Operations Performance Manager Jobs in Baltimore, MD

Position Overview

The Performance Manager oversees the monitoring, analysis, and optimization of IT systems and service performance to ensure that mission-critical environments meet defined service levels and program outcomes. The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical and leadership stakeholders. The Performance Manager collaborates with infrastructure, application, and security teams to diagnose performance bottlenecks, lead remediation initiatives, and champion a culture of data-driven decision-making and continuous improvement across the IT organization.

Key Responsibilities

• Develop and maintain performance measurement frameworks and scorecards that link technical metrics, KPIs, and SLAs to program and business objectives.
• Collect, normalize, and analyze performance data from monitoring platforms such as Splunk and other observability tools to identify trends, anomalies, and root causes of degradation.
• Design and automate performance dashboards and reports to provide clear visibility into system capacity, availability, and user experience for technical and executive audiences.
• Facilitate recurring performance review cadences with IT and security teams, recommending tuning, scaling, and architectural changes needed to sustain system reliability and service levels.
• Apply process improvement and performance management methodologies to prioritize, track, and report on remediation initiatives through completion.
• Partner with project, operations, and release managers to embed performance criteria into change planning, testing strategies, and capacity planning activities.
• Provide actionable insights and recommendations that inform investment decisions, risk assessments, and optimization opportunities across the IT portfolio.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Data Analytics, or a related field, or equivalent relevant work experience.
• 8+ years of experience in IT systems performance management, performance engineering, systems monitoring, or related roles in enterprise environments.
• Deep knowledge of performance analysis principles, metrics, and tooling, including hands-on experience with platforms such as Splunk, SolarWinds, or similar solutions.
• Proven ability to perform root-cause analysis on complex performance issues and translate findings into prioritized improvement strategies and action plans.
• Excellent analytical, communication, and interpersonal skills, with the ability to synthesize technical data into clear recommendations and manage multiple initiatives effectively.
• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.

Preferred Qualifications

• Experience implementing performance management frameworks that integrate infrastructure, application, and security metrics in large enterprise or government environments.
• Hands-on experience with APM and monitoring platforms and log analytics solutions such as Splunk for complex distributed systems.
• Relevant certifications such as ITIL Foundation or analytics/monitoring tool certifications, and familiarity with federal or defense IT environments.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$83,700 - $111,300

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.