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Classet

Technical Service Manager

New York, NY · On-site

$70K - $90K/yr

Devoción is Hiring a Technical Service Manager! Location: New York, NY Schedule: Full-Time (may ... Additional Responsibilities * Assist with equipment setup for events and programming as needed.

Classet

Technical Service Manager

New York, NY · On-site

$70K - $90K/yr

Devoción is Hiring a Technical Service Manager! Location: New York, NY Schedule: Full-Time (may ... Additional Responsibilities * Assist with equipment setup for events and programming as needed.

IRIDEX

Technical Service Administrator

Mountain View, CA

$26.75 - $33.75/hr

... • Assist the Technical Service Supervisor with scheduling and dispatching field service engineers for service calls, installations, repairs, and training activities. • Process service parts ...

Classet

Technical Service Manager

New York, NY

$70K - $90K/yr

Devocion is Hiring a Technical Service Manager! Location: New York, NY Schedule: Full-Time (may ... Additional Responsibilities * Assist with equipment setup for events and programming as needed.

YINLUN TDI LLC

Technical Service Engineer

Houston, TX

... Technical Service Engineer to support engineering releases, production transfers, and post-launch ... sites. Assist with production transfer and launch activities to ensure smooth implementation and ...

Dubois Chemicals

Technical Service Representative

DuBois Chemicals is looking for a high performing Pulp & Paper Technical Service Representative to ... Learn and assist with DuBois eTools, System Surveys and Cost Calculators. * Effectively enter all ...

Weg

Technical Service Specialist

Wausau, WI · On-site

$27.75 - $37.50/hr

Marathon Electric has an excellent opportunity for a Technical Services Specialist. You will answer ... Assists in developing standard policies and procedures, assist and support improvement initiatives ...

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How much do technical service assistant jobs pay per year?

As of May 30, 2026, the average yearly pay for technical service assistant in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

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What are the most commonly searched types of Technical Service jobs? The most popular types of Technical Service jobs are:
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Technical Service Assistant jobs near you
Technical Service Manager

Technical Service Manager

Classet

New York, NY • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Devoción is Hiring a Technical Service Manager!
Location: New York, NY
Schedule: Full-Time (may require overtime, weekends, and holidays)
Pay Rate: $70,000 - $90,000 annually (based on experience)
Employment Type: Full-Time
Description
Devoción is seeking a highly skilled Technical Service Manager to oversee technician operations, equipment quality control, and service support for wholesale partners. This role blends technical expertise in coffee equipment with leadership, planning, and client service management.
The Technical Service Manager will manage Devoción's Coffee Tech Team while ensuring that wholesale partners receive timely equipment maintenance, technical support, and high-quality service standards. This position requires a deep understanding of coffee equipment, strong communication skills, and the ability to coordinate service operations across multiple partners and vendors.
Overview
In this role, you will manage technician operations, coordinate maintenance schedules, maintain equipment quality standards, and ensure prompt service for wholesale partners. You will collaborate closely with internal teams including Wholesale, Education, and Operations to maintain a high level of client satisfaction and equipment reliability.
This position requires a hands-on technical leader with strong coffee equipment knowledge, service coordination experience, and the ability to manage technician workflows and client communications.
Responsibilities
Technical Operations & Team Management
  • Manage and lead Devoción's Coffee Tech Team.
  • Oversee equipment maintenance and service support for wholesale partners.
  • Coordinate emergency technical service coverage seven days per week.
  • Develop and maintain technician standard operating procedures.
  • Manage internal technician communication standards.

Client Service & Equipment Management
  • Maintain service schedules and coordinate weekly/monthly client maintenance.
  • Ensure service reports and quote documentation are submitted accurately and on time.
  • Maintain high service standards and work with the Wholesale Team to achieve over 90% client satisfaction.
  • Create and maintain troubleshooting guides for wholesale partners.

Equipment & Vendor Coordination
  • Manage communication with equipment vendors and purchasing teams.
  • Coordinate parts orders, repairs, and equipment procurement.
  • Manage inventory for used equipment and tech lab parts.
  • Stay up to date with new equipment offerings and coordinate vendor training.

Training & Education
  • Execute technical education and equipment training for wholesale partners.
  • Work with the Education Director and Wholesale Director to maintain equipment quality standards.
  • Attend at least two coffee cuppings per month with Devoción's Master Roaster.

Additional Responsibilities
  • Assist with equipment setup for events and programming as needed.
  • Support sustainability initiatives and environmental practices.
  • Participate in company training and uphold Devoción's company culture, values, and service standards.
  • Conduct periodic performance evaluations and provide feedback to team members.

Requirements
Must Have
  • Valid driver's license
  • Ability to work overtime and weekends
  • Technician experience
  • Coffee equipment knowledge

Nice to Have
  • Excellent customer service skills and professionalism

Additional Qualifications
  • Strong knowledge of coffee equipment including drip brewers, grinders, and espresso machines (single and double boiler).
  • Barista experience with strong coffee knowledge.
  • Strong administrative and organizational skills.
  • Proficiency with email, Slack, Google Docs, and Google Sheets.
  • Excellent communication skills in English for service documentation and client communication.
  • Public speaking ability for training and partner education.

Physical Requirements
  • Ability to travel within New York City, New York State, and occasionally out of state.
  • Ability to lift up to 50 lbs.
  • Ability to stand and walk for extended periods.
  • Ability to perform physical tasks such as bending, twisting, and reaching.

Benefits
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Free coffee and additional company perks
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About Classet

Sourced by ZipRecruiter

We're on a mission Classet was founded to improve the massive skills gap and the challenge to find true upward mobility in the blue collar space. We believe everyone should have access to a quality, economically sustainable, and rewarding career. We want to help make that a reality. Classet Helps Companies Find and Train Skilled Workers We use software, content, and our community to help companies promote their opportunities, find people to hire, and ultimately accelerate the training process.

Industry

Internet and it

Company size

1 - 10 Employees

Headquarters location

Chicago, IL, US

Year founded

2021

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