Technical Service Assistant Jobs in Baltimore, MD

Join us as we Rise to the Challenge

At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us. 

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #50 on Engineering News-Record's list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

As Technical Lead 8, you will play a critical part in both team dynamics and technical leadership. Your responsibilities encompass fostering a collaborative environment, maintaining high standards of quality and safety, and driving project success.

Your key responsibilities include:

Technical Expertise:

• Training/Mentoring construction managers and field personnel
• Supervise field personnel on select projects
• Serve as an internal resource and subject matter expert to staff and leadership.
• Coordinate between offices, Practices and staff and provide technical guidance.
• Ensure coordinated project fulfill ISO compliance requirements.

Client and Project Management:

• Assist Practice Leaders, Regional Practice Leaders, and Service Line Leaders in developing and maintaining client relationships by tracking performance, identifying client needs and identifying the next project.
• Assist in WIP/AR Tracking.
• Provide project and client leads to leadership to grow the Service Line.
• Serve as Quality Manager on select projects.
• Assist Project Manager on select projects, which includes:
  • Manage and deliver projects on time and within budget while fully meeting the scope.
  • Meet monthly with clients to review project progress.
  • Operate within corporate and project budget parameters.
  • Prepare monthly progress reports and invoices for projects.
  • Develop project specific safety plans.
  • Ensure compliance with all Federal, state, and local safety rules and regulations.

Proposal and Business Development:

• Assist in proposal preparation, preparing and attending presentations, and negotiating scope, schedule, and fee estimates for projects.
• Participate in and contribute to applicable internal and external business development meetings.

Budgeting and Performance:

• Assist in developing annual budgets for Regional Practices and Practices.
• Meet annual Performance Agreements targets.
• Achieve or exceed an individual utilization target.

Leadership and Representation:

• Represents KCI in one technical society and one community organization.

* Essential Duties and Responsibilities are the basic job functions that an employee must be able to perform, with or without reasonable accommodation

Education and/or Work Experience Requirements: Bachelor's Degree in related field (AEC Industry) and minimum of 8 years of related professional experience, or 12 years of equivalent professional experience Proven track record of managing and delivering projects on time and within budget. Experience in mentoring technical staff. Prior experience serving as a subject matter expert and providing technical guidance. Familiarity with ISO compliance requirements and quality management systems. Strong technical proficiency in the field in which they are a Technical Lead. Proficiency in relevant software/tools. Excellent communication skills, with the ability to convey complex technical information clearly and concisely. Strong problem-solving skills and creativity in developing solutions. Ability to build and maintain effective relationships with clients, team members and other stakeholders. Commitment to professional development and staying current with industry trends and advancements.

Education and/or Work Experience Preferred: Master's Degree or any other advanced degree

Certificates, licenses, and/or Registrations Required: Ability to complete the KCI PM Training and Contract Training within six months of start date.

Certificates, licenses, and/or Registrations Preferred: Professional license or certification within the field of expertise preferred.

Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.