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Technical Assistant Jobs in Raleigh, NC (NOW HIRING)

UNC-Chapel Hill

Technical Writer

Chapel Hill, NC

$35/hr

... Technical Writer Position Number 20076427 Vacancy ID S027481 Full-time/Part-time Part-Time ... Position Summary This is a Social/Clinical Research Assistant position to support funded work in ...

Ask IT consulting

Lead Technical Trainer

Durham, NC

$31.50 - $41.75/hr

Position: Lead Technical Trainer Location: Research Triangle Park, Durham, NC REQ ID: 493174 ... The primary purpose of this position is to assist with the coordination of NC FAST training ...

Extreme Networks

Technical Support Engineer

Raleigh, NC · On-site

Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme ... Additionally, the TSE is the first point of contact for the customer, with a mission to assist and ...

Career Site

Technical Program Manager

Cary, NC

$112K - $145K/yr

Pro Services * Assist in new solicitations and ensure they are responded to in a timely manner ... Conduct a thorough technical project review to identify lessons learned and areas for improvement ...

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All JobsTechnical Assistant JobsTechnical Assistant Jobs in Raleigh, NC

Technical Assistant information

See Raleigh, NC salary details

$18.4K

$43K

$74.3K

How much do technical assistant jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical assistant in Raleigh, NC is $42,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $42,700.00 per year, depending on experience, location, and employer.

What are technical assistants?

Technical assistants are professionals who provide support to technical teams or departments by handling administrative, organizational, and sometimes hands-on technical tasks. Their responsibilities often include setting up equipment, assisting with data entry, maintaining records, troubleshooting basic technical issues, and ensuring smooth workflow within the team. They may work in various industries such as IT, healthcare, engineering, or education, and their specific duties can vary depending on the sector and employer. Technical assistants play a crucial role in helping teams operate efficiently and effectively.

What is the difference between Technical Assistant vs Laboratory Technician?

AspectTechnical AssistantLaboratory Technician
Required CredentialsAssociate degree or relevant certificationsAssociate degree or diploma in laboratory sciences
Work EnvironmentOffices, research facilities, technical support settingsLaboratories, research centers, healthcare facilities
Employer & Industry UsageTech companies, research institutions, manufacturingHospitals, research labs, pharmaceutical companies
Common Search & Comparison IntentUnderstanding roles, qualifications, job dutiesLaboratory work, technical support, scientific procedures

While both roles support technical and scientific functions, a Technical Assistant typically provides broader technical support across various industries, whereas a Laboratory Technician specializes in conducting experiments and tests within laboratory settings. The roles often overlap in credentials and work environment, but their specific duties and industry focus differ.

What are some common challenges Technical Assistants face when supporting multiple departments, and how can they be managed?

Technical Assistants often work with several departments, which can lead to competing priorities and tight deadlines. Managing these challenges requires effective communication, strong organizational skills, and the ability to quickly adapt to shifting needs. Setting clear expectations with each department and regularly updating task lists can help ensure nothing falls through the cracks. Collaborating closely with team leads and proactively seeking feedback can also make it easier to balance workload and deliver quality support across functions.

What Is a Technical Assistant?

A technical assistant provides technical and administrative support to a company. In this career, you can work in a variety of industries, including healthcare, education, banking, computer science, or manufacturing. Your job duties vary based on industry, but they may involve providing technical support to company employees or their customers. Regarding your administrative duties, you may complete data entry or organize company files. You must be detail-oriented and have excellent IT and organizational skills. Minimum qualifications include a high school diploma, but a bachelor’s degree and proven experience are helpful.

What are the key skills and qualifications needed to thrive as a Technical Assistant, and why are they important?

To thrive as a Technical Assistant, you need a solid understanding of technical processes, problem-solving skills, and often a relevant associate’s degree or certification in your field. Familiarity with industry-specific software, tools, and data management systems is typically required. Strong organizational abilities, attention to detail, and effective communication skills help you stand out in this role. These competencies are crucial for ensuring efficient support, accurate documentation, and smooth technical operations within an organization.
More about Technical Assistant jobs
What are the most commonly searched types of Technical jobs in Raleigh, NC? The most popular types of Technical jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Assistant jobs? Cities near Raleigh, NC with the most Technical Assistant job openings:
Technical Assistant jobs near you
Infographic showing various Technical Assistant job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.
Technical Support Specialist

Technical Support Specialist

Prometheus Group

Raleigh, NC

Full-time

Dental, Life, Retirement, PTO

Posted 26 days ago

Job description

About Prometheus Group:

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.


Job Summary:

Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment.


Responsibilities:

  • Assist customers by answering questions via ticketing system, email, and phone.
  • Resolve customer tickets through troubleshooting over remote screen-share meetings.
  • Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations.
  • Own being the technical liaison between customers and Development and Cloud teams.
  • Keep outstanding customer tickets updated and organized.
  • Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues.
  • Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc...
  • Coordinate and manage customer upgrades to new versions of Prometheus Group software.
  • Manage custom development work and SOWs.


Qualifications & Skills:

  • Patience and strong customer relations qualities
  • Desire to learn new technologies and concepts
  • Exceptional problem-solving skills
  • Ability to understand technical processes and terminology to convert into user-friendly language
  • Passion for working within a team setting as well as independently
  • Excellent verbal and written communication skills
  • Capability to adapt processes and operate under pressure
  • Bachelor's degree from an accredited college or university
  • Professional experience in a customer or client-facing role is a plus
  • Experience with ERP systems is a plus


Benefits Overview:

We offer an attractive benefits program to meet the diverse needs of our teammates:

  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities


Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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