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Support Developer Jobs in Amherst, MA (NOW HIRING)

Devereux

Per Diem Direct Support Professional

Rutland, MA · On-site

$20.50 - $23.87/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

Devereux

Per Diem Direct Support Professional

Rutland, MA · On-site

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

Devereux

Per Diem Direct Support Professional

Rutland, MA · On-site

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

Devereux

Per Diem Direct Support Professional

Rutland, MA · On-site

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

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Support Developer information

See Amherst, MA salary details

$37

$66

$80

How much do support developer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for support developer in Amherst, MA is $66.29, according to ZipRecruiter salary data. Most workers in this role earn between $45.00 and $78.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities near Amherst, MA are hiring for Support Developer jobs? Cities near Amherst, MA with the most Support Developer job openings:
Support Developer jobs near you

Desktop Support Technician Level II

Tyto Athene, LLC

Chicopee, MA

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Tyto Athene rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

127th of 223 rated it services

Job description

Description

Quantum Sky is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

  Responsibilities:
  • Provide support to end-users for PC, server, mainframe applications, and hardware.
  • Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and highest level of technical skill in field of expertise.
Qualifications

Required:

  • Experience managing network modernization work or system projects of similar scope and complexity
  • Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive
  • On site support in Westover, MA.
  • Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

  • Active DoD Secret clearance

Travel:

  • Minimal, less than 10% 
About Tyto Athene

Compensation:

  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it. 

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky? 

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Employment Type: FULL_TIME

What Tyto Athene employees say

Hours and flexibility

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