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Technical Service Assistant Jobs Near Me

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Customer Service Assistant 3

Columbus, OH · On-site

$24.88/hr

Customer Service Technical Skills: Clerical & Data Entry, Administrative support/services ... Customer Service Assistant 3 Business Resource - Docketing Division Hourly Rate: $24.88 Business ...

Plaskolite

Technical Development Engineer

Columbus, OH · On-site

$110K - $160K/yr

Support extrusion and injection molding trials at customer and manufacturing locations * Assist ... service. PLASKOLITE is committed to providing equal employment opportunities to qualified ...

Sealed Air Corporation

Technical Specialist

Columbus, OH · On-site

$98K - $142K/yr

This position will provide technical service to Sealed Air customers and promote the use of Sealed ... maintenance service to customers using Sealed Air Cryovac materials. * Assist or coordinate ...

Sealed Air Corporation

Technical Specialist

Columbus, OH · On-site

$98K - $142K/yr

This position will provide technical service to Sealed Air customers and promote the use of Sealed ... maintenance service to customers using Sealed Air Cryovac materials. * Assist or coordinate ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

This front-line role blends basic technical understanding with strong interpersonal skills to guide ... Clearly communicate estimated pricing, timelines, and expectations at time of check-in * Assist in ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

This front-line role blends basic technical understanding with strong interpersonal skills to guide ... Clearly communicate estimated pricing, timelines, and expectations at time of check-in * Assist in ...

OhioHealth

Technical Laboratory Assistant

Dublin, OH · On-site

The TLA demonstrates the ability to perform phlebotomy and a variety of technical and clerical ... Customer service to clinicians and clients. Must be comfortable and professional on the telephone ...

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How much do technical service assistant jobs pay per year?

As of Sep 14, 2026, the average yearly pay for technical service assistant in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

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Technical Service Assistant jobs near you
A map of the United States highlighting the number of Technical Service Assistant job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Technical Service Assistant job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Technical Service Operations Manager

Westerville, OH • On-site

Xerox
IT Services • 10K+ employees
Learn more about Xeroxexternal

$111K - $112K/yr

Full-time

Re-posted 16 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB SUMMARY:
Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers' day-to-day printer fleet environment needs. Works closely with customer's end user community, customer IT, and Xerox resources to execute upon customer expectations.
Position is Customer's first point of contact for all Xerox inquiries or escalations.
Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.



ROLES AND RESPONSIBILITIES:
This role specifically encompasses the following duties:

  • Responsible for all first level customer escalations - must be able to respond to and manage through resolution.

  • Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.

  • Manage Client Services relationship and escalate issues as needed.

  • Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.

  • Creates Change Requests for System upgrades

  • Installs firmware and Configuration files onto the fleet of printers.

  • Interface with Technical Operations to resolve issues.

  • Interface with Technicians to assist with contacts and software loads

  • Coordinate all new printer installs.

  • Provide all necessary documentation and information to Manager as needed

  • Device inventory collection and analysis - identify current assets at each customer location.

  • Place manual orders for supplies as needed or as desired by customer.

  • Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.

  • Monitor device utilization within customer environment.

  • Management of device Installs, Moves, Adds and Changes (IMAC)

  • Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.

  • Conduct Train the Trainer and End User Training as necessary.

  • Manage cartridge recycling program.

  • Maintain end-user relationship to assure high level of customer satisfaction.

  • This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:

  • Must possess high customer service skills.

  • Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.

  • Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.

  • Comfortable working with limited direct supervision.

  • Outgoing individual and well organized.

  • Demonstrated ability to perform in a highly multi-tasking environment.

  • Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:

  • Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:

  • Able to work effectively and cooperatively with customers, remote team members and managers.

  • Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:

  • Experience in interfacing with Customers and resolving customer problems.

  • Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.

  • Ability to analyze data sets to provide reporting or analyze issues and opportunities.


EDUCATION & TRAINING:

  • Associate degree or equivalent experience preferred.

  • Working knowledge of printer hardware, maintenance, network management, and output analysis.

  • Advanced MS Excel Skills (Vlookup / Pivots / Formulas)

  • Demonstrated ability to keep abreast of technology associated with computer and print environments.


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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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