Job Summary:
Snorkel AI is dedicated to transforming expert knowledge into specialized AI at scale. The company is seeking a Manager, Technical Delivery to lead a team of Technical Delivery Managers, ensuring project success and operational excellence while fostering collaboration across various teams.
Responsibilities:
โข Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality.
โข Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects.
โข Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication.
โข Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities.
โข Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals.
โข Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting.
โข Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success.
โข Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact.
Qualifications:
Required:
โข 5+ years in technical delivery, operations, or program management, with 3+ years managing people or teams.
โข Strong grounding in data systems, analytics, or AI/ML concepts; comfort with SQL, Python, and data workflows is a plus.
โข Proven track record of developing and scaling high-performing teams in a dynamic environment.
โข Ability to oversee complex, multi-stakeholder technical projects from start to finish.
โข Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences.
โข Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities.
โข Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed.
Preferred:
โข Experience working in data, AI/ML, or enterprise SaaS environments.
โข Exposure to customer-facing delivery or field operations.
Company:
Snorkel AI is an AI platform that accelerates data labeling by using machine learning for faster model training. Founded in 2019, the company is headquartered in Redwood City, USA, with a team of 51-200 employees. The company is currently Growth Stage.