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Support Developer Jobs in Massachusetts (NOW HIRING)

3ds

API Support Engineer

Waltham, MA · On-site

Role Description & Responsibilities Dassault Systèmes is seeking a Software Engineer, SOLIDWORKS API Support to join the SOLIDWORKS API Support group within our Research & Development organization.

Symbotic

Software Support Engineer

Andover, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic Inc.

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Wilmington, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Sauce Labs Inc.

Customer Support Engineer

Boston, MA · On-site

At least 1 year experience as a developer or supporting developers * At least 1-2 years experience as a support engineer * Programming experience with at least one of the following languages:

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

Syntricate Technologies

Lab Support Engineer

Boston, MA · On-site

Syntricate Technologies is seeking a Lab Support Engineer to provide desktop support in a pharmaceutical environment. The role involves troubleshooting hardware issues, supporting desktop systems ...

Devoted Health

Support Engineer

Waltham, MA · On-site

$55K - $64K/yr

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration ...

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Support Developer information

See Massachusetts salary details

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$73

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How much do support developer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for support developer in Massachusetts is $73.51, according to ZipRecruiter salary data. Most workers in this role earn between $49.90 and $87.40 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Massachusetts?

For Support Developer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Massachusetts look for?

The top searched job categories for Support Developer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Support Developer jobs?

Cities in Massachusetts with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $152,897 per year, or $73.5 per hour.

Desktop Support Engineer

oneZero Financial Systems

Somerville, MA • On-site

$65K - $85K/yr

Full-time

Re-posted 26 days ago

Job description

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville MA, oneZero empowers banks, brokerages and hedge funds with cutting edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers. We are currently looking for a motivated and talented Desktop Support Engineer to join our HQ office. 


oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work for four consecutive years:

https://www.onezero.com/awards/onezero-earns-recognition-as-a-2025-best-place-to-work/


The Boston Globe names oneZero a Top Place to Work in 2022, 2023, and 2024: https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-third-year-in-a-row/


oneZero earns 2024 Great Place To Work Australia Certification
https://www.onezero.com/awards/onezero-2024-great-place-to-work-australia-certification/


 Please see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team (https://goo.gl/vbXw8i).


Job Purpose: 

As a Desktop Support Engineer, you’ll be one of the faces of IT, streamlining internal processes, resolving technical issues with calm efficiency, and making sure every teammate has a smooth, productive experience from day one onward. This role is hands-on and people-focused: you’ll prepare new hires for success, triage and troubleshoot support requests, keep our AV and conferencing spaces running seamlessly, and manage our inventory so devices are always ready when needed. Unblocking users is a critical part of our IT operations, and we’re looking for someone who takes pride in delivering exceptional service to our team.


Responsibilities

  • Provide in-person support at our Somerville HQ (Assembly Row) 5 days/week and remote support for our global team, resolving hardware, software, identity, and connectivity issues.
  • Own the full lifecycle of devices: prepare and configure laptops for new hires, ensure security agents and MFA are in place, keep asset records accurate, and recover/refresh machines for redeployment.
  • Onboard new teammates so they’re productive on Day 1, and offboard departures with same-day access revocation and secure asset handling.
  • Be a user advocate, triage requests quickly, communicate clearly, and unblock people so they can stay focused on their work.
  • Create and maintain knowledge base articles, quick-start guides, and documentation that make support easier for both IT and end users.
  • Partner with IT, Security, and Network teams on rollouts, upgrades, and infrastructure improvements, including AV and office networking.
  • Identify repetitive tasks and propose automation or workflow changes that reduce friction and improve efficiency across the team.


Requirements

  • 2+ years of experience in Desktop or IT Support, ideally in a fast-paced or enterprise environment.
  • Strong hands-on knowledge of Windows 10/11 and macOS, including provisioning, profiles, and security baselines.
  • Familiarity with identity and access management tools such as Active Directory, Okta, or similar SSO/MFA platforms.
  • Experience supporting modern SaaS environments (M365, Google Workspace, Slack, Zoom, Duo/Okta).
  • Working knowledge of networking fundamentals (DHCP, DNS, VPN, Wi-Fi troubleshooting).
  • Hardware troubleshooting skills across laptops (Dell, Lenovo), docks, peripherals, printers, and AV/conference gear.
  • Clear, empathetic communication skills, written and verbal, tailored to both technical and non-technical audiences.
  • Strong problem-solving discipline, attention to detail, and accountability for follow-through.
  • Curiosity to learn, adapt, and explore new technologies (including automation and AI) that can streamline support workflows.


The salary range for this position is $65,000- 85,000, depending on relevant experience.