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System Analyst I

American Life Financial Partners, LLC, a rapidly growing financial services holding company, seeks a customer service-focused, hands-on, and energetic team player to join us as System Analyst I.

We operate as a modern insurance-holding company focused on long-term growth. We aim to foster and cultivate our relationships to sell and administer annuity products through third-party independent marketing organizations (IMOs).

Summary/Objective

The System Analyst I helps support the FAST policy administration system and Firelight eApp systems. This role assists in gathering requirements, documenting business processes, supporting system implementations, and troubleshooting production issues.

The ideal candidate has foundational knowledge of annuity products, insurance operations, policy administration systems, and electronic application workflows, along with strong analytical and communication skills.

Essential Functions

Business & Systems Analysis

• Assist with gathering, creating, and maintaining documentation, and validating business and system requirements.
• Partner with business users to understand operational processes and identify opportunities for improvement.
• Participate in requirements sessions, project meetings, and solution reviews.
• Support impact analysis for system enhancements and product changes.

Testing & Quality Assurance

• Create and execute test cases and test scenarios.
• Assist with User Acceptance Testing (UAT) activities.
• Validate system functionality against documented requirements.
• Document and track defects through resolution.
• Support production implementation and post-deployment validation.

Data Analysis & Reporting

• Perform basic analysis of policy and application data.
• Assist with data validation and reconciliation activities.
• Create reports and documentation to support business and operational needs.
• Work with technical teams to investigate data-related issues.

Required Minimum Qualifications

• 1–3 years of business systems analysis, insurance operations, or related experience.
• Experience supporting policy administration systems, eApp platforms, or insurance operations preferred.
• Exposure to project work, testing, or requirements documentation.

Preferred Qualifications

• Experience with annuity policy administration platforms.
• Experience supporting eApp or digital insurance application solutions.
• Exposure to Agile project methodologies.
• Insurance coursework, certifications, or industry experience.

Required Education

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Finance, Insurance, or related field.
• Equivalent experience may be considered.

Supervisory Responsibility

This position has supervisory responsibilities

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and communicate with others. This may be over the phone, in person, or through email and messaging. The employee must be able to hear customers and agents over the phone. The employee is frequently required to sit, stand; walk, and use their hands and fingers to work with the computer, phones, filing cabinets, paperwork, etc.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours as needed to complete work and ensure operations/business is not interrupted or slowed.

Travel

No travel is expected for this position

Work Authorization/Security Clearance

Must be eligible to work in the United States.

AAP/EEO Statement

American Life Financial Partners, LLC is an Equal Opportunity Employer.

If you need assistance or an accommodation due to a disability, you may contact the Human Resources department.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.