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Support Representative Jobs in Ontario (NOW HIRING)

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit ...

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

Concentrix

CA$19.50/hr

As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing ...

AVI-SPL

Rep, Technical Support

Markham, ON

Job Summary • The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent ...

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Showing results 21-40

All JobsSupport Representative JobsSupport Representative Jobs in Ontario

Support Representative information

What is a support representative?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a support representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges support representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in ON? For Support Representative jobs in ON, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Rep

Driven Brands, Inc.

Hamilton, ON

CA$19.35/hr

Part-time

Posted 22 days ago

Driven Brands rating

6.0

Company rating: 6.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

254th of 363 rated vehicle maintenance

Job description

Company:Take 5 Oil Change

We invite you to join us at Take 5!

Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.

We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!

JOB DESCRIPTION:

Customer Service Representative - Part timeRemote - Ontario, Canada

Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $19.35/hour plus incentives.

What you'll Drive:

  • Function as an expediter of all incoming calls

  • Answer customer inquiries

  • Work closely with the Contact Centre Team to implement project initiatives

  • Ensure the proper processes are being following and task deadlines are being met

  • Properly manage customer information utilizing internal data systems

  • Flexible/adaptable to constant change

  • Accurately communicate customer details to Franchisees

What you'll Bring:

  • Minimum 2 years of call centre experience

  • Bilingualism English/Spanish and/or French is an asset not required

  • Strong communication skills (reading, writing, speaking, listening)

  • Sales experiences is an asset

  • Shows predominate skills in computer literacy

  • Good organisation and time management skills

  • Works well in a fast paced environment

  • Works well under pressure

  • Experience in the automotive industry and asset (but not required)

Hours of Operation are:

  • Monday-Friday: 7am-7pm

  • Saturday: 9am- 5pm

  • Sunday: 10am- 5pm

#LI-AS1

#DBCORP

#REMOTE

Get early access to 50% of your earned wages at any time through our myFlexPay program.

What Driven Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Driven Brands

Sourced by ZipRecruiter

Driven Brands, headquartered in Charlotte, NC, US, is a leading automotive aftermarket services company. With its website drivenbrands.com providing a wealth of information about the services it offers, it's evident that the company is committed to providing top-notch services in the automotive industry. This enterprise, founded in 2006, vast portfolio features some of the most recognizable brands in the auto repair, maintenance, and car wash world - including Meineke Car Care Centers, MAACO, 1-800 Radiator & A/C, and more. The company's core mission is to provide comprehensive and high-quality automotive services to meet the diverse needs of its customer base. With a broad network that includes over 3,000 centers across the United States and Canada, Driven Brands has served millions of customers, a testament to its standing in the auto service industry.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2006

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