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Technical Service Assistant Jobs in Baltimore, MD

Vaco LLC

Technical Service Analyst

Columbia, MD · On-site

... Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms ... Desk, Service Desk, Desktop Support, or Technical Support experience Experience supporting ...

L3harri

Service Assistant Project Manager

Bowie, MD · On-site

$56K - $85K/yr

The purpose of your role as a Service Assistant Project ManagerThis individual will provide project ... What we're looking for in youAssociate's degree in a technical field requiredBachelor's degree ...

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Technical Service Assistant information

See Baltimore, MD salary details

$18.9K

$44K

$76K

How much do technical service assistant jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical service assistant in Baltimore, MD is $43,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $43,700.00 per year, depending on experience, location, and employer.

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What does a technical service assistant do?

A technical service assistant provides technical support and troubleshooting for customers or internal teams, often assisting with equipment, software, or systems. They may perform diagnostics, maintain documentation, and use tools like remote access software, requiring good communication skills and technical knowledge. The role often involves working in a service environment with a focus on resolving technical issues efficiently.
Technical Service Assistant jobs near you

Technical Service Analyst

Columbia, MD • On-site

Vaco by Highspring
See more jobs at Vaco by Highspringexternal

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Re-posted yesterday

Job description

We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical support for end users in a professional enterprise environment. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges.

The ideal candidate combines strong technical troubleshooting skills with a polished, service-oriented approach. Success in this role requires the ability to support users both in person and through phone, email, chat, and ticketing systems while maintaining high standards of professionalism and responsiveness.

Key Responsibilities
  • Provide Tier 1/Tier 2 technical support for end users
  • Troubleshoot Windows, Microsoft 365, Outlook, Teams, and account access issues
  • Support Active Directory / Entra ID user administration
  • Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms
  • Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar)
  • Deliver outstanding customer service to employees across all levels of the organization
  • Maintain SLA compliance and ensure timely ticket resolution
  • Create and maintain documentation, knowledge articles, and training materials
  • Collaborate with remote IT teams to resolve escalated issues
  • Identify opportunities to improve support processes and user experience
Preferred Qualifications
  • 2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
  • Experience supporting Microsoft 365 environments
  • Familiarity with Active Directory, Entra ID (Azure AD), and Microsoft Intune
  • Experience with ServiceNow, Freshservice, or similar ticketing systems
  • Understanding of MFA technologies and end-user security support
  • Strong communication, customer service, and problem-solving skills
  • Ability to work independently and manage a highly visible support environment
What Makes Someone Successful
  • Professional and polished communication style
  • Strong customer-service mindset with a "white glove" approach to support
  • Ability to build relationships with users and leadership alike
  • Comfortable handling technical issues while maintaining a positive user experience
  • Self-motivated, dependable, and able to take ownership of support responsibilities
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

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