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Support Coordinator Jobs in Decatur, GA (NOW HIRING)

TransPak

Sales Support Coordinator

Peachtree Corners, GA · On-site

$19.25 - $26/hr

Responsible for providing support to key customers onsite through leading packing team, documenting packing procedures and being on site support for forecasting and new product designs. Will ...

RELX

Account Support Coordinator

Alpharetta, GA · Hybrid

$36K - $61K/yr

Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support. * Working closely in a team ...

Waystar

Enrollment Support Coordinator

Atlanta, GA · On-site

Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting clientele directly. * Serve as main point of contact for client base, participate in ...

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Support Coordinator information

See Decatur, GA salary details

$12

$22

$36

How much do support coordinator jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for support coordinator in Decatur, GA is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.58 per hour, depending on experience, location, and employer.

What Is a Support Coordinator?

A support coordinator works with health care facilities and government agencies to help patients get the health benefits or services they need. As a support coordinator, you meet with clients and their families to determine what services they need. You check their insurance benefits to confirm eligibility and develop an individualized plan to provide the resources they need for treatment or to improve their quality of life. Those working for private health care companies may coordinate the specific services offered by the organization, scheduling treatments and follow-up appointments. Support coordinators who work for social service agencies may focus on insurance eligibility and getting approval for patient treatments and care.

What are the key skills and qualifications needed to thrive as a Support Coordinator, and why are they important?

To thrive as a Support Coordinator, you need strong organizational abilities, case management experience, and typically a relevant qualification in social work, disability services, or community services. Familiarity with client management systems, documentation software, and knowledge of relevant legislation such as the NDIS is often required. Excellent communication, empathy, and problem-solving skills help build trust and effectively support clients’ needs. These competencies ensure that clients receive coordinated, high-quality services tailored to their individual goals and circumstances.

What is the highest paying job as a coordinator?

The highest paying roles for coordinators often include senior or specialized positions such as project coordinators, program managers, or operations managers, especially in industries like technology, finance, or healthcare. These roles typically require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level coordinator positions.

What would a support coordinator do?

A support coordinator helps individuals access services and resources to meet their needs, often in healthcare, social services, or disability support settings. They assess client needs, develop support plans, coordinate with service providers, and ensure clients receive appropriate assistance, often working with documentation and case management tools.

Do I need a degree to be a support coordinator?

Support coordinators typically do not require a college degree, but relevant certifications, such as a support coordination certification or training in social services, are often necessary. Employers may also value experience and strong communication skills in this role.

What is the role of a support coordinator?

A support coordinator is responsible for helping individuals plan and access services related to health, disability, or social support. They assess client needs, develop support plans, coordinate services, and connect clients with community resources, often working within case management frameworks and using documentation tools. The role requires strong communication skills and knowledge of relevant policies and programs.

What are some common challenges Support Coordinators face when managing multiple client cases simultaneously?

Support Coordinators often manage a high volume of cases, each with unique client needs and varying levels of urgency. Balancing these demands requires strong organizational skills, effective prioritization, and clear communication with clients and service providers. Time management and staying up-to-date with documentation are essential to ensure no client's needs are overlooked. Regular team meetings and collaboration with colleagues can help address complex cases and share strategies for workload management.

What are Support Coordinators?

Support Coordinators are professionals who assist individuals, often those with disabilities or special needs, in accessing and coordinating services and supports. They help clients understand their options, develop support plans, and connect with providers to achieve their goals. Support Coordinators act as advocates, ensuring that people receive the right services at the right time and that their needs are met in a holistic manner. Their work often involves collaboration with families, service providers, and community organizations.
More about Support Coordinator jobs
What are the most commonly searched types of Support jobs in Decatur, GA? The most popular types of Support jobs in Decatur, GA are:
What job categories do people searching Support Coordinator jobs in Decatur, GA look for? The top searched job categories for Support Coordinator jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Support Coordinator jobs? Cities near Decatur, GA with the most Support Coordinator job openings:
Support Coordinator jobs near you
Infographic showing various Support Coordinator job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,334 per year, or $22.8 per hour.
Technical Support Coordinator

Technical Support Coordinator

RELX Group plc

Alpharetta, GA • On-site

$40K - $67K/yr

Full-time

Posted 2 days ago

Job description

About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About the Team
The Customer Support team delivers high-quality technical assistance to internal and external customers, ensuring a seamless experience across multiple proprietary products and services. The team operates in a fast-paced, customer-focused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a commitment to customer success are central to how the team operates.
About the Role
The Tech Customer Support Coordinator II (Customer Support role) provides technical support to end users across multiple products and platforms. This role focuses on troubleshooting, research, training, and product support while delivering exceptional customer service. The position requires strong problem-solving skills, technical aptitude, and the ability to manage multiple customer interactions simultaneously while adhering to corporate policies related to authentication, data security, and record retention.
Support is delivered through various CRMs and communication channels, and the role works both independently and collaboratively to resolve customer issues efficiently.
Schedule Hours: 11:30am - 8pm
Training will be held between the Duluth and at the Alpharetta locations and some virtual.
Responsibilities
  • Provide high-quality technical and customer support to internal and external customers via phone, email, and chat
  • Troubleshoot technical issues, research solutions, and resolve customer inquiries with the customer's best interest in mind
  • Accurately document all customer interactions, research, and resolutions within CRM systems
  • Acquire and maintain in-depth product knowledge to effectively demonstrate and support proprietary products and services
  • Assist customers with product installation, user interface functionality, and site navigation
  • Provide login, search, usability, and technical support across multiple platforms
  • Perform basic browser troubleshooting and technical diagnostics
  • Train and support users while responding to inquiries and escalations
  • Utilize internal systems including CRM, billing tools, administrative platforms, websites, and production systems
  • Escalate complex issues to second-level support teams as needed
  • Participate in a 24/7 on-call rotation, including weekend coverage

Requirements
  • 1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training
  • Strong customer focus with the ability to engage professionally and effectively
  • Excellent problem-solving and basic technical skills
  • Outstanding written and verbal communication skills
  • Ability to multitask and manage phone, email, and chat interactions simultaneously
  • Professional attitude with a positive, team-oriented mindset
  • Ability to work independently on assigned tasks and projects
  • Preferred: 2- or 4-year college degree
  • Second language proficiency (Spanish preferred)
  • Familiarity with tools such as Excel, Word, Outlook, PowerPoint, Access, Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, and RNW
  • Basic knowledge of database strategy and networking concepts (e.g., DNS, file shares, user privileges)
U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.
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