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Technical Onboarding Manager Jobs (NOW HIRING)

CDW

Technical Onboarding Manager

Concord, NC · Remote

As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead ...

CDW

Technical Onboarding Manager

As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead ...

CDW

Technical Onboarding Manager

Vernon Hills, IL · Remote

As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead ...

PERSUIT

Onboarding Manager

Manhattan, NY · On-site

$120K/yr

Platform Adoption & Technical Onboarding * Develop expertise in the PERSUIT platform and associated ... Strong stakeholder management skills, including experience working with senior-level client ...

Barclays

Onboarding Manager

Whippany, NJ · On-site

Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough ... As Onboarding Manager in this individual contributor role, you will drive and execute a hightouch ...

PERSUIT

Onboarding Manager

Manhattan, NY · On-site

$120K/yr

Platform Adoption & Technical Onboarding * Develop expertise in the PERSUIT platform and associated ... Strong stakeholder management skills, including experience working with senior-level client ...

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PERSUIT

Onboarding Manager

New York, NY

$120K/yr

Platform Adoption & Technical Onboarding * Develop expertise in the PERSUIT platform and associated ... Strong stakeholder management skills, including experience working with senior-level client ...

Barclays

Onboarding Manager

Whippany, NJ · On-site

Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough ... As Onboarding Manager in this individual contributor role, you will drive and execute a hightouch ...

Conga

Onboarding Manager

Boston, TX

This role blends consultative discovery, hands-on technical enablement, and relationship management ... The onboarding experience sets the tone for the entire customer lifecycle. In this role, you will ...

Tapcheck

Onboarding Manager

Plano, TX · Remote

This is a technical, operational, and client-facing role. You'll collaborate with Sales, Product ... onboarding, implementation, account management, or similar client-facing technical roles

Eltropy Inc.

Onboarding Manager

Santa Clara, CA · Remote

$85K - $100K/yr

We are looking for an Onboarding Manager with 2-3 years of experience delivering SaaS or technical solutions, strong customer communication and technical troubleshooting, and the ability to take on ...

Conga

Onboarding Manager

Boston, MA · On-site

This role blends consultative discovery, hands-on technical enablement, and relationship management ... The onboarding experience sets the tone for the entire customer lifecycle. In this role, you will ...

Eltropy Inc.

Onboarding Manager

Santa Clara, CA · On-site

$85K - $100K/yr

We are looking for an Onboarding Manager with 2-3 years of experience delivering SaaS or technical solutions, strong customer communication and technical troubleshooting, and the ability to take on ...

Tapcheck

Onboarding Manager

This is a technical, operational, and client-facing role. You'll collaborate with Sales, Product ... onboarding, implementation, account management, or similar client-facing technical roles

Noto

Onboarding Manager

New York, NY · On-site

$70K - $82K/yr

Founded by two technical founders - AJ Ding (CEO) and Steve Wang (CTO) - we're based in NYC and ... The Role As an Onboarding Manager , you'll own the critical first experience our customers have ...

Alliance HCM

Client Onboarding Manager

Shenandoah, TX · On-site

... technical challenges and maintaining uncompromising quality standards. You will take full ownership ... Client Onboarding Manager Requirements: * 5+ years of experience in SaaS implementation, HR tech, ...

Addison Group

Onboarding Engineer

Danvers, MA · Remote

The Onboarding Engineer collaborates closely with clients, project managers, and internal teams to ensure all technical onboarding activities are executed accurately, efficiently, and in alignment ...

Alliance HCM

Client Onboarding Manager

Conroe, TX · On-site

... technical challenges and maintaining uncompromising quality standards. You will take full ownership ... Client Onboarding Manager Requirements: * 5+ years of experience in SaaS implementation, HR tech, ...

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Technical Onboarding Manager information

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$51K

$152.3K

$193.5K

How much do technical onboarding manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for technical onboarding manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Onboarding Manager vs Customer Success Manager?

AspectTechnical Onboarding ManagerCustomer Success Manager
Primary FocusTechnical setup and integration of new clientsCustomer retention and satisfaction
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentTechnical teams, implementation projectsCustomer support, account management
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

The Technical Onboarding Manager primarily focuses on technical setup and integration for new clients, ensuring smooth implementation of products or services. In contrast, the Customer Success Manager emphasizes maintaining ongoing customer relationships, ensuring satisfaction, and promoting retention. While both roles require strong communication skills, the Technical Onboarding Manager leans more towards technical expertise and project management, whereas the Customer Success Manager centers on customer engagement and support.

How does a Technical Onboarding Manager typically collaborate with cross-functional teams during the onboarding process?

A Technical Onboarding Manager frequently works closely with various departments such as Sales, Product, Engineering, and Customer Support to ensure a smooth and efficient onboarding experience for new clients or employees. They coordinate technical requirements, address integration challenges, and act as a bridge between clients and internal stakeholders to resolve issues promptly. Regular communication and collaboration are key, as the role often involves organizing meetings, providing feedback to product teams, and ensuring that onboarding timelines are met. This collaborative approach helps create a seamless transition and fosters long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Onboarding Manager, and why are they important?

To thrive as a Technical Onboarding Manager, you need strong project management abilities, in-depth technical knowledge relevant to your company's products or services, and experience in client onboarding or implementation. Familiarity with CRM platforms, onboarding software, and communication tools such as Salesforce or Jira is typically required, along with certifications like PMP or ITIL being advantageous. Outstanding interpersonal skills, problem-solving, and the ability to communicate technical concepts clearly help build trust and ensure a smooth client experience. These skills and qualities are critical for successfully guiding new clients through complex technical processes and fostering long-term satisfaction.

What does a Technical Onboarding Manager do?

A Technical Onboarding Manager is responsible for guiding new clients or employees through the process of implementing and integrating technical products or systems. They serve as the primary point of contact during the onboarding phase, ensuring that technical requirements are met and that users are trained effectively. Their duties often include coordinating with internal teams, troubleshooting issues, and providing resources or documentation to facilitate a smooth transition. The goal is to help clients or new hires become self-sufficient and confident in using the technology as quickly as possible.
More about Technical Onboarding Manager jobs
What cities are hiring for Technical Onboarding Manager jobs? Cities with the most Technical Onboarding Manager job openings:
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What job categories do people searching Technical Onboarding Manager jobs look for? The top searched job categories for Technical Onboarding Manager jobs are:
Technical Onboarding Manager jobs near you
Infographic showing various Technical Onboarding Manager job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.
Technical Onboarding Manager

Technical Onboarding Manager

CDW

Concord, NC • Remote

Full-time

Posted 26 days ago

Key responsibilities

  • Manage the technical onboarding process for new Mission Cloud customers, including leading onboarding meetings and acting as the main contact.

  • Gather technical requirements from customers and ensure service implementation aligns with contract and service level agreement requirements.

  • Collaborate with internal Mission Cloud teams to deliver a high-quality onboarding experience for customers.

CDW rating

7.8

Company rating: 7.8 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

71st of 207 rated it services

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.
This position is 100% remote.
Responsibilities
  • Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
  • Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
  • Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
  • Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
  • Gather technical requirements from customers, including new and existing AWS account details and configurations
  • Educate customers on current technologies, Mission Cloud services, and industry best practices
Requirements
  • Experience working in a technical Customer Support, Implementation, or Onboarding role
  • Ability to work in a project management role
  • Ability to work with public cloud, preferably with AWS
  • Ability to communicate regularly with customers over phone or video conference and email
  • Ability to work with contracts and understand service level agreements
  • Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
  • Ability to work in a fast paced evolving environment
  • AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

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About CDW

Sourced by ZipRecruiter

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1984

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