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Support Developer Jobs in Amherst, MA (NOW HIRING)

Devereux

Direct Support - Willow

Rutland, MA · On-site

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

Devereux

Direct Support - Hillcrest

Rutland, MA · On-site

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

CIRCOR International, Inc.

Support B - 2nd Shift

Warren, MA

$15.50 - $19/hr

At CIRCOR Aerospace & Defense , we don't just build pumps and valves--we engineer the heartbeat of ... SUPPORT B - 2nd SHIFT Position Summary Our Support B team members provide hands-on assistance to ...

CIRCOR International, Inc.

Support B - 2nd Shift

Warren, MA

$15.50 - $19/hr

At CIRCOR Aerospace & Defense , we don't just build pumps and valves--we engineer the heartbeat of ... SUPPORT B - 2nd SHIFT Position Summary Our Support B team members provide hands-on assistance to ...

Devereux

Direct Support - West Meadow

Rutland, MA · On-site

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

Hexplora

Senior Java Full Stack Developer

Holyoke, MA · On-site

$51.50 - $66.50/hr

Senior Java Full Stack Developer (Enterprise Integration & AWS) Location: Holyoke, MA(Hybrid ... Support CI/CD pipelines using Jenkins * Collaborate with architects on design decisions, best ...

Devereux

Direct Support - East Meadow

Rutland, MA · On-site

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

Devereux

Direct Support - South Wing Down

Rutland, MA

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

Devereux

Direct Support - South Wing Up

Rutland, MA

$21.12 - $24.58/hr

As a Direct Support/Care Professional, you will: * Be passionate about working with and helping ... programming we provide - every day - for the individuals and families we serve, and other key ...

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Support Developer information

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How much do support developer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for support developer in Amherst, MA is $66.29, according to ZipRecruiter salary data. Most workers in this role earn between $45.00 and $78.85 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What job categories do people searching Support Developer jobs in Amherst, MA look for?

The top searched job categories for Support Developer jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Support Developer jobs?

Cities near Amherst, MA with the most Support Developer job openings:

Support Developer jobs near you

Drupal and Integrations Developer

Smith College

Northampton, MA • On-site

$97K - $132K/yr

Full-time

Re-posted 8 days ago

Smith College rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

150th of 628 rated colleges and universities

Job description

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

DepartmentCommunications and MarketingJob Description

Job Summary

Maintain, manage and improve mission critical and/or complex enterprise applications and associated services and workflows. Support service requests and collaborate with stakeholders to deploy solutions using assigned application(s). Oversee troubleshooting from routine to highly complex issues and escalates to vendors. Maintain security within the application(s) and manage routine updates and patching, as well as coordinating more complex system upgrades. Contribute to the development of documentation and standards. Lead large size projects associated with service delivery or maintenance. Work closely with key stakeholders and supports continuous improvement, as well as providing input for strategic planning. May be called upon after hours and/or weekends to address urgent issues.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Technical Engineering & Core Development (40%):

  • Develop and maintain custom Drupal 10+ modules using modern APIs and best practices.
  • Design and implement secure API integrations with enterprise platforms (Salesforce, Slate, Workday).
  • Maintain and modernize legacy PHP codebases to ensure long-term sustainability and compatibility with current architecture.

Strategic Marketing Partnership (25%):

  • Partner with the Marketing Director to leverage analytics tracking, GA4 events, and server-side tagging.
  • Architect 'author-friendly' administrative interfaces (Paragraphs) to empower non-technical content managers.
  • Monitor and optimize Core Web Vitals and site speed to support SEO and brand performance.

Systems Maintenance & DevOps (25%):

  • Manage hosting environments (e.g., Pantheon), including deployment pipelines (CI/CD), configuration management, regression testing, security and version updates.
  • Act as primary technical troubleshooter for high-traffic institutional events.

Documentation & Collaboration (10%):

  • Document technical implementations and integration patterns to ensure team redundancy.
  • Consult with the Marketing Director and Web Lead during planning phases to provide feasibility assessments for new digital initiatives.

Perform other duties as assigned by management.

Minimum Requirements:

Bachelor's Degree, Field: Computer Science or Engineering
5 or more years experience. Area: Drupal backend and integrations

development

Knowledge of:

Drupal 10+ architecture, REST APIs, JSON, OAuth, and authentication workflows.

Skills:

Proficiency in Drupal, Javascript, PHP, Composer and Git; ability to translate

complex technical requirements for marketing stakeholders.

Preferred Qualifications:
Graduate Degree, Field: Computer Science
8 or more years experience, Area: Drupal, Wordpress and API

development

Knowledge of:

Drupal 10+ architecture, REST APIs, JSON, OAuth, and authentication workflows, WordPress, Salesforce Marketing Cloud, Workday, Technolutions Slate CRM

Skills:

Proficiency in Drupal and WordPress architecture JavaScript, React, PHP, Composer and Git; extensive experience with modern APIs and ETL processes

CompensationIn addition to a competitive benefits package, annualized pay for this role is typically between $97,972.09 - $132,550.47 covering the middle half of market compensation. Actual compensation will vary based on individual qualifications and work schedule if less than full-time.

Position Type

Regular

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.

You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

July 13, 2026About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

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