Technical Operations Manager Jobs in Baltimore, MD

Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
As an Senior Technical Operations Analyst you will lead teams in identifying access and collection gaps that can be satisfied through cyber collection and/or preparation activities and leverage all authorized resources and analytic techniques to penetrate targeted networks and/or conducts advanced analysis of collection and open-source data to ensure target continuity; to profile targets and their activities; and develop techniques to gain more target information. In this role you will determine how targets communicate, move, operate and live based on knowledge of target technologies, digital networks, and the applications on them.
Your primary responsibilities will include:
• Lead Incident Response Efforts: Manage and coordinate technical operations activities to full spectrum cyber missions, providing strategic guidance to clients on priorities and actions.
• Team Management and Collaboration: Oversee a team of technical operations and collection analysts, fostering collaboration and knowledge sharing to ensure effective mission support.
• Regulatory Compliance Advisory: Stay up-to-date with various data privacy and regulatory standards, advising clients on compliance and best practices to meet legal requirements.
• Technical Recommendations: Provide technical guidance to security and IT staff, enabling organizations to conduct cyber operations effectively.
Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• Cyber Mission Operations Leadership: Experience with managing and coordinating full spectrum cyber operations efforts to support government missions, providing strategic direction to clients on prioritizing operational actions.
• Team Management: Experience in overseeing a team of responders and forensic analysts, ensuring effective collaboration and knowledge sharing to achieve incident response goals.
• Regulatory Compliance: Experience with various data privacy and regulatory standards, advising clients on compliance and best practices to meet legal requirements.
• Technical Expertise: Experience with leading full spectrum cyber operations leveraging threat intelligence and other capabilities
• Security Advisory: Experience in providing technical recommendations to security, cyber operations and IT staff, enabling organizations to prepare for, conduct, and support mission operations.
Requires Top Secret Clearance with SCI access
Preferred technical and professional experience
• Data Privacy Standards Knowledge: Experience with various data privacy standards, including regulatory requirements and industry best practices, to advise clients on compliance and mitigation strategies.
• Advanced Cyber Operational Mission Tool Proficiency: Experience utilizing leading cyber operational processes and tools to support cyber mission priorities.
• IT Security Advisory Expertise: Experience providing technical recommendations to security and IT staff, enabling organizations to prepare for, detect, and respond to security breaches effectively.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
US Citizenship Required.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.