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Success Manager Jobs in Rochester, NY (NOW HIRING)

Your Success is our Success We encourage you to fill out your application completely and let us ... The responsibility of our kitchen manager is to oversee the production of the highest quality food ...

Your Success is our Success We encourage you to fill out your application completely and let us ... The responsibility of our kitchen manager is to oversee the production of the highest quality food ...

Assistant Manager

Hopewell, NY · On-site

$19 - $21/hr

ASSISTANT MANAGER - LEAD, GROW, SUCCEED WITH DUNKIN' At Southpaw , our Assistant Managers aren't ... Coach and guide Crew Members and Shift Leaders to success * Foster a positive, respectful team ...

They are seeking a Program Manager to lead cross-functional project teams, ensuring that deliverables meet success criteria and that communication flows effectively across all levels of the ...

Assistant Manager

Hopewell, NY · On-site

$19 - $21/hr

ASSISTANT MANAGER - LEAD, GROW, SUCCEED WITH DUNKIN' At Southpaw , our Assistant Managers aren't ... Coach and guide Crew Members and Shift Leaders to success * Foster a positive, respectful team ...

Assistant Manager

Hopewell, NY · On-site

$19 - $21/hr

ASSISTANT MANAGER - LEAD, GROW, SUCCEED WITH DUNKIN' At Southpaw , our Assistant Managers aren't ... Coach and guide Crew Members and Shift Leaders to success * Foster a positive, respectful team ...

BRANCH MANAGER Hunt EAS -- Rochester, New York Hunt EAS is seeking a collaborative and strategic ... Equivalent combinations of education, professional experience, and demonstrated leadership success ...

We are currently seeking a talented and experienced General Manager to lead our team and drive the success of our restaurant. As the General Manager, you will be responsible for overseeing all ...

MANAGER TRAINEE HOURLY

Rochester, NY · On-site

$17.50 - $26/hr

Fisher Auto Parts' employees are one of the key ingredients to our success - past, present and ... At Fisher Auto Parts, the Store Manager comprises the senior position/leader in the store. The ...

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Branch Manager

Rochester, NY · On-site

$110K - $140K/yr

BRANCH MANAGER Hunt EAS -- Rochester, New York Hunt EAS is seeking a collaborative and strategic ... Equivalent combinations of education, professional experience, and demonstrated leadership success ...

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Branch Manager

Rochester, NY · On-site

$110K - $140K/yr

BRANCH MANAGER Hunt EAS -- Rochester, New York Hunt EAS is seeking a collaborative and strategic ... Equivalent combinations of education, professional experience, and demonstrated leadership success ...

Senior Project Manager

Rochester, NY · On-site

$75K - $110K/yr

Complete project closeout, cost analysis, and lessons learned documentation What Success Looks Like Successful Project Managers consistently: * Deliver projