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Technical Analyst Jobs in Raleigh, NC (NOW HIRING)

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Atcom

Senior Technical Business Analyst

Raleigh, NC · On-site

$90 - $140/hr

We are looking for a Senior Technical Business Analyst who can lead requirements discovery with clients, understand the technical and user-experience considerations of native mobile applications, and ...

New

CEDENT

Technical Business Systems Analyst

Durham, NC · On-site

Looking for a talented Business Systems Analyst to join one of our top healthcare partners. This person will be joining their Data Partnership Team that focuses on IT Service Management, system ...

Benesch

Roadway Design Technical Manager

Raleigh, NC · On-site

Manage technical elements of a project, including assessing what analyses need to be completed, and what is the correct approach (i.e. software, design assumptions, etc.) for that analysis * Ensure ...

Benesch

Roadway Design Technical Manager

Raleigh, NC · On-site

Manage technical elements of a project, including assessing what analyses need to be completed, and what is the correct approach (i.e. software, design assumptions, etc.) for that analysis * Ensure ...

NCSU

IT Technical Support Analyst

Raleigh, NC

Posting Information Posting Number PG194831EP Internal Recruitment No Working Title IT Technical Support Analyst Anticipated Hiring Range $60,000 - $65,000 Work Schedule 8:00am - 5:00pm, Monday ...

ROI Revolution

SEO/GEO Content Specialist

Raleigh, NC · On-site

$70 - $85/hr

Partner with an SEO Technical Analyst to review off-site authority signals through backlink analysis, third party reviews, and unlinked mentions * Collaborate with an SEO Technical Analyst to ...

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Technical Analyst information

See Raleigh, NC salary details

$31.3K

$78.4K

$125.8K

How much do technical analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical analyst in Raleigh, NC is $78,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $88,700.00 per year, depending on experience, location, and employer.

What is a technical analyst?

A technical analyst provides technical support concerning the computer systems and databases of a business. Typical job duties include implementing system upgrades, backing up data, testing computer systems, and performing maintenance. Technical analyst positions can also refer to a role played in financial institutions that research technical investment opportunities.

What does a technical analyst do?

A Technical Analyst is responsible for evaluating and interpreting technical data to support business decisions, often within IT or finance sectors. They analyze systems, processes, and workflows to identify areas for improvement and recommend solutions. Technical Analysts may also assist in implementing new technologies, troubleshooting technical issues, and ensuring that systems operate efficiently. Their work often bridges the gap between technical teams and business stakeholders.

How does a technical analyst typically interact with other departments within an organization?

Technical Analysts regularly collaborate with teams such as IT, operations, and business units to gather requirements, analyze data, and implement solutions that align with organizational goals. They often serve as a bridge between technical staff and non-technical stakeholders, translating business needs into actionable technical specifications. This cross-functional interaction is essential for ensuring that technology initiatives support broader business objectives and are implemented effectively. Being proactive in communication and building strong relationships across departments helps Technical Analysts drive successful projects and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a technical analyst, and why are they important?

To thrive as a Technical Analyst, you need strong analytical skills, a solid understanding of IT systems, and a relevant degree in computer science or a related field. Familiarity with data analysis tools (such as SQL, Excel, or Tableau), business intelligence platforms, and sometimes certifications like CompTIA or ITIL are typically required. Effective communication, problem-solving, and attention to detail are key soft skills that help bridge the gap between technical teams and business stakeholders. These abilities are crucial for accurately interpreting technical data, supporting decision-making processes, and ensuring technology solutions align with organizational goals.

What is the difference between Technical Analyst vs Business Analyst?

AspectTechnical AnalystBusiness Analyst
Required CredentialsTypically certifications like CompTIA, Cisco, or vendor-specific technical certificationsOften certifications like CBAP, PMI-PBA, or business analysis certifications
Work EnvironmentFocuses on IT systems, software, and hardware troubleshooting within technical teamsWorks with business stakeholders to identify needs and improve processes
Employer & Industry UsageCommon in IT, finance, and technology companiesPrevalent across various industries including finance, healthcare, and retail

While both roles involve analysis, Technical Analysts focus on technical systems and infrastructure, whereas Business Analysts concentrate on understanding business needs and translating them into technical solutions. The roles often collaborate but serve different primary functions within organizations.

More about Technical Analyst jobs

What are the most commonly searched types of Technical Analyst jobs in Raleigh, NC?

The most popular types of Technical Analyst jobs in Raleigh, NC are:

What are popular job titles related to Technical Analyst jobs in Raleigh, NC?

For Technical Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Analyst jobs in Raleigh, NC look for?

The top searched job categories for Technical Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Analyst jobs?

Cities near Raleigh, NC with the most Technical Analyst job openings:

Technical Analyst jobs near you
Infographic showing various Technical Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $78,393 per year, or $37.7 per hour.

Technical Support Analyst

Bandwidth

Raleigh, NC

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.

What You'll Do:

  • Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
  • Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
  • Analyze call flows, packet captures, and system logs for faults.  
  • Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
  • Test and duplicate customer issues to validate the issue and resolution. 
  • Escalate issues to the relevant teams when required. 
  • Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. 
  • Interact with various teams to provide feedback and recommend improvements to current products or procedures. 
  • Keep up-to-date with technical knowledge and learn new technologies and products.
  • Provide guidance, technical knowledge, and best practices to customers.
  • Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:

  • Education:  
    • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • Experience: 
    • 1-2 years of experience in technical support or related field
  • Skills:  
    • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
    • Excellent communication and interpersonal skills.
    • Capable of multitasking in a fast-paced environment.
    • Strong problem-solving skills.
    • Able to work individually and in teams with a focus on detail.

Bonus Points:

  • Education: Certifications  - Network+, CCNA or similar
  • Experience: PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

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