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Technical Service Assistant Jobs in Kansas (NOW HIRING)

Vitalograph Inc

Be Seen First

Associate Service Technician

Lenexa, KS · On-site

$55K/yr

This role combines technical service and quality control responsibilities to ensure equipment ... and assist with special projects and other technical or operational duties as assigned.

Worldwide Flight Services

$19/hr

... technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ... May be assigned to assist in monitoring security of facility. May be assigned to do routine ...

trimarkusa

Technical Designer

Lenexa, KS · On-site

... Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep ... Project Coordination: * Assist in the coordination of design elements with cross-functional teams ...

trimarkusa

Technical Designer

Lenexa, KS · On-site

... Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep ... Project Coordination: * Assist in the coordination of design elements with cross-functional teams ...

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Technical Service Assistant information

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What does a technical service assistant do?

A technical service assistant provides technical support and troubleshooting for customers or internal teams, often assisting with equipment, software, or systems. They may perform diagnostics, maintain documentation, and use tools like remote access software, requiring good communication skills and technical knowledge. The role often involves working in a service environment with a focus on resolving technical issues efficiently.

What are the most commonly searched types of Technical Service jobs in Kansas?

The most popular types of Technical Service jobs in Kansas are:

What cities in Kansas are hiring for Technical Service Assistant jobs?

Cities in Kansas with the most Technical Service Assistant job openings:

Technical Service Assistant jobs near you

SERVICE EXPERIENCE ADVISOR

Overland Park, KS • On-site

Micro Center Sales Corporation
Retail • 1 - 5K employees
Learn more about Micro Center Sales Corporationexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Key responsibilities

  • Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar

  • Guide customers through service intake, recommend appropriate solutions, and communicate expectations

  • Assist in basic troubleshooting, process transactions, and provide timely updates on service status

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

Job description

We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center.  This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process.  Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.

This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn.  With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.

MAJOR RESPONSIBILITIES:

  • Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
  • Listen actively to customer concerns and guide them through appropriate service solutions and offerings
  • Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
  • Clearly communicate estimated pricing, timelines, and expectations at time of check-in
  • Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
  • Process service and point of sale transactions accurately and completely
  • Maintain minimum attachment rates and productivity standards
  • Stay informed of current promotions and attachment opportunities
  • Provide timely, professional updates to customers regarding service status
  • Obtain required certifications as directed by management
  • Keep a clean, organized, and customer-ready workspace

EDUCATION & EXPERIENCE:

  • High School diploma or equivalent
  • No prior technical experience required
  • Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
  • Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

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