Provider Operations Manager Jobs in Baltimore, MD

OPERATIONS MANAGER 5
SUMMARY OF RESPONSIBILITIES
The Operations Manager 5 provides operational, compliance, and leadership oversight across assigned HolBrock Estates Assisted Living and Lighthouse Behavioral Health Center residential facilities. The role combines responsibilities within the scope of Operations and Compliance Officer, Assisted Living Manager, and Facility Director, overseeing daily operations, 24/7 staffing, staff supervision, facility and licensing readiness, regulatory compliance, audits, resident services, safety, emergency response, and quality improvement. The position ensures adherence to applicable COMAR, OHCQ, CARF, CSA, ASAM, and organizational requirements, coordinates with internal departments, providers, families, and regulatory agencies, and promotes safe, compliant, trauma-informed, and person-centered services across all assigned facilities.
COMPANY: Enterprise Management Solutions, LLC

DIVISION: Operations
ACCOUNTABLE TO: Chief Operations Officer (CEO in the absence of the COO)

CLASSIFICATION

Full-time, W-2 employee - 40 hours per week, allocated across the following affiliated facilities:

HolBrock Estates

• HOLBROCK ESTATES AT 809 N ROSE STREET, LLC - 4.375 hrs/week (10.9375%)
• HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC - 4.375 hrs/week (10.9375%)
• HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC - 4.375 hrs/week (10.9375%)
• HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC - 4.375 hrs/week (10.9375%)
  

Lighthouse Behavioral Health Center

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE, LLC - 5.625 hrs/week (14.0625%)
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET, LLC - 5.625 hrs/week (14.0625%)
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY, LLC - 5.625 hrs/week (14.0625%)
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET, LLC - 5.625 hrs/week (14.0625%)
  

Each facility assignment is part-time under its respective entity; combined assignments constitute a full-time, 40-hour position.

WORK SCHEDULE: Monday-Friday, 8:00 AM-5:00 PM, with on-call availability for emergencies and manager coverage.

COMPENSATION: $18.00-$25.00/hour, based on experience, credentials, expertise, and available company budget.

BENEFITS: Eligible employees may receive PTO, family/medical leave, health benefits or reimbursement, supplemental insurance, retirement savings, and professional development support.

TRAVEL: Approximately 50% travel between sites in Maryland, Washington, D.C., and Virginia.

OPERATIONS & COMPLIANCE OFFICER

Responsible for operational oversight, facility readiness, staffing, safety, and organizational compliance across assigned facilities.

Key Responsibilities:

• Oversee daily operations, 24/7 staffing, facility readiness, safety, and compliance.
• Supervise staff and coordinate with HR, nursing, maintenance, Special Police, finance, and leadership.
• Manage the Corporate Compliance Program, risk assessments, policies, and staff compliance training.
• Coordinate audits, inspections, mock surveys, investigations, and corrective actions.
• Monitor records and operations for compliance risks, deficiencies, and irregularities.
• Maintain compliance documentation and confidential reporting procedures.
• Report significant findings and improvement plans to leadership and/or the Board.

DISCLOSURE: Responsibilities are representative and may be modified or expanded based on organizational needs.
FOCUS #1-#4 - ASSISTED LIVING MANAGER

CLASSIFICATION: Approximately 15 hours/week (37.5%) across:

• HolBrock Estates at 809 N Rose Street
• HolBrock Estates at 1638 Ruxton Avenue
• HolBrock Estates at 1620 Druid Hill Avenue
• HolBrock Estates at 3021 Garrison Boulevard

Key Responsibilities:

• Oversee operations, staffing, resident services, supervision, training, and performance.
• Conduct facility walkthroughs and maintain inspection and licensing readiness.
• Ensure 24/7 staffing and compliance with COMAR, OHCQ, infection control, and documentation requirements.
• Coordinate resident care, service plans, medical/psychosocial needs, and delegating nurse orders.
• Respond to emergencies, behavioral concerns, safety issues, and required notifications.
• Maintain trauma-informed, person-centered care, confidentiality, and quality improvement.

Qualifications: High school diploma/GED required; Associate's or Bachelor's preferred; 80-hour ALM certification; 3-5 years relevant experience; CPR/First Aid; Certified Medication Technician; valid driver's license; and required background screening.

FOCUS #5-#8 - FACILITY DIRECTOR

CLASSIFICATION: Approximately 20 hours/week (50%) across:

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at 2140 Druid Hill Avenue
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at1116 E 20th Street
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at 1723 Gwynns Falls Parkway
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at 1114 E 20th Street

Key Responsibilities:

• Oversee ASAM Levels 3.1, 3.3, and 3.5 residential operations and required on-site coverage.
• Maintain 24/7 staffing, supervise staff, and ensure facility readiness.
• Conduct walkthroughs and maintain safety, documentation, and regulatory compliance.
• Coordinate resident intake, discharge, transitions, assessments, and care plans.
• Support audits, licensing inspections, investigations, and corrective actions.
• Respond to emergencies, behavioral concerns, grievances, and urgent facility needs.
• Ensure staff training, confidentiality, and trauma-informed, person-centered care.

Qualifications: Associate's or Bachelor's in a related field preferred; minimum 3 years relevant experience and 1 year supervisory experience; eligibility under Maryland COMAR Facility Director standards; valid driver's license; and required background screening.