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Technical Program Delivery Manager Jobs in Raleigh, NC

Infosys

Agile Delivery Manager

Raleigh, NC · On-site

The Agile Delivery Manager will develop project timelines, act as a liaison between technical teams ... Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program ...

Deloitte

Manager, Delivery Manager

Raleigh, NC · Remote

You may also be eligible to participate in a discretionary annual incentive program, subject to the ... Deloitte is seeking an Engineering Delivery Manager II to support the delivery of Core Tax ...

Deloitte

Manager, Delivery Manager

Raleigh, NC · Remote

Leading delivery planning and execution for Core Tax technology initiatives across multiple ... You may also be eligible to participate in a discretionary annual incentive program, subject to the ...

Deloitte

Manager, Delivery Manager

Raleigh, NC · Remote

Leading delivery planning and execution for Core Tax technology initiatives across multiple ... You may also be eligible to participate in a discretionary annual incentive program, subject to the ...

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Technical Program Delivery Manager information

See Raleigh, NC salary details

$86.5K

$141.6K

$163.8K

How much do technical program delivery manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical program delivery manager in Raleigh, NC is $141,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $162,300.00 per year, depending on experience, location, and employer.

What is the difference between Technical Program Delivery Manager vs Technical Project Manager?

AspectTechnical Program Delivery ManagerTechnical Project Manager
CredentialsTypically requires a bachelor’s degree in IT, engineering, or related fields; certifications like PMP or PgMP are commonSimilar credentials; PMP or Agile certifications are often preferred
Work EnvironmentFocuses on managing multiple interrelated programs across teams and departmentsFocuses on managing individual projects with specific deliverables
Employer & Industry UsageUsed in tech, software, and engineering companies for large-scale initiativesCommon in IT, software development, and engineering firms for project execution

The Technical Program Delivery Manager oversees multiple related projects, ensuring strategic alignment and delivery across teams. The Technical Project Manager concentrates on executing specific projects within scope, time, and budget. Both roles require technical knowledge and strong coordination skills, but the Program Delivery Manager has a broader, strategic focus.

What are the key skills and qualifications needed to thrive as a Technical Program Delivery Manager, and why are they important?

To thrive as a Technical Program Delivery Manager, you need expertise in project management, software development processes, and a strong background in technology, often supported by a bachelor’s degree in a related field. Familiarity with tools like Jira, Confluence, Agile methodologies, and certifications such as PMP or Scrum Master are highly valued. Outstanding leadership, communication, and problem-solving skills set top performers apart by enabling effective team coordination and stakeholder management. These skills ensure the successful delivery of complex technical projects on time and within scope, driving organizational success.

What is a Technical Program Delivery Manager?

A Technical Program Delivery Manager is responsible for overseeing the planning, coordination, and execution of complex technical projects or programs within an organization. They work closely with cross-functional teams, including engineering, product management, and business stakeholders, to ensure that projects are delivered on time, within scope, and on budget. Their role often includes managing risks, addressing roadblocks, and ensuring clear communication among all parties involved. Technical Program Delivery Managers play a key role in driving the successful delivery of technology solutions that align with business objectives.

How does a Technical Program Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Technical Program Delivery Manager frequently coordinates with engineering, product management, QA, and operations teams to align project goals, timelines, and deliverables. They facilitate regular meetings, manage communication channels, and resolve dependencies or blockers that may arise among different departments. By leveraging strong organizational and interpersonal skills, they ensure transparency and foster a collaborative environment, helping teams stay on track and adapt to changes quickly. This cross-team collaboration is essential for delivering complex technical programs on time and within scope.
What are popular job titles related to Technical Program Delivery Manager jobs in Raleigh, NC? For Technical Program Delivery Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Program Delivery Manager jobs in Raleigh, NC look for? The top searched job categories for Technical Program Delivery Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Program Delivery Manager jobs? Cities near Raleigh, NC with the most Technical Program Delivery Manager job openings:
Technical Program Delivery Manager jobs near you
Infographic showing various Technical Program Delivery Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 83% In-person, 4% Hybrid, and 13% Remote job distribution, with an average salary of $141,581 per year, or $68.1 per hour.

