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Technical Onboarding Manager Jobs (NOW HIRING)

Smartly

Customer Onboarding Manager

Manhattan, NY · On-site

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Excellent written and verbal communication skills, with the ability to engage both technical and ...

Wealth Inc

Client Onboarding Manager

New York, NY · On-site

$125K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Onboarding Manager Location : Hybrid (NYC) About Us Wealth.com is the industry's leading ... technical expertise to serve the needs of clients across the wealth spectrum. The company has been ...

Smartly

Customer Onboarding Manager

New York, NY

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts ...

Travel + Leisure

Owner Onboarding Manager

Panama City Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Owner Onboarding Manager provides leadership and document presentation training, performance ... Ability to establish immediate relationships with internal and external departments Technical ...

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Technical Onboarding Manager information

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$51K

$152.3K

$193.5K

How much do technical onboarding manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical onboarding manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Onboarding Manager vs Customer Success Manager?

AspectTechnical Onboarding ManagerCustomer Success Manager
Primary FocusTechnical setup and integration of new clientsCustomer retention and satisfaction
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentTechnical teams, implementation projectsCustomer support, account management
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

The Technical Onboarding Manager primarily focuses on technical setup and integration for new clients, ensuring smooth implementation of products or services. In contrast, the Customer Success Manager emphasizes maintaining ongoing customer relationships, ensuring satisfaction, and promoting retention. While both roles require strong communication skills, the Technical Onboarding Manager leans more towards technical expertise and project management, whereas the Customer Success Manager centers on customer engagement and support.

How does a Technical Onboarding Manager typically collaborate with cross-functional teams during the onboarding process?

A Technical Onboarding Manager frequently works closely with various departments such as Sales, Product, Engineering, and Customer Support to ensure a smooth and efficient onboarding experience for new clients or employees. They coordinate technical requirements, address integration challenges, and act as a bridge between clients and internal stakeholders to resolve issues promptly. Regular communication and collaboration are key, as the role often involves organizing meetings, providing feedback to product teams, and ensuring that onboarding timelines are met. This collaborative approach helps create a seamless transition and fosters long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Onboarding Manager?

To thrive as a Technical Onboarding Manager, you need strong project management abilities, in-depth technical knowledge relevant to your company's products or services, and experience in client onboarding or implementation. Familiarity with CRM platforms, onboarding software, and communication tools such as Salesforce or Jira is typically required, along with certifications like PMP or ITIL being advantageous. Outstanding interpersonal skills, problem-solving, and the ability to communicate technical concepts clearly help build trust and ensure a smooth client experience. These skills and qualities are critical for successfully guiding new clients through complex technical processes and fostering long-term satisfaction.

What does a Technical Onboarding Manager do?

A Technical Onboarding Manager is responsible for guiding new clients or employees through the process of implementing and integrating technical products or systems. They serve as the primary point of contact during the onboarding phase, ensuring that technical requirements are met and that users are trained effectively. Their duties often include coordinating with internal teams, troubleshooting issues, and providing resources or documentation to facilitate a smooth transition. The goal is to help clients or new hires become self-sufficient and confident in using the technology as quickly as possible.
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Technical Onboarding Manager jobs near you
Infographic showing various Technical Onboarding Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Community Onboarding Manager

Hotwire Communications Ltd

San Marcos, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

18th of 99 rated telecommunications companies

Job description

The Community Onboarding Manager is responsible for the end-to-end oversight and on-time delivery of new residential construction projects. The Community Onboarding Manager builds relationships at assigned properties and supports our field staff and all stakeholders, including property managers, developers, and their staff, throughout the project lifecycle. The role also educates new customers about the onboarding process and our suite of technology products. The Community Onboarding Manager ensures the launch process progresses according to plan and the property receives the "white glove" experience from project kick-off to successful handoff to our regional operations team.
RESPONSIBILITIES:
  • Maintain constant and ongoing communication regarding project status with property stakeholders.
  • Consistently use independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries regarding technology needs.
  • Maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders' personnel. Engaged on immediately responding to a customer or builder that is in need of immediate intervention, escalate to leadership accordingly.
  • Maintain weekly presence during the new construction project as well as the move-in process after TCO. Attend any ad-hoc on-site meeting requests.
  • Coordinate and assist with the creation of schedules to ensure on-time delivery.
  • Track project tasks utilizing Site Tracker and Sales Force to ensure all milestones are met and to identify any risk points requiring escalation.
  • Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.
  • Prepare meaningful daily/weekly project status and executive reports.
  • Meet community representatives whenever appropriate and attend kick-offs, town halls, and board meetings.
  • Meet with Sales Office personnel for introduction, overview, and sales material needs assessment.
  • Collaborate with operational teams and create orders for all operational needs, including several on-site personnel, back-office workspace, equipment, office trailer space on-premises if applicable, restroom facilities, etc., and all other necessary equipment for operational efficiency.
  • Obtain a qualitative list of units (end usernames and addresses) and provide all relevant information to billing to ensure accurate billing aligned with the contract.
  • Coordinate "pre-launch" kick-off meetings with the On-Site Operations, Construction, and Sales Teams.
  • Work with our Enterprise team to coordinate contract deliverables, including hardware and services to common area(s) and back-office locations.
  • Ensure that the common area(s) within the contract are completed before system activation.
  • Other duties as required or assigned
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Bachelor's degree or equivalent experience, preferably in project management or business.
  • (Sr.) Minimum of 5 years' experience in telecommunications or related technical field
  • Proven track record of managing all aspects of a successful project throughout its lifecycle.
  • Strong problem-solving skills and willingness to think outside the box.
  • Knowledge of cable and telecommunications products and services is a plus.
  • Proficient in Microsoft Excel
  • Previous use of Salesforce.com
  • Strong interpersonal skills
  • Skilled at working effectively with cross-functional teams.
  • Must embrace and display company principles and demonstrate an understanding of Hotwire's White Glove culture.
  • Ability to Interact/Support Executive Level Leadership

BENEFITS:
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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