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Technical Onboarding Manager Jobs (NOW HIRING)

Adyen

Merchant Onboarding Manager

Chicago, IL · On-site

$85K - $110K/yr

We are motivated individuals who tackle unique technical challenges at scale and solve them as a ... Merchant Onboarding Manager We are looking for a Merchant Onboarding Manager to join our Merchant ...

Adyen

Merchant Onboarding Manager

Chicago, IL · On-site

$85K - $110K/yr

We are motivated individuals who tackle unique technical challenges at scale and solve them as a ... Merchant Onboarding Manager We are looking for a Merchant Onboarding Manager to join our Merchant ...

Adyen

Merchant Onboarding Manager

Chicago, IL · On-site

$85K - $110K/yr

We are motivated individuals who tackle unique technical challenges at scale and solve them as a ... Merchant Onboarding Manager We are looking for a Merchant Onboarding Manager to join our Merchant ...

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Technical Onboarding Manager information

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$51K

$152.3K

$193.5K

How much do technical onboarding manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for technical onboarding manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Onboarding Manager vs Customer Success Manager?

AspectTechnical Onboarding ManagerCustomer Success Manager
Primary FocusTechnical setup and integration of new clientsCustomer retention and satisfaction
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentTechnical teams, implementation projectsCustomer support, account management
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

The Technical Onboarding Manager primarily focuses on technical setup and integration for new clients, ensuring smooth implementation of products or services. In contrast, the Customer Success Manager emphasizes maintaining ongoing customer relationships, ensuring satisfaction, and promoting retention. While both roles require strong communication skills, the Technical Onboarding Manager leans more towards technical expertise and project management, whereas the Customer Success Manager centers on customer engagement and support.

What does an onboarding manager do?

An onboarding manager oversees the process of integrating new employees into an organization, ensuring they complete necessary training, understand company policies, and become productive members of the team. They coordinate with HR, facilitate orientation sessions, and may use onboarding software to streamline the process.

How does a Technical Onboarding Manager typically collaborate with cross-functional teams during the onboarding process?

A Technical Onboarding Manager frequently works closely with various departments such as Sales, Product, Engineering, and Customer Support to ensure a smooth and efficient onboarding experience for new clients or employees. They coordinate technical requirements, address integration challenges, and act as a bridge between clients and internal stakeholders to resolve issues promptly. Regular communication and collaboration are key, as the role often involves organizing meetings, providing feedback to product teams, and ensuring that onboarding timelines are met. This collaborative approach helps create a seamless transition and fosters long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Onboarding Manager, and why are they important?

To thrive as a Technical Onboarding Manager, you need strong project management abilities, in-depth technical knowledge relevant to your company's products or services, and experience in client onboarding or implementation. Familiarity with CRM platforms, onboarding software, and communication tools such as Salesforce or Jira is typically required, along with certifications like PMP or ITIL being advantageous. Outstanding interpersonal skills, problem-solving, and the ability to communicate technical concepts clearly help build trust and ensure a smooth client experience. These skills and qualities are critical for successfully guiding new clients through complex technical processes and fostering long-term satisfaction.

What does a Technical Onboarding Manager do?

A Technical Onboarding Manager is responsible for guiding new clients or employees through the process of implementing and integrating technical products or systems. They serve as the primary point of contact during the onboarding phase, ensuring that technical requirements are met and that users are trained effectively. Their duties often include coordinating with internal teams, troubleshooting issues, and providing resources or documentation to facilitate a smooth transition. The goal is to help clients or new hires become self-sufficient and confident in using the technology as quickly as possible.
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Technical Onboarding Manager jobs near you
Infographic showing various Technical Onboarding Manager job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Merchant Onboarding Manager

Adyen

Chicago, IL • On-site

$85K - $110K/yr

Other

Posted 18 days ago

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Onboarding Manager

We are looking for a Merchant Onboarding Manager to join our Merchant Operations department. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to guide merchants through the early stages of onboarding onto the Adyen platform.

In this role, you will own the onboarding lifecycle from commercial handover to operational readiness. You will design solutions that balance compliance requirements with commercial opportunities, working directly with Compliance to ensure complex deals are set up for long-term success. You will also streamline operational steps between commercial teams and onboarding, ensuring a consistent, high-quality experience for merchants.

What you'll do

  • Understand Adyen's product offering and advise merchants or Commercial teams on how to best leverage it.
  • Partner with Sales Management and Compliance to shape onboarding solutions for complex deals.
  • Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions.
  • Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams.
  • Engage directly with merchants, ensuring a smooth and efficient rollout.
  • Drive decision-making and transparency through data analysis and insights.
  • Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes.
  • Interact with merchants as needed to ensure accurate setup and a seamless launch.
  • Educate internal teams on relevant regulatory and procedural updates.
  • Contribute to process improvements that support global scalability.

About you

  • 5+ years experience in commercial, compliance, project management, or related fields.
  • Strong people skills and the ability to build relationships across teams and regions.
  • Comfortable owning complex processes end-to-end in a fast-paced environment.
  • Commercial acumen
  • Able to balance compliance requirements with commercial priorities.
  • Fluent in English; additional languages are a plus.
  • Prior Salesforce experience is preferred.

The base salary for this role in Chicago is: $85,000-$110,000. The compensation package also includes equity (RSUs).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

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