Service Delivery Manager (Technical Lead)

Custom Computer Specialists

Raleigh, NC • On-site

$112K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
The Service Delivery Manager (Technical Lead) is responsible for leading the day-to-day execution, quality, and consistency of Managed Services delivery for the Raleigh office. This role is focused on ensuring an exceptional client experience through strong technical leadership, operational discipline, and effective service execution.
This individual will serve as the senior technical escalation point for the local Managed Services team and will function as a player-coach leader - capable of mentoring technical staff, supporting complex issue resolution, and driving accountability around ticket quality, incident response, escalation management, and customer communication.
The ideal candidate brings a strong background in managed services operations, technical troubleshooting, and service leadership, along with a passion for building a high-performing support environment centered around responsiveness, ownership, and client satisfaction.
This role partners closely with leadership and cross-functional teams to support successful service outcomes, but is not responsible for direct sales ownership, pricing strategy, or P&L management.
What You'll Do:
Service Delivery & Client Experience
  • Lead day-to-day Managed Services delivery operations for the Raleigh office
  • Ensure service delivery meets or exceeds established SLAs, KPIs, and customer experience expectations
  • Serve as the primary point of leadership during client-impacting service issues and escalations
  • Promote a customer-first culture focused on responsiveness, accountability, and high-quality communication
  • Support a smooth and consistent onboarding experience for new and transitioning clients
  • Partner with internal teams to ensure service delivery aligns with client expectations and operational standards

Technical Leadership & Escalation Management
  • Act as the highest technical escalation point for the local Managed Services team
  • Provide hands-on guidance and support for complex technical issues, including:
    • Hypervisor Implementation & Support - Horizon VDI / ProxMox / Guacamole
    • Desktop / End User Support - Access Points, Cameras, Printers, TVs
    • General infrastructure, cloud, and connectivity-related support issues
  • Support technical staff with advanced troubleshooting, root cause analysis, and issue resolution
  • Lead or coordinate technical response during incidents, outages, and other high-priority support events
  • Reinforce effective triage, prioritization, and escalation practices across the team

Incident, Queue, and Operational Management
  • Oversee ticket triage, queue health, prioritization, and workflow management
  • Ensure incidents and escalations are handled with urgency, ownership, and clear communication
  • Lead or support incident response, major incident coordination, and escalation management
  • Establish and reinforce best practices for:
    • ticket documentation
    • case ownership
    • escalation quality
    • follow-through and closure standards
  • Identify recurring issues and partner with leadership to improve processes, consistency, and service outcomes

Team Leadership & Local Office Support
  • Lead daily stand-ups, team coordination, and workflow alignment activities
  • Provide direct coaching, mentorship, and day-to-day leadership for technical team members
  • Support employee performance management and professional development conversations
  • Foster a positive, accountable, and service-oriented team culture
  • Assist with practical local office support needs, including coordination of equipment handling, shipping/receiving, and general office operational support as needed

Perform other job-related duties as assigned
What You Bring:
    • 7+ years of experience in IT support, managed services, or technical operations
    • 3+ years of leadership experience in a Managed Services, Service Desk, or Technical Support environment
    • Demonstrated success serving as a senior technical escalation point within a support organization
    • Strong experience with:
      • ticket triage and queue management
      • incident response and incident management
      • escalation handling
      • service delivery operations
    • Hands-on technical experience supporting or troubleshooting:
      • Hypervisor Implementation & Support - Horizon VDI / ProxMox / Guacamole
      • Desktop / End User Support - Access Points, Cameras, Printers, TVs
      • General infrastructure, cloud, and connectivity-related support issues
    • Broad familiarity with Microsoft-based environments, including Microsoft 365
    • Excellent customer service instincts with the ability to navigate challenging situations professionally and effectively
    • Strong verbal and written communication skills
    • Proven ability to balance technical expertise, team leadership, and customer-facing professionalism

Bonus Points If You Have:
  • Experience working in a Managed Services Provider (MSP) environment
  • Familiarity with IT service management frameworks and operational best practices
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
  • Experience helping teams improve structure, consistency, and service maturity

#IND
CCS Offers:
  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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