Tackpoint is seeking a driven and technically capable Technical Sales Account Manager to manage and grow an established customer base while identifying opportunities to expand product adoption and ...
Quick apply
Tackpoint is seeking a driven and technically capable Technical Sales Account Manager to manage and grow an established customer base while identifying opportunities to expand product adoption and ...
Tackpoint is seeking a driven and technically capable Technical Sales Account Manager to manage and grow an established customer base while identifying opportunities to expand product adoption and ...
Quick apply
Tackpoint is seeking a driven and technically capable Technical Sales Account Manager to manage and grow an established customer base while identifying opportunities to expand product adoption and ...
What Youll Do ● Technical Innovation: Analyze, build, and optimize chemical treatment programs ... Execute our Account Management Excellence Program including Service Plans, Value Generation Plans ...
What Youll Do ● Technical Innovation: Analyze, build, and optimize chemical treatment programs ... Execute our Account Management Excellence Program including Service Plans, Value Generation Plans ...
Confident communicator able to engage stakeholders at multiple levels, including technical contacts ... As an Account Manager, you will have the opportunity to develop trusted client partnerships ...
Confident communicator able to engage stakeholders at multiple levels, including technical contacts ... As an Account Manager, you will have the opportunity to develop trusted client partnerships ...
Confident communicator able to engage stakeholders at multiple levels, including technical contacts ... As an Account Manager, you will have the opportunity to develop trusted client partnerships ...
Confident communicator able to engage stakeholders at multiple levels, including technical contacts ... As an Account Manager, you will have the opportunity to develop trusted client partnerships ...
Account Manager
Calgary, AB · On-site
CA$70K - CA$80K/yr
Relevant Experience & Technical Skills - Customer service, account management, operations, project coordination, or construction experience is preferred. Experience with dealers, contractors ...
Quick apply
Account Manager
Calgary, AB · On-site
CA$70K - CA$80K/yr
Relevant Experience & Technical Skills - Customer service, account management, operations, project coordination, or construction experience is preferred. Experience with dealers, contractors ...
The Account Manager will be primarily responsible for revenue and profit growth of ChampionX ... Provide technical support to customers; identifying and resolving customer issues, escalating as ...
The Account Manager will be primarily responsible for revenue and profit growth of ChampionX ... Provide technical support to customers; identifying and resolving customer issues, escalating as ...
The Account Manager will be primarily responsible for servicing existing programs as well as ... Provide technical support to customers; identifying and resolving customer issues, escalating as ...
The Account Manager will be primarily responsible for servicing existing programs as well as ... Provide technical support to customers; identifying and resolving customer issues, escalating as ...
Account Manager Our client is seeking an Account Manager to drive revenue growth through new business development and strategic account management. This role is responsible for identifying new ...
Quick apply
Account Manager Our client is seeking an Account Manager to drive revenue growth through new business development and strategic account management. This role is responsible for identifying new ...
As an Account Manager, you are creative, resilient, and passionate about learning and exceeding sales goals. You find real solutions for small and medium business owners from our core Business ...
As an Account Manager, you are creative, resilient, and passionate about learning and exceeding sales goals. You find real solutions for small and medium business owners from our core Business ...
Sales Account Manager
Edmonton, AB · On-site
The Sales Account Manager will work directly with our local dealer supporting customers at mine ... The role combines aftermarket sales along with technical product support to our dealer and ...
Sales Account Manager
Edmonton, AB · On-site
The Sales Account Manager will work directly with our local dealer supporting customers at mine ... The role combines aftermarket sales along with technical product support to our dealer and ...
Account Manager
Edmonton, AB · On-site
Reporting to the Sales Manager, the Account Manager has overall responsibility for all accounts ... Oil Sands sales or technical experience is a strong asset * Strong teamwork and collaboration ...
Account Manager
Edmonton, AB · On-site
Reporting to the Sales Manager, the Account Manager has overall responsibility for all accounts ... Oil Sands sales or technical experience is a strong asset * Strong teamwork and collaboration ...
Account Manager
Edmonton, AB · On-site
As an Account Manager, you are creative, resilient, and passionate about learning and exceeding sales goals. You find real solutions for small and medium business owners from our core Business ...
Account Manager
Edmonton, AB · On-site
As an Account Manager, you are creative, resilient, and passionate about learning and exceeding sales goals. You find real solutions for small and medium business owners from our core Business ...
Your Opportunity at SECURE As our Account Manager, you'll support the day-to-day customer service ... Providing weekly updates to the sales, operations and technical departments about customer activity ...
Your Opportunity at SECURE As our Account Manager, you'll support the day-to-day customer service ... Providing weekly updates to the sales, operations and technical departments about customer activity ...
Account Manager
Calgary, AB · On-site
Peter Hughes Landscape has a fantastic opportunity for a full-time Account Manager. Our Culture At Peter Hughes Landscape, we've created an environment where personal growth is realized. Working with ...
Account Manager
Calgary, AB · On-site
Peter Hughes Landscape has a fantastic opportunity for a full-time Account Manager. Our Culture At Peter Hughes Landscape, we've created an environment where personal growth is realized. Working with ...
Account Manager
Calgary, AB · On-site
Peter Hughes Landscape has a fantastic opportunity for a full-time Account Manager. Our Culture At Peter Hughes Landscape, we've created an environment where personal growth is realized. Working with ...
