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Support Analyst Jobs in Utah (NOW HIRING)

GoEngineer

NetSuite Support Analyst

Midvale, UT · On-site +1

$60K - $75K/yr

The NetSuite Support Analyst focuses on supporting and maintaining our highly customized NetSuite environment. The ideal candidate will bring hands-on NetSuite experience, strong problem-solving ...

Amicis Global

Client Support Analyst

South Jordan, UT · On-site

Title: Client Support Analyst Location: South Jordan, UT Duration: 12+ Months Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position ...

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Kellton Tech

Client Support Analyst

South Jordan, UT · On-site

Client Support Analyst Pay Rate: $ 22.17 / Hr on a W2 contract without benefits Location: South Jordan, UT Duties may include: * Processing incoming and outgoing paperwork including mail and ...

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Addepar

Client Support Analyst

Salt Lake City, UT

$59K - $74K/yr

Support Analysts play a critical role in supporting some of the world's most sophisticated investors, helping them run their businesses through Addepar. They assist Addepar's diverse client base with ...

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Technology Support team. The team provides technical support to its rapidly growing client base of financial advisors and ...

Addepar

Client Support Analyst

Salt Lake City, UT · On-site

$59K - $74K/yr

Support Analysts play a critical role in supporting some of the world's most sophisticated investors, helping them run their businesses through Addepar. They assist Addepar's diverse client base with ...

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site +1

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Technology Support team. The team provides technical support to its rapidly growing client base of financial advisors and ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

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TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

TitleEase

IT Support Analyst

Park City, UT

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

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Support Analyst information

See Utah salary details

$13

$28

$51

How much do support analyst jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for support analyst in Utah is $28.56, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $34.38 per hour, depending on experience, location, and employer.

What skills do you need to be a support analyst?

Support analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve problems efficiently, and technical knowledge of hardware, software, and networking. Familiarity with ticketing systems and customer service skills are also important, along with relevant certifications such as CompTIA A+ or ITIL. The role often requires the ability to work under pressure and adapt to new technologies quickly.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What tech jobs pay $400,000 a year?

Support analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level may also include bonuses, stock options, or profit sharing.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for hardware, software, and network issues within an organization. They often use diagnostic tools, communicate with users to identify problems, and document solutions to ensure smooth IT operations. Strong communication skills and knowledge of IT systems are essential for this role.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
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What are popular job titles related to Support Analyst jobs in UT? For Support Analyst jobs in UT, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Utah as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $59,411 per year, or $28.6 per hour.
NetSuite Support Analyst

NetSuite Support Analyst

GoEngineer

Midvale, UT • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

About this opportunity:
GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.
*Remote in the United States* GoEngineer is looking for a NetSuite Support Analyst to join our team. The NetSuite Support Analyst focuses on supporting and maintaining our highly customized NetSuite environment. The ideal candidate will bring hands-on NetSuite experience, strong problem-solving ability, and the confidence to work independently while collaborating with cross-functional teams. Familiarity with accounting concepts in NetSuite and experience working in an OneWorld or multi-subsidiary environment are especially valuable. In this role, you will help users resolve issues, improve system functionality, and learn how NetSuite interacts with other systems across GoEngineer.
Your key contributions in this role will be:
  • Respond to and manage user requests through Streamline, our ticketing system, with a focus on timely issue resolution and clear communication.
  • Investigate system behavior, identify root causes, and correct problems within our NetSuite environment.
  • Work with workflows, saved searches, reports, and custom records to support day-to-day business needs.
  • Contribute to NetSuite enhancements and customizations, including support for workflows, scripting, and other tailored functionality.
  • Learn how NetSuite interacts with internal teams and connected systems, including record creation and synchronization outside of NetSuite.
  • Partner with internal stakeholders across departments to understand issues, answer questions, and improve the user experience.
  • Help capture system knowledge and support continuity by maintaining clear internal documentation.
  • Support occasional projects that improve system performance, usability, and alignment with business processes.

We are looking for candidates with the below experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply:
  • 1-3 years of proven experience in a CRM/ERP support role.
  • 1-3 years of proven experience working with NetSuite.
  • Experience with NetSuite workflows, saved searches, reports, and custom records.
  • Ability to troubleshoot issues, research system behavior, and work through support requests with minimal direction.
  • Strong interpersonal and communication skills, with the ability to work effectively across teams.
  • Experience with accounting processes as they relate to NetSuite is strongly preferred.
  • Experience working in a NetSuite OneWorld or multi-subsidiary environment is highly valued.
  • Extra points for: NetSuite certifications, scripting or JavaScript experience, and a background that supports future growth into more technical NetSuite development work.

Competitive Compensation Includes:
$60,000 - $75,000
More about what GoEngineer offers:
At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include:
• Participation in GoEngineer's unlimited PTO program from day one of employment.
• 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
• Comprehensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions.
• Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
• Employer paid Life Insurance policy, & Short Term, and Long-Term Disability insurance, with optional supplemental coverage.
• Dental and Vision insurance
• Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
• Fertility, adoption, and family building benefits.
• Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.
To support a fair and efficient hiring process, we may use AI technology to summarize interviews and help our teams review information consistently. AI does not evaluate candidates or make hiring decisions. All decisions are made by our human hiring team.
Department Information Technology Role NetSuite Support Analyst Locations *Remote* Remote status Fully Remote Yearly salary $60,000 - $75,000 Employment type Full-time

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