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Support Representative Jobs in Texas (NOW HIRING)

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

Script Care Ltd

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

The Hireverse

Be Seen First

Customer Support Representative

Houston, TX · On-site

$715/wk

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Altruist

Advisor Support Representative

Dallas, TX

Advisor Support Representatives at Altruist operate at the intersection of product, operations, and service, solving complex problems that directly impact advisors and their clients. The work ...

InstantServe LLC

Customer Support Representative

Dallas, TX · On-site

$16 - $21.50/hr

Customer Support Representative Location: 1401 Pacific Avenue, Dallas, TX 7520 2 Essential Duties And Responsibilities * Manage incoming customer concerns by conducting thorough intake processes ...

Fortinet, Inc.

Sales Support Representative

Frisco, TX

$17.75 - $24.25/hr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating ...

InstantServe LLC

Customer Support Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative Location: 1401 Pacific Avenue, Dallas, TX 7520 2 Essential Duties And Responsibilities * Manage incoming customer concerns by conducting thorough intake processes ...

Fortinet

Sales Support Representative

Frisco, TX

$17.75 - $24.25/hr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating ...

Fortinet, Inc.

Sales Support Representative

Frisco, TX

$17.75 - $24.25/hr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating ...

Fortinet, Inc.

Sales Support Representative

Frisco, TX · On-site

$17.75 - $24.25/hr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating ...

MDC Data Center

Customer Support Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, were looking for a service-driven, detail-oriented individual to join our growing Customer Support team. If you're ...

Fortinet, Inc.

Sales Support Representative

Frisco, TX · On-site

$17.75 - $24.25/hr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating ...

Fortinet

Sales Support Representative

Frisco, TX

$17.75 - $24.25/hr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating ...

Fortinet

Sales Support Representative

Frisco, TX

$75K - $85K/yr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating ...

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All JobsSupport Representative JobsSupport Representative Jobs in Texas

Support Representative information

See Texas salary details

$11

$20

$40

How much do support representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for support representative in Texas is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.73 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in TX? For Support Representative jobs in TX, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in Texas as of June 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $42,377 per year, or $20.4 per hour.
Customer Support Representative

Customer Support Representative

Script Care LTD

Austin, TX • On-site

$15.50 - $21.25/hr

Full-time

Posted 11 days ago

Job description

PURPOSE OF THE ROLE

The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.

KEY TASKS AND RESPONSIBILTIES

• Work with Customer Support Manager to set goals and objectives

• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries

• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups

• Enter data accurately and timely into industry software

• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence

• Ensure that customer service performance standards and guarantees are met

• Utilize various company databases to access member information

• Abide by all rules, regulations and policies set forth by SCL

• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director

QUALIFICATIONS

• High school diploma or equivalent; college degree preferred

• Customer service and inbound call center experience required

• Pharmacy Technician certification helpful

PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES

• Proficient in Microsoft Office suite and industry related software programs

• Proven ability to build relationships; must be service oriented

• Excellent verbal and written communication skills, internally and externally

• Pharmacy and/or Healthcare experience preferred, especially in a call center setting

• Demonstrated ability to analyze situations and resolve issues in a timely manner

• Able to work independently and collaboratively with other SCL personnel

• Bilingual in Spanish/English advantageous

• Must be able to work flexible hours pursuant with industry demand

• High attention to detail and able to work in a fast-paced environment


IN-OFFICE POSITION


Mon-Fri 9AM - 6PM with an occasional Saturday.