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Online Operations Manager Jobs in Baltimore, MD (NOW HIRING)

Kona Grill

Operations Manager

Baltimore, MD · On-site

$75K/yr

As an Operations Manager for Kona Grill Bistro, you are responsible for everything that happens ... Monitor and respond to guest feedback (in-person, online reviews, surveys) within 24 hours.

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

CVS Health

Operations Manager

Columbia, MD

$21 - $35/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

CVS Health

Operations Manager

Arnold, MD

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Baltimore, MD

$19 - $29/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Catonsville, MD · On-site

$19 - $29/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

DMV Fitness

Operations Manager

Edgewater, MD · On-site

$20 - $25/hr

Burn Boot Camp DMV is looking for a high-performing, high-energy Operations Manager to lead daily gym operations, drive team performance, and uphold the elite Burn standard at Burn Boot Camp ...

WizeHire, Inc

Operations Manager

Baltimore, MD · On-site

$250/hr

An established education-focused organization is seeking an Operations Manager to help oversee the day-to-day operations of a learning center in Baltimore, MD. This opportunity is ideal for someone ...

New

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning \u007C Beltsville, MD Lead the Field. Develop the Team. Drive the Operation Forward. Great home service operations don't happen from behind a desk.

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Online Operations Manager information

See Baltimore, MD salary details

$30.8K

$63.1K

$117.7K

How much do online operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for online operations manager in Baltimore, MD is $63,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $77,000.00 per year, depending on experience, location, and employer.

What is an online operations manager?

Online Operations Managers are professionals responsible for overseeing the day-to-day activities and processes that keep an organization's online business running smoothly. They manage teams, coordinate digital workflows, handle customer service operations, and ensure that e-commerce platforms and digital services function efficiently. Their role often includes analyzing data, optimizing online sales processes, implementing new technologies, and collaborating with other departments to enhance the customer experience. Online Operations Managers play a crucial role in driving business growth and maintaining high operational standards in the digital space.

What skills and qualifications are needed to be an online operations manager?

To thrive as an Online Operations Manager, you need expertise in digital business operations, project management, and data analysis, often backed by a degree in business or a related field. Familiarity with e-commerce platforms, CRM systems, analytics tools like Google Analytics, and project management software is typically expected. Strong leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills ensure streamlined online processes, data-driven decision-making, and efficient team coordination in a fast-paced digital environment.

What are common challenges faced by online operations managers, and how can they be addressed?

Online Operations Managers often face challenges such as coordinating cross-functional teams, managing multiple digital platforms, and ensuring seamless customer experiences. To address these, strong communication skills, effective use of project management tools, and regular performance reviews are essential. Staying updated on digital trends and fostering collaboration between departments can also help streamline workflows and quickly resolve issues as they arise.

Can online operations managers work remotely?

Online operations managers can often work remotely, especially if their role involves overseeing digital processes, managing teams virtually, and using collaboration tools. Many companies offer remote or hybrid arrangements for this position, provided the candidate has strong communication skills and experience with project management software. However, some organizations may require on-site presence for certain tasks or meetings.

How much should an online operations manager be paid?

The average salary for an online operations manager typically ranges from $60,000 to $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or tech hubs, and roles often require skills in project management, data analysis, and familiarity with e-commerce platforms.

Is online operations manager a high paying job?

Online operations managers typically earn salaries above the national average for management roles, with pay varying based on experience, industry, and location. They often require skills in project management, data analysis, and familiarity with digital tools, which can influence compensation levels.

What are popular job titles related to Online Operations Manager jobs in Baltimore, MD?

For Online Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Online Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Online Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Online Operations Manager jobs?

Cities near Baltimore, MD with the most Online Operations Manager job openings:

Online Operations Manager jobs near you
Infographic showing various Online Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,052 per year, or $30.3 per hour.

Operations Manager

Kona Grill

Baltimore, MD • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Lead and oversee daily restaurant operations, including sales, profitability, food and beverage quality, and guest satisfaction.

  • Manage and coach a team of 15-25 employees across all shifts, including hiring, training, scheduling, and performance management.

  • Ensure compliance with health, safety, and operational standards through inspections, inventory control, and adherence to policies.

