GU · On-site
Information Technology Representative (ITR) & Command Liaison * Serve as the command's ITR and liaison between end users and the CIO3 IT Office. * Gather IT requirements, coordinate equipment ...
Quick apply
GU · On-site
Information Technology Representative (ITR) & Command Liaison * Serve as the command's ITR and liaison between end users and the CIO3 IT Office. * Gather IT requirements, coordinate equipment ...
Head of IT
Apex, NC · On-site
Support internal audits, customer audits, and regulatory inspections as the technology representative. Lead cybersecurity, vulnerability management, backup and recovery, and business continuity ...
Head of IT
Apex, NC · On-site
Support internal audits, customer audits, and regulatory inspections as the technology representative. Lead cybersecurity, vulnerability management, backup and recovery, and business continuity ...
Infrastructure Implementation Manager
Boston, MA · On-site
$164K/yr
Serving as the primary Information Technology representative for these initiatives, the position ensures technology requirements are incorporated from planning through implementation and operational ...
New
Quick apply
Infrastructure Implementation Manager
Boston, MA · On-site
$164K/yr
Serving as the primary Information Technology representative for these initiatives, the position ensures technology requirements are incorporated from planning through implementation and operational ...
New
Regional IT Leader - Europe
$1.2K - $1.5K/wk
Serve as the senior IT representative across the EUROPE region. * Translate global IT strategy into regional execution plans aligned with business growth and operational priorities. * Lead regional ...
Regional IT Leader - Europe
$1.2K - $1.5K/wk
Serve as the senior IT representative across the EUROPE region. * Translate global IT strategy into regional execution plans aligned with business growth and operational priorities. * Lead regional ...
SUMMARY DDP Roofing, a leading roofing company located in Glen Mills, PA, is seeking a highly motivated and skilled Roof Tech Representative to join our team. In this role, you will spend 70% of your ...
Quick apply
SUMMARY DDP Roofing, a leading roofing company located in Glen Mills, PA, is seeking a highly motivated and skilled Roof Tech Representative to join our team. In this role, you will spend 70% of your ...
SUMMARY DDP Roofing, a leading roofing company located in Glen Mills, PA, is seeking a highly motivated and skilled Roof Tech Representative to join our team. In this role, you will spend 70% of your ...
Quick apply
SUMMARY DDP Roofing, a leading roofing company located in Glen Mills, PA, is seeking a highly motivated and skilled Roof Tech Representative to join our team. In this role, you will spend 70% of your ...
SUMMARY DDP Roofing, a leading roofing company located in Glen Mills, PA, is seeking a highly motivated and skilled Roof Tech Representative to join our team. In this role, you will spend 70% of your ...
Quick apply
SUMMARY DDP Roofing, a leading roofing company located in Glen Mills, PA, is seeking a highly motivated and skilled Roof Tech Representative to join our team. In this role, you will spend 70% of your ...
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
Infrastructure Implementation Manager
Boston, MA · On-site
$164K/yr
Serving as the primary Information Technology representative for these initiatives, the position ensures technology requirements are incorporated from planning through implementation and operational ...
New
Infrastructure Implementation Manager
Boston, MA · On-site
$164K/yr
Serving as the primary Information Technology representative for these initiatives, the position ensures technology requirements are incorporated from planning through implementation and operational ...
New
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
... Tech Representative to join our team. In this role, you will spend 70% of your time in the field, meeting with building owners, consultants, and property managers to inspect roofs. The remaining 30 ...
Director, Strategic Retail Accounts Technology
New York, NY · On-site
$150K - $175K/yr
Act as the primary technology representative and trusted advisor to Walmart's Technology Team, ensuring alignment with Garan's business and innovation goals. * Collaborate closely with Walmart and ...
Director, Strategic Retail Accounts Technology
New York, NY · On-site
$150K - $175K/yr
Act as the primary technology representative and trusted advisor to Walmart's Technology Team, ensuring alignment with Garan's business and innovation goals. * Collaborate closely with Walmart and ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
IT Technical Support Specialist
GU · On-site
Information Technology Representative (ITR) & Command Liaison • Serve as the command's ITR and liaison between end users and the CIO3 IT Office. • Gather IT requirements, coordinate equipment ...
