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Technical Service Assistant Jobs in Kansas (NOW HIRING)

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Technical Service Assistant information

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What does a technical service assistant do?

A technical service assistant provides technical support and troubleshooting for products or systems, often assisting customers or internal teams. They may handle equipment maintenance, install updates, and document service activities, typically using diagnostic tools and technical manuals.
What are the most commonly searched types of Technical Service jobs in Kansas? The most popular types of Technical Service jobs in Kansas are:
What cities in Kansas are hiring for Technical Service Assistant jobs? Cities in Kansas with the most Technical Service Assistant job openings:
Technical Service Assistant jobs near you

EV Service Technical Specialist-Weekends

ORANGE EV LLC

Kansas City, KS • On-site

$24.50 - $33/hr

Full-time

Posted 5 days ago

Job description

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are looking for an Electric Vehicle Weekend Service Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.


**This is a WEEKEND SHIFT. 4/10-hour position with standard day shift working hours of 8:00 am to 7:00 pm Friday through Monday. (This includes a shift differential $$)


Position Responsibilities

  • Assist technicians via phone, video call or in person with diagnosis and repair
  • Assist in development of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
  • Daily Technical support of Orange EV Field Service and Customer Technicians
  • Hands-on collaboration with Manufacturing and Service Team Members
  • Working integrally with the Product Engineering Departments on current and future product programs
  • Service Diagnostic Computer and Tooling setup


Position Qualifications

  • Bachelor’s degree or Technical Certification in related field preferred.
  • 4+ years of Automotive or related technical experience.
  • Occasional travel may be required.
  • High-voltage safety certification (e.g., NFPA 70E or OEM-specific HV credentials) preferred.
  • ASE L3 (Light Duty Hybrid/Electric Vehicle) or equivalent manufacturer-specific credentials preferred.
  • Physical requirements include occasional field work and ability to lift components up to 50lbs.

Key Technical Skills

  • High-Voltage Safety: Mastery of "Lockout/Tagout" (LOTO) procedures and the "Live-Dead-Live" testing methodology to ensure high-voltage systems (300V–800V) are safely de-energized before repair.
  • Writing and Communication: Development and creation of written procedures and bulletins as well as live phone support of field technicians. Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams). Technical writing experience is a plus.
  • Battery Technology: Expertise in lithium-ion battery health, including cell balance, thermal management, and Battery Management Systems (BMS).
  • Diagnostic Tools & Software: Proficiency with digital multimeters (DMMs), HV Isolation diagnostics, and Controller Area Network (CAN) diagnostics.
  • Powertrain Systems: Understanding the interaction between inverters, controllers, and electric motors.
  • Pneumatic and Hydraulic Systems: Working knowledge of pneumatic braking systems and hydraulic power steering and component systems

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity