Senior Workflow Analyst Jobs in Raleigh, NC (NOW HIRING)

Job Description

Responsible for facilitating and performing complex research and analysis to support business operations. Discerns business needs, elicits, documents, and manages requirements, and develops business and functional requirements to solve larger and/or more complex business problems through enabling technology and/or improved business processes. Work completed would be focused on broader business unit, process or other solution context (domain) but also involves working with technical partners to communicate business requirements.

What You'll Do

• Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems.

• Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements.

• Communicate and validate requirements with stakeholders and identified SMEs.

• Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan.  Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability.

• Drive and execute business readiness activities including the communication plan to support changes to technology, processes and people.

• Support training and conduct focused analysis to ensure efficiency of project implementations and ensure desired results.

• Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes.  Work with cross functional management and staff to implement changes.

• Design and conduct post implementation audits and create customer feedback mechanisms to gather ongoing information about business processes. Analyze results and create plans to address weaknesses.

• Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions.   Ensure managed requirements change request process and documentation throughout project lifecycle

• Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.

• Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas.  Work with trainers to develop training programs that target problem areas.

• Use and promote industry standard analysis techniques, such a data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis and/or financial ROI modeling for larger and more complex initiatives. 

• Independently create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review.

• Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary

• Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed. 

• Provide oversight and regularly perform peer reviews for less experienced analysts.

What You Bring

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field.

• In lieu of degree, 7+ years of experience in related field.

• Preference for Health Care Industry experience

What You’ll Get 

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community     

• Work-life balance, flexibility, and the autonomy to do great work     

• Medical, dental, and vision coverage along with numerous health and wellness programs     

• Parental leave and support plus adoption and surrogacy assistance     

• Career development programs and tuition reimbursement for continued education     

• 401k match including an annual company contribution     

• Learn more  

Where You’ll Work 

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. 

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. 

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. 

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$81,068.00 - $129,708.00

Skills

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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.