IT Technical Support Specialist
GU · On-site
Information Technology Representative (ITR) & Command Liaison • Serve as the command's ITR and liaison between end users and the CIO3 IT Office. • Gather IT requirements, coordinate equipment ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
The IT Technical Support Specialist will provide hands-on technical and administrative support to ... Representative (ITR) and liaison between end users and CIO3 technical teams, escalating complex ...
The IT Technical Support Specialist will provide hands-on technical and administrative support to ... Representative (ITR) and liaison between end users and CIO3 technical teams, escalating complex ...
Specialist II, Business Technology Support
Biloxi, MS · On-site
$28.99 - $43.51/hr
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
Specialist II, Business Technology Support
Biloxi, MS · On-site
$28.99 - $43.51/hr
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign ...
Tech Rep information
What is the difference between Tech Rep vs Service Technician?
| Aspect | Tech Rep | Service Technician |
|---|---|---|
| Credentials | Typically requires technical certifications or industry-specific training | Often requires technical training, certifications vary by industry |
| Work Environment | Field visits, client sites, or office-based support | On-site repairs, maintenance, and troubleshooting |
| Employer & Industry Usage | Manufacturers, suppliers, and service providers | Repair shops, manufacturing, and industrial facilities |
| Common Search & Comparison | Tech Rep vs Service Technician |
The main difference between a Tech Rep and a Service Technician lies in their roles. Tech Reps often focus on product support, client communication, and technical consulting, while Service Technicians primarily perform hands-on repairs and maintenance. Both roles require technical skills and certifications, but Tech Reps typically work more in a support and advisory capacity, whereas Service Technicians are more involved in direct service tasks.
How much do tech reps make?
Tech representatives typically earn an average salary ranging from $40,000 to $70,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced tech reps with specialized skills or certifications can earn higher wages, often supplemented with commissions or bonuses based on performance.
What does a tech rep do?
A tech rep, or technical representative, provides technical support and assistance to customers or clients, often troubleshooting hardware or software issues. They may install, maintain, and repair equipment, and often require technical knowledge, communication skills, and sometimes certifications related to specific products or systems.
More about Tech Rep jobs
What cities are hiring for Tech Rep jobs?
Cities with the most Tech Rep job openings:
What states have the most Tech Rep jobs?
States with the most job openings for Tech Rep jobs include:
What are popular job titles related to Tech Rep jobs?
For Tech Rep jobs, the most frequently searched job titles are:
IT Technical Support Specialist
GU • On-site
Softthink Solutions Inc
• Software Development • 11 - 50 employees11 - 50 employees
Full-time
Posted 4 days ago
Job description
Job title: IT Technical Support Specialist
Location: Nimitz Hill, Piti, Guam
Work authorization: US Citizen
Role Summary
The IT Technical Support Specialist provides Tier 1 and Tier 2 technical support, helpdesk operations, mobile device management, telecommunications coordination, and asset lifecycle management for NAVFAC Marianas CIO3. The Specialist ensures continuous and efficient operation of enterprise IT systems, hardware, software, and user support services across multiple NAVFAC Marianas locations.
Roles and Responsibilities
Helpdesk Operations & Tier 1/2 Support
•Monitor, triage, and resolve IT support tickets via email, telephone, and Microsoft Teams.
•Receive, log, categorize, and prioritize incoming requests.
•Perform Tier 1 troubleshooting including password resets, peripheral support, and basic software assistance.
•Provide Tier 2 support including advanced hardware/software diagnostics, OS/application installations, configurations, and upgrades.
•Deliver on site technical assistance to end users as required.
Telephone Coordinating Officer (TCO) Support
•Coordinate and track command telecommunications including landlines, VoIP systems, line drops, service requests, and phone number allocations.
•Maintain updated telephone directories and service logs.
Information Technology Representative (ITR) & Command Liaison
•Serve as the command’s ITR and liaison between end users and the CIO3 IT Office.
•Gather IT requirements, coordinate equipment deployments, and escalate complex issues to appropriate support channels.
Mobile Device Management (MDM)
•Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices.
•Ensure compliance with command mobile security policies.
Asset Lifecycle & Database Management
•Track full lifecycle of IT hardware and software licenses from procurement through DRMO disposal.
•Maintain accurate inventory records, custody sheets, and asset movement logs.
Documentation & Technical Communications
•Create and update SOPs, user guides, and technical documentation.
