ZipRecruiter

Log In

1

Support Developer Jobs in Massachusetts (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer - Boston Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City. We support clients nationwide to help them simplify, secure and ...

InterSystems

Support Engineer III

Boston, MA · On-site

As a Support Engineer III, you will manage complex technical problems and provide international support to applications used by major organizations. Responsibilities : • You manage the solution of ...

InterSystems

Support Engineer III

Boston, MA · On-site

They are seeking a Support Engineer III to manage complex problem-solving in technical environments and provide international support for real-world applications. Responsibilities : • You manage ...

InterSystems

Support Engineer III

Boston, MA · On-site

The role of Support Engineer III involves managing complex problem solutions, contributing to a cooperative team, and providing international support for real-world applications used by major ...

InterSystems

Support Engineer II

Boston, MA · On-site

They are seeking a Support Engineer II to manage the solution of complicated problems in complex technical environments and contribute to a cooperative problem-solving team providing international ...

InterSystems

Support Engineer II

Boston, MA · On-site

They are seeking a Support Engineer II to manage the solution of complicated problems in complex technical environments and contribute to a cooperative problem-solving team providing international ...

Gamen Group

Help Desk Support Engineer

Boston, MA · On-site

The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction. As ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

next page

Showing results 1-20

People also search for

All JobsSupport Developer JobsSupport Developer Jobs in Massachusetts

Support Developer information

See Massachusetts salary details

$42

$73

$89

How much do support developer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for support developer in Massachusetts is $73.51, according to ZipRecruiter salary data. Most workers in this role earn between $49.90 and $87.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in Massachusetts are hiring for Support Developer jobs? Cities in Massachusetts with the most Support Developer job openings:
Support Developer jobs near you
Senior IT Support Engineer

Senior IT Support Engineer

Machado Consulting

Worcester, MA • On-site

Full-time

Posted 21 days ago

Job description

Salary: $65K - $85K

Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support Technicians with tickets they may have questions on but dont require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems. Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks. Senior IT Support Engineers will take part in an on-call rotation alongside IT Support Technicians to serve as their escalation point during non-business hours.


At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Senior IT Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.


Required Skills:

Must be self-motivated, team-oriented, and willing to learn

Must be able to effectively research and solve unique problems

Ability to manage or limit distractions

Strong written and verbal communication skills, with emphasis on customer service

Strong attention to detail and follow-through. Must be well organized.

Follow process driven instructions and maintain effective time metrics

Flexibility in prioritizing and responding to multiple incoming requests

Following instructions and asking for clarification and/or assistance when necessary


Experience Preferred:

Must have at least 3 - 5 years of experience in a HelpDesk or equivalent role.

1+ years of experience in a Systems or Network Administration role.

Industry certifications desired

Good understanding of Microsoft Windows Server Operating Systems

Good understanding of cloud models and products (SaaS, IaaS, PaaS)

Previous experience with ticketing systems and remote monitoring and management tools.

Intermediate or better PowerShell scripting is desired


Senior IT Support Engineers are required to work onsite from time to time - a valid drivers license, and reliable transportation is a requirement.