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Technical Service Assistant Jobs in Kansas (NOW HIRING)

Lightedge

Technical Trainer

Kansas City, KS · On-site

$31.25 - $41.75/hr

This position reports to the Manager of Education Services and works closely with all departments ... Presentation Materials * Assist with identifying training resources to define operational growth ...

TERRACON

Regional Technical Consultant

Lenexa, KS

... a service line department. Provide direction and lead efforts to standardize policies, practices ... May assist in recruiting/interviewing potential key hires for positions. * Develop/deliver training ...

TERRACON

Regional Technical Consultant

Lenexa, KS · On-site

$111.40K - $172.70K/yr

... a service line department. Provide direction and lead efforts to standardize policies, practices ... May assist in recruiting/interviewing potential key hires for positions. * Develop/deliver training ...

Worldwide Flight Services

$13.75 - $17/hr

... technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ... May be assigned to assist in monitoring security of facility. May be assigned to do routine ...

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Technical Service Assistant information

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What cities in Kansas are hiring for Technical Service Assistant jobs? Cities in Kansas with the most Technical Service Assistant job openings:
Technical Service Assistant jobs near you
Automotive Technical Service Advisor

Automotive Technical Service Advisor

BG Products Inc.

Wichita, KS • On-site

Full-time

Posted 3 days ago

BG Products rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Job Purpose
The Technical Service Advisor (FTSA) role will work as a key member of the Tools & Equipment Team to provide first class, professional technical service/support to the BG Distributor network. The Technical Service Advisor will troubleshoot field inquiries and or assist in training on BG Tools & Equipment and related products. This position will be a direct resource for the research and development of current and new tools and equipment along with application methods offered by the company. The Technical Service Advisor will travel to represent BG Products Inc. at tradeshows, automotive field training, conferences, distributor visits, etc.
Duties & Responsibilities
  • Adhere to company policies and present a professional, positive attitude at all times.
  • Assess and resolve distributor inquiries, requests and complaints, primarily by phone/email, to ensure that the majority of customer inquiries are resolved at the first, or earliest thereafter, point of contact.
  • Exercise sound judgment in making decisions within established written procedures for each service request, which may include logging data requests, gathering data from multiple department sources, tracking progress in database format and reporting back in a timely fashion to resolve issue.
  • Maintain electronic and/or written databases of letters, forms, technical advice, information given, services requested and complaints made to ensure accuracy of information and efficiency when dealing with distributors.
  • Encourage/solicit feedback on services provided and recognize the changing needs of service opportunities by making recommendations for improvements to Tools & Equipment group.
  • Participate in the introduction and training of current/new/updated tools & equipment.
  • Extensive personal knowledge gained from training, day to day contacts, accessing databases and integrated systems will be critical to the success of this role primarily with design/function of various automotive systems (engine, power-train, tools, services and equipment).
  • Assist with research and development of new services and or tools/equipment.
  • Write service and tools/equipment technical bulletins.
  • Must be able to travel for field training, tradeshows, conventions, R&D projects, etc.
  • Leads or assists training groups of internal and external automotive professionals in classroom or shop/dealership environments.
  • Must be able to follow and write procedures.
  • Other duties as assigned.

Qualifications
  • High school diploma or equivalent required. Bachelor degree or advanced technical training is preferred.
  • Five (5) years of experience in automotive field preferred.
  • Experience with BG Products Automotive Service Equipment and application methods preferred.
  • Must meet insurance requirements in the BG Fleet Safety Program Policy.
  • Must have a valid driver's license.

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