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Support Services Supervisor Jobs (NOW HIRING)

Montefiore Nyack

Support Services Supervisor

Nyack, NY

$55K - $65K/yr

The Support Services Supervisor works closely with Management to support the daily operations of the Environmental Services, Food & Nutrition Services, Linen Services, and Patient Transportation ...

City of Selma

Support Services Supervisor

Schertz, TX · On-site

$29.31/hr

Under general direction, supervises civilian support staff and oversees administrative support ... Coordinate records management functions and administrative support services. * Manage fleet records ...

New

NeoMed Center Inc

PR · On-site

$20.05 - $22.15/hr

Patient Support Services Supervisor - Front Desk Location: Trujillo Alto, PR Employment type: Exempt, Full-Time Salary range: $20.05 - $22.15 per hour Schedule: 8:00AM - 5:00PM, Monday to Friday (may ...

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How much do support services supervisor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for support services supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are Support Services Supervisors?

Support Services Supervisors are professionals responsible for overseeing the daily operations of support staff in various settings, such as healthcare facilities, educational institutions, or corporate offices. They manage teams that handle essential services like housekeeping, maintenance, administrative support, or customer service. Their duties include scheduling, training, quality control, and ensuring compliance with organizational policies. By coordinating these support functions, they help ensure smooth and efficient operations within the organization.

What is the difference between Support Services Supervisor vs Customer Service Manager?

AspectSupport Services SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or associate degree; certifications in customer service or support are a plusUsually requires a bachelor's degree; certifications in customer experience or management are common
Work EnvironmentSupports technical or operational support teams, often in call centers or service departmentsOversees customer service teams, often in retail, corporate, or service industries
Employer & Industry UsageUsed in industries like tech, healthcare, and manufacturing for support rolesCommon in retail, finance, and service sectors for customer relations

The Support Services Supervisor focuses on managing support teams that handle technical or operational issues, while the Customer Service Manager oversees customer relations and satisfaction. Both roles require strong communication skills, but the Support Services Supervisor is more technical, whereas the Customer Service Manager emphasizes customer experience management.

What are the key skills and qualifications needed to thrive as a Support Services Supervisor, and why are they important?

To thrive as a Support Services Supervisor, you need experience in facilities management, team leadership, and operational oversight, often supported by a relevant associate or bachelor's degree. Familiarity with work order management systems, scheduling software, and compliance protocols is typically required, along with certifications like OSHA or facility management credentials. Strong interpersonal, problem-solving, and organizational skills help you motivate teams and address service challenges efficiently. These competencies are crucial for ensuring smooth operations, maintaining high service standards, and fostering a productive work environment.

What are some common challenges Support Services Supervisors face when managing diverse teams?

Support Services Supervisors often oversee teams with varied backgrounds and skill sets, which can present challenges in ensuring consistent communication, maintaining high morale, and balancing workloads. It's important to foster an inclusive environment, provide clear expectations, and offer ongoing training to address differing needs and capabilities. Effective supervisors also regularly check in with team members to identify issues early and promote collaboration, which helps keep the team motivated and productivity high.
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Support Services Supervisor jobs near you
Support Services Supervisor

Support Services Supervisor

CareStar, Inc.

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Support Services Supervisor - Blue Ash, Ohio
Company: CareStar, Inc.
Location: Cincinnati, Ohio (and surrounding areas)
Job Type: Full Time | Office Based
Industry: Healthcare / Social Services / Case Management
About the Opportunity at CareStar
Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Supervisor to join our Support Services program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Supervisor, will be responsible for providing Supervision of the Administrative Services Pool by utilizing in-depth knowledge of company functions to effectively ensure compliance and provide support services to internal and external clients. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.
Key Responsibilities
  • Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, including individual development goals and objectives.
  • Schedules staff to ensure coverage of programs and responsibilities to be performed without interruption.

  • Makes decisions for elevated situations or issues that arise and resolves them accordingly.

  • Completes reports in a timely manner and provides them to the intended individuals.

  • Analyzes reports made within CareStar to make effective plans and decisions.

  • Ability to make calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.

  • Explains criteria and application process for applicable waiver programs, Medicaid Services and other community programs to staff to provide to callers in need of services.

  • Adheres to all HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure confidentiality of both consumer and employee information.

  • Ensures any returned documents are handled correctly by staff and provides instruction in these situations as needed.
    Adheres to the CareStar Rule in performance of job responsibilities.

  • Understands and complies with CareStar Policies and Procedures.

  • Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

  • Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
    Minimum Qualifications

  • High School Graduate or GED equivalent, with knowledge of medical terminology.
  • Possession of, or working toward completion of, Bachelor's Degree in healthcare specialty preferred, or 5 years' experience in the healthcare field, or some combination thereof.

  • If working toward a bachelor's degree, it is expected to be earned within 2 years of the position start date.

  • At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.

  • Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team.

  • Demonstrated problem-solving skills, organization skills, attention-to-detail, prioritization, flexibility and desire to develop new skills.

  • Proficient computer skills and familiarity with the suite of Microsoft Office programs.

  • Valid driver's license and car insurance as required by State law.
    Why Join CareStar?

  • Competitive salary based on experience and education
  • Comprehensive benefits: Medical, dental, vision, life insurance
  • 401(k) with a generous company match
  • Paid time off + 10 paid holidays
  • Employee Stock Ownership Plan (ESOP) - become a part-owner in the company
  • Supportive, mission-driven culture focused on improving lives

Apply Today
Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.
Department Administrative Services Role Support Services Supervisor Locations Hamilton County

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