
About Accelerate Learning
Sourced by ZipRecruiter
Industry
E-learning
Company size
11 - 50 Employees
Headquarters location
Houston, TX, US
Year founded
2013