Quick apply
Account Manager
Calgary, AB · On-site
Peter Hughes Landscape has a fantastic opportunity for a full-time Account Manager. Our Culture At Peter Hughes Landscape, we've created an environment where personal growth is realized. Working with ...
Account Manager
Edmonton, AB · On-site
Reporting to the Sales Manager, the Account Manager has overall responsibility for all accounts ... Oil Sands sales or technical experience is a strong asset * Strong teamwork and collaboration ...
Account Manager
Edmonton, AB · On-site
Reporting to the Sales Manager, the Account Manager has overall responsibility for all accounts ... Oil Sands sales or technical experience is a strong asset * Strong teamwork and collaboration ...
Account Manager
Whitecourt, AB · On-site
As our Account Manager, you'll support the day-to-day customer service, field operations, and ... Providing weekly updates to the sales, operations and technical departments about customer activity ...
Account Manager
Whitecourt, AB · On-site
As our Account Manager, you'll support the day-to-day customer service, field operations, and ... Providing weekly updates to the sales, operations and technical departments about customer activity ...
Account Manager
Edmonton, AB · On-site
Reporting to the Sales Manager, the Account Manager has overall responsibility for all accounts ... Oil Sands sales or technical experience is a strong asset * Strong teamwork and collaboration ...
Account Manager
Edmonton, AB · On-site
Reporting to the Sales Manager, the Account Manager has overall responsibility for all accounts ... Oil Sands sales or technical experience is a strong asset * Strong teamwork and collaboration ...
Account Manager
CA$92K - CA$121K/yr
Do you have experience collaborating with technical, service delivery, and leadership teams to develop client solutions? We are looking for an energetic and ambitious Account Manager for our Calgary ...
Account Manager
CA$92K - CA$121K/yr
Do you have experience collaborating with technical, service delivery, and leadership teams to develop client solutions? We are looking for an energetic and ambitious Account Manager for our Calgary ...
Technical Account Manager information
What is a technical account manager?
A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.
How to become a technical account manager?
To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.
What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?
To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.
How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?
Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.
What is the difference between Technical Account Manager vs Customer Success Manager?
| Aspect | Technical Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Technical support, issue resolution, and product optimization | Customer retention, onboarding, and relationship building |
| Required Skills | Technical knowledge, problem-solving, communication | Communication, relationship management, strategic planning |
| Work Environment | Technical teams, client sites, support centers | Customer accounts, sales teams, onboarding sessions |
| Industry Usage | IT, SaaS, tech companies | Software, SaaS, tech services |
While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.
More about Technical Account Manager jobs
What are the most commonly searched types of Technical Account jobs in Alberta?
The most popular types of Technical Account jobs in Alberta are:
What job categories do people searching Technical Account Manager jobs in Alberta look for?
The top searched job categories for Technical Account Manager jobs in Alberta are:
What cities in Alberta are hiring for Technical Account Manager jobs?
Cities in Alberta with the most Technical Account Manager job openings:
Full-time
Medical
Posted 6 days ago
Job description
Tackpoint is seeking a driven and technically capable Technical Sales Account Manager to manage and grow an established customer base while identifying opportunities to expand product adoption and, where possible, bring in new customers. This role is heavily focused on existing accounts, with a strong emphasis on technical understanding, relationship management, and long-term growth.
The successful candidate will work closely with customers in directional drilling, rotary steerable tools, and rotating liner hanger systems, supporting applications related to custom bearing systems and precision mechanical components.
Key Responsibilities
- Manage and grow new and existing customer accounts, with a primary focus on expanding current business related to custom bearing systems.
- Act as the primary point of contact for assigned accounts, building long-term, trusted customer relationships.
- Identify opportunities to increase product usage, introduce new applications, and support customer growth initiatives, while assisting with new customer development when opportunities arise.
- Promote Tackpoint’s engineering, manufacturing, and technical capabilities to both existing and prospective customers, and lead new application discussions for precision mechanical components and systems.
- Provide regular project and delivery updates to customers and internal teams and coordinate in-person or virtual meetings to ensure clear communication and alignment.
- Stay informed on industry trends, customer challenges, and emerging needs.
- Utilize customer portals to monitor open orders and ensure all specifications and requirements are accurately reviewed and met.
Qualifications & Experience
- Mechanical aptitude and technical knowledge are required.
- Experience with the fundamentals of downhole drilling tools is strongly desired.
- Strong interpersonal, organizational, and communication skills.
- Comfortable working across technical, manufacturing, and customer-facing functions.
- Able to work independently and manage multiple priorities.
- Based in Edmonton, with regular local travel to Calgary and limited international travel to the United States.
- Applicants must be Canadian citizens or permanent residents and willing to consent to a security assessment to meet Controlled Goods Program requirements.
Why Join Tackpoint?
- Flexible work arrangement (remote and/or onsite in Edmonton).
- Competitive compensation with performance-based growth opportunities.
- Direct collaboration with senior leadership.
- A collaborative, supportive, and entrepreneurial team culture.
- Regular company events and team engagement activities.
- Professional development support, including tuition reimbursement.
- RRSP matching and profit sharing.
- Comprehensive benefits package supporting health, well-being, and career growth.