Kona Grill rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Join the Global Leader in Vibe Dining!
Why Join Our Team?
  • Industry-Leading Compensation:
    • Up to 25% of the base salary in performance-based bonuses
    • $12K annually in monthly kicker bonuses
  • Comprehensive Benefits Package
    • Medical, Dental, and Vision Insurance
    • Group Life and Disability Insurance
    • Group Accident, Hospital Indemnity, and Critical Illness Insurance
    • Traditional and Roth 401(k) Plan
  • Exclusive Perks & Growth Opportunities
    • Employee Dining Discounts and/or Complimentary Onsite Meals
    • Career Development & Limitless Growth Opportunities
    • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
    • Paid Time Off
    • Employee Assistance Program (EAP)
    • Commuter and Dependent Care Benefits

Primary Responsibilities:
As an Operations Manager for Kona Grill Bistro, you are responsible for everything that happens inside your four walls: sales growth, profitability, food and beverage quality, speed of service, team development and guest satisfaction.
You will lead a team of 15-25 employees across all shifts and manage a $1.2 to 2.2M annual business and serve as the face of Kona Grill Bistro in your community.
This is a hands-on leadership role. You will spend time on the line/cashier during peak periods, coach your team in real-time, solve problems as they arise, and set the standard for excellence every day.
Specific Job Duties:
Guest Experience & Service Excellence:
  • Maintain speed-of-service standards: 3-5 minute ticket times with consistent and accurate orders.
  • Monitor and respond to guest feedback (in-person, online reviews, surveys) within 24 hours.
  • Ensure your restaurant consistently scores 4.5+ stars across all review platforms.
  • Create a welcoming, energetic atmosphere that reflects The ONE Group VIBE.

Operations and Quality Control:
  • Inspect all restaurant facilities, food receiving, preparation, production and storage areas to ensure health and safety regulations are always adhered to.
  • Supervise cleaning and maintenance of equipment and arrange for repairs.
  • Maintain appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensure good safety practices of employees and guests throughout the restaurant.
  • Ensure proper emergency and security procedures are in place and all employees have been appropriately trained.
  • Conduct daily line checks: food temps, freshness portion accuracy, presentation.
  • Manage inventory, control waste and maintain proper par levels.
  • Responsible for scheduling and managing labor costs.
  • Follows all federal, state and local laws, codes and regulations outlined in the Employee Handbook.

Food Safety:
  • Ensure sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Ensure consistent high quality food preparation and service.
  • Ensure adherence to Company recipes, portioning, cooking, and serving standards.
  • Ensure that all products are received in correct unit count and condition, and deliveries are received in accordance with the restaurant's receiving policies and procedures.

Financial Performance:
  • Achieve or exceed sales, labor, and food/beverage cost targets every period.
  • Drive transactions through excellent service, local marketing, catering and online orders.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Review financial metrics, analyze P&L statements and take corrective action on variances.
  • Responsible for ensuring that all financial (invoices, reporting) and employee and payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • Ensure product is always on hand on an as needed basis, through systematic ordering and forecasting techniques.

Employee Related:
  • Hire, train and develop a high-performing team of shift leaders and team members.
  • Provide directions to employees regarding operational and procedural issues.
  • Interview, select and hire hourly employees. Make employment and termination decisions.
  • Conduct new hire orientations, train employees on Company mission, culture and guest experience objectives.
  • Provide ongoing feedback to all employees and establish performance expectations.
  • Prepare schedules and ensure that the restaurant is staffed for all shifts.
  • Be knowledgeable of restaurant policies regarding personnel, and, administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
  • Conduct formal performance reviews and set development goals for all team members.
  • Ensure all restaurant staff have necessary tools to perform daily duties.
  • Communicate well all aspects of weekly operations by leading daily/weekly team meetings.
  • Lead by example in all areas by becoming the expert in all aspects of the restaurant.
  • Be a role model and a teacher to restaurant staff.
    Marketing & Community Engagement
  • Execute corporate marketing campaigns, advertising, and promotional activities.
  • Build relationships with local businesses for catering and corporate lunch programs.
  • Engage with your community: sponsor local events, participate in community activities.

What Kona Grill employees say

Pay

Hours and flexibility

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