•Draft and distribute communications regarding outages, updates, and new capabilities.
Administrative Support & Process Analysis
•Provide clerical and administrative support to CIO3.
•Review office automation processes and maintain administrative files and records.
Other Duties
•Perform additional IT related tasks as assigned.
Required Qualifications
Mandatory DoDM 8140.03 Certification (WRC 411 – Intermediate Level)
Candidate must possess one of the following active certifications prior to onboarding:
•CompTIA Security+
•EC Council Certified Network Defender (CND)
•GIAC Foundational Cybersecurity Technologies (GFACT)
•GIAC Security Essentials Certification (GSEC)
Experience
•Minimum 3 years of IT helpdesk, technical support, or asset management experience (less acceptable with strong certifications).
•Experience with MDM platforms and enterprise ticketing systems.
•Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Communication & Technical Skills
•Ability to read and interpret command policies, technical documents, and manuals.
•Ability to prepare correspondence, reports, and communicate effectively with government personnel.
•Fluent English communication (oral and written).
Physical Requirements
•Ability to lift and move IT equipment up to 25 lbs.
•Ability to stand, walk, bend, crouch, stoop, reach, and climb ladders.
•Ability to navigate uneven or rocky surfaces at work sites.
Location: Nimitz Hill, Piti, Guam
Work authorization: US Citizen
Role Summary
The IT Technical Support Specialist provides Tier 1 and Tier 2 technical support, helpdesk operations, mobile device management, telecommunications coordination, and asset lifecycle management for NAVFAC Marianas CIO3. The Specialist ensures continuous and efficient operation of enterprise IT systems, hardware, software, and user support services across multiple NAVFAC Marianas locations.
Roles and Responsibilities
Helpdesk Operations & Tier 1/2 Support
•Monitor, triage, and resolve IT support tickets via email, telephone, and Microsoft Teams.
•Receive, log, categorize, and prioritize incoming requests.
•Perform Tier 1 troubleshooting including password resets, peripheral support, and basic software assistance.
•Provide Tier 2 support including advanced hardware/software diagnostics, OS/application installations, configurations, and upgrades.
•Deliver on site technical assistance to end users as required.
Telephone Coordinating Officer (TCO) Support
•Coordinate and track command telecommunications including landlines, VoIP systems, line drops, service requests, and phone number allocations.
•Maintain updated telephone directories and service logs.
Information Technology Representative (ITR) & Command Liaison
•Serve as the command’s ITR and liaison between end users and the CIO3 IT Office.
•Gather IT requirements, coordinate equipment deployments, and escalate complex issues to appropriate support channels.
Mobile Device Management (MDM)
•Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices.
•Ensure compliance with command mobile security policies.
Asset Lifecycle & Database Management
•Track full lifecycle of IT hardware and software licenses from procurement through DRMO disposal.
•Maintain accurate inventory records, custody sheets, and asset movement logs.
Documentation & Technical Communications
•Create and update SOPs, user guides, and technical documentation.
•Draft and distribute communications regarding outages, updates, and new capabilities.
Administrative Support & Process Analysis
•Provide clerical and administrative support to CIO3.
•Review office automation processes and maintain administrative files and records.
Other Duties
•Perform additional IT related tasks as assigned.
Required Qualifications
Mandatory DoDM 8140.03 Certification (WRC 411 – Intermediate Level)
Candidate must possess one of the following active certifications prior to onboarding:
•CompTIA Security+
•EC Council Certified Network Defender (CND)
•GIAC Foundational Cybersecurity Technologies (GFACT)
•GIAC Security Essentials Certification (GSEC)
Experience
•Minimum 3 years of IT helpdesk, technical support, or asset management experience (less acceptable with strong certifications).
•Experience with MDM platforms and enterprise ticketing systems.
•Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Communication & Technical Skills
•Ability to read and interpret command policies, technical documents, and manuals.
•Ability to prepare correspondence, reports, and communicate effectively with government personnel.
•Fluent English communication (oral and written).
Physical Requirements
•Ability to lift and move IT equipment up to 25 lbs.
•Ability to stand, walk, bend, crouch, stoop, reach, and climb ladders.
•Ability to navigate uneven or rocky surfaces at work sites.
About SoftThink Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Herndon, VA, US
Year founded
2003