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Support Developer Jobs in Amherst, MA (NOW HIRING)

Savvy Staffing Solutions, LLC

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Administrative Assistant - Engineering Support

Sturbridge, MA · On-site

$24 - $26/hr

Support Engineering, IT, and Quality departments with daily tasks and special projects. * Gather engineering drawings, quote history, and pricing information for estimators. * Prepare RFQ packages ...

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $97K/yr

Qualifications: * 5+ years of experience in IT support, systems administration, or network engineering * Strong technical expertise across Microsoft 365, including mailflow, Exchange Online, and ...

Qodoro Global LLC

Java Developer

Springfield, MA · On-site

$50.75 - $65.75/hr

... Hours support? Requirements: 10+ years of software engineering/development experience Able to work independently and in small to medium size groups of other developers Proficiency with Java ...

MassMutual

Full Stack Developer

Springfield, MA · On-site

$128K - $168K/yr

Full Stack Developer Web Application Development Full time, Springfield/Boston The Opportunity This role offers the opportunity to build and evolve the digital platforms that support MassMutual ...

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Support Developer information

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$37

$66

$80

How much do support developer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for support developer in Amherst, MA is $66.29, according to ZipRecruiter salary data. Most workers in this role earn between $45.00 and $78.85 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What job categories do people searching Support Developer jobs in Amherst, MA look for?

The top searched job categories for Support Developer jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Support Developer jobs?

Cities near Amherst, MA with the most Support Developer job openings:

Support Developer jobs near you

Administrative Assistant - Engineering Support

Savvy Staffing Solutions, LLC

Sturbridge, MA • On-site

$24 - $26/hr

Full-time

Medical

Posted 28 days ago

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Job description

Pay: $24.00 - $26.00 per hour

Job description:

Savvy Staffing Solutions is seeking a detail-oriented Engineering Support Coordinator for a growing manufacturing company in Sturbridge, MA. This position provides administrative and operational support to the Engineering, IT, Quality, Estimating, Purchasing, and Customer Service teams. If you're highly organized, enjoy working in a fast-paced manufacturing environment, and have strong computer skills, we'd love to hear from you!

Responsibilities:

  • Support Engineering, IT, and Quality departments with daily tasks and special projects.
  • Gather engineering drawings, quote history, and pricing information for estimators.
  • Prepare RFQ packages and remove customer-identifying information before sending to vendors.
  • Enter quotes into the company system, calculate pricing, prepare formal quotations, and maintain quote records.
  • Perform order entry, create jobs, issue order acknowledgments, and update customer orders as needed.
  • Review purchase orders for pricing, delivery, terms, quantities, and customer requirements.
  • Assist with ISO audits and maintain documentation in accordance with quality procedures.
  • Contact vendors for material and outside processing quotes.
  • Review requisitions for accuracy and ensure all required certifications and documentation are obtained.
  • Purchase materials while negotiating pricing, delivery schedules, and terms.
  • Match purchase orders with packing slips and verify pricing and tax status.
  • Assist customers with order inquiries and resolve concerns when needed.
  • Support order fulfillment activities as required.
  • Greet visitors, distribute incoming mail, and provide general office support.
  • Perform other duties as assigned.

Qualifications:

  • Previous experience in an administrative, engineering support, customer service, purchasing, estimating, or manufacturing office environment preferred.
  • Strong computer skills and ability to learn company software.
  • Excellent organizational skills with exceptional attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Experience with purchase orders, order entry, quotations, or manufacturing documentation is a plus.
  • Familiarity with ISO quality systems is preferred but not required