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$22.5K

$67.9K

$121K

How much do support services supervisor jobs pay per year?

As of Jul 8, 2026, the average yearly pay for support services supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a support supervisor?

A support services supervisor is a professional responsible for overseeing customer support teams, ensuring quality service, and managing daily operations. They often coordinate staff, handle escalated issues, and utilize support tools like CRM systems to improve service delivery.

What are Support Services Supervisors?

Support Services Supervisors are professionals responsible for overseeing the daily operations of support staff in various settings, such as healthcare facilities, educational institutions, or corporate offices. They manage teams that handle essential services like housekeeping, maintenance, administrative support, or customer service. Their duties include scheduling, training, quality control, and ensuring compliance with organizational policies. By coordinating these support functions, they help ensure smooth and efficient operations within the organization.

What is the difference between Support Services Supervisor vs Customer Service Manager?

AspectSupport Services SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or associate degree; certifications in customer service or support are a plusUsually requires a bachelor's degree; certifications in customer experience or management are common
Work EnvironmentSupports technical or operational support teams, often in call centers or service departmentsOversees customer service teams, often in retail, corporate, or service industries
Employer & Industry UsageUsed in industries like tech, healthcare, and manufacturing for support rolesCommon in retail, finance, and service sectors for customer relations

The Support Services Supervisor focuses on managing support teams that handle technical or operational issues, while the Customer Service Manager oversees customer relations and satisfaction. Both roles require strong communication skills, but the Support Services Supervisor is more technical, whereas the Customer Service Manager emphasizes customer experience management.

How much is the salary of a supervisor?

The salary of a Support Services Supervisor typically ranges from $45,000 to $70,000 annually, depending on experience, industry, and location. Supervisors often require strong communication and organizational skills and may oversee teams or departments within organizations.

What's the highest paying call center job?

Support Services Supervisors in call centers can earn higher salaries, especially with experience, advanced management skills, and certifications. Typically, roles such as Call Center Managers or Operations Managers in customer support tend to have the highest compensation within call center careers.

What are the key skills and qualifications needed to thrive as a Support Services Supervisor, and why are they important?

To thrive as a Support Services Supervisor, you need experience in facilities management, team leadership, and operational oversight, often supported by a relevant associate or bachelor's degree. Familiarity with work order management systems, scheduling software, and compliance protocols is typically required, along with certifications like OSHA or facility management credentials. Strong interpersonal, problem-solving, and organizational skills help you motivate teams and address service challenges efficiently. These competencies are crucial for ensuring smooth operations, maintaining high service standards, and fostering a productive work environment.

What are some common challenges Support Services Supervisors face when managing diverse teams?

Support Services Supervisors often oversee teams with varied backgrounds and skill sets, which can present challenges in ensuring consistent communication, maintaining high morale, and balancing workloads. It's important to foster an inclusive environment, provide clear expectations, and offer ongoing training to address differing needs and capabilities. Effective supervisors also regularly check in with team members to identify issues early and promote collaboration, which helps keep the team motivated and productivity high.

How much do supervisors get paid per hour?

Support Services Supervisors typically earn between $20 and $35 per hour, depending on experience, location, and industry. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong communication and organizational skills.
More about Support Services Supervisor jobs
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What states have the most Support Services Supervisor jobs? States with the most job openings for Support Services Supervisor jobs include:
What job categories do people searching Support Services Supervisor jobs look for? The top searched job categories for Support Services Supervisor jobs are:
Support Services Supervisor jobs near you
Family Support Services Supervisor - Bilingual

Family Support Services Supervisor - Bilingual

Children's Home & Aid

Dekalb, IL • On-site

$49K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.
The Family Support Services Supervisor provides leadership to a team of staff focused on the educational, social, and emotional needs of the early learners and families being served by our family support programs within our Palatine Center and DeKalb, Boone, Grundy Counties and surrounding communities. As a Family Support Services Supervisor, you will collaborate and network with service providers, maintain community linkages and develop service agreements. You will develop and maintain a comprehensive directory of community resources.
Candidate qualifications:
  • Bachelor's degree in Social Work, Family Services, Family Studies, Human Services, Social Services, Counseling, or related field required.
  • Gateway Level 5 Family Specialist Credential required.
  • 3 years of experience providing family support services required.
  • Supervisory experience preferred.
  • Ability to communicate in both English and Spanish required
  • Valid driver's license, insurance, and a reliable vehicle required.

(Candidates without the required degree/credentials may be considered with an approved educational plan)
Job Responsibilities:
  • Administers the Family Service program area for assigned program locations ensuring an integrated comprehensive system of services for children and families.
  • Supervises and oversees work tasks and activities of Family Support Services (FSS) staff to ensure full delivery of integrated services to children and families, including implementing the agency's personnel policies and practices. This includes hiring, appraisals, leaves, promotions, salary changes, terminations, and documentation of all personnel actions.
  • Provides training, support and guidance to FSS staff to ensure high quality and timely services are provided to parents in compliance with Head Start Performance standards, The Head Start Parent, Family and Community Engagement (PFCE) framework, ISBE, CPS, DFSS and best practices in the field.
  • Ensures active collaboration of FSS staff and services with Site Managers and education; varied learners; health; Eligibility, Recruitment, Selection, Enrollment and Attendance (ERSEA) and other content area staff.
  • Provides training and guidance to parents and community members on a variety of pertinent topics in the area of family and community partnerships.
  • Collaborates with State and community partners to recruit children and families and to enhance family access to services

Job details:
  • Compensation: Salary range is between $49k-$62k; offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
  • Benefits: Medical/dental/vision insurance, one scheduled week of paid agency closure time off each year, and additional flexible paid leave that accrues based on tenure; 11 paid holidays, supplemental insurance options, 401(k) with match, (more benefit details here).
  • Location: Home office is the Community Child Care Center of Palatine Township and provides support for Family Support staff across both the Center Based program in Palatine and the DeKalb/Boone/Grundy Home-Based program. Regular travel is required. Opportunities to work remotely 1-2 days per week may be available based on program needs and supervisor approval.
  • Schedule: Salaried, general business hours with some flexibility required for special projects and evening/weekend recruitment events.
  • Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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