Job Summary:
Berkley Technology Services is part of W.R. Berkley Corporation, which comprises over 60 businesses. They are seeking a strategic and results-driven Director of Technical Delivery to lead delivery across infrastructure and service management organizations, overseeing a team of technical project managers and ensuring successful execution of programs and projects across the enterprise.
Responsibilities:
โข Lead, mentor, and develop a high-performing team of Scrum Masters and Technical Project Managers.
โข Define and drive the technical delivery strategy for infrastructure initiatives, aligning with organizational goals.
โข Foster a culture of continuous improvement, collaboration, and accountability.Act as a strong advocate for professional development, fostering a culture of continuous learning and skill advancement.
โข Support team members in identifying growth opportunities and aligning them with organizational goals.
โข Lead with clarity, empathy, and transparency.
โข Promote open communication, provide regular feedback, and create a psychologically safe environment where team members feel heard, supported, and motivated to excel.
โข Oversee the planning, execution, and delivery of complex infrastructure projects (e.g., data center migrations, cloud transformations, network upgrades).
โข Ensure projects are delivered on time, within scope, and within budget.
โข Manage risks, dependencies, and escalations across multiple workstreams.
โข Champion agile methodologies and best practices across infrastructure and service management teams.
โข Standardize delivery frameworks and metrics to ensure consistency and transparency.
โข Facilitate agile ceremonies and ensure alignment between product, engineering, and operations.
โข Demonstrate hands-on experience managing projects using both Waterfall and Agile methodologies, including the ability to navigate and integrate both approaches simultaneously across cross-functional teams.
โข Lead the establishment of standardized delivery practices that drive consistency, foster accountability, and elevate team performance.
โข Collaborate with senior leadership, engineering, security, and business stakeholders to prioritize and deliver infrastructure capabilities.
โข Communicate project status, risks, and outcomes to executive leadership.
โข Continue to evolve and optimize Service Now tool.
โข Implement tools and processes to improve delivery velocity and quality.
โข Track and report on KPIs, OKRs, and delivery health metrics.
Qualifications:
Required:
โข 10+ years of experience in technical project/program delivery, with at least 5 years in a leadership role.
โข Proven experience managing infrastructure-related projects (e.g., cloud, networking, server, storage, compute).
โข Strong understanding of Agile, Scrum, and Kanban methodologies.
โข Deep experience with tools such as Jira, Confluence, ServiceNow, and project portfolio management platforms.
โข Excellent communication, leadership, and stakeholder management skills.
โข PMP, CSM, SAFe, or equivalent certifications are a plus.
โข Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.
Preferred:
โข Experience in a hybrid or multi-cloud environment (AWS, Azure, GCP).
โข Familiarity with ITIL practices and service delivery models.
โข Ability to thrive in a fast-paced, matrixed organization.
Company:
Berkley Technology Services offers networking, software development, UI/UX design, project management and IT shared services. Founded in 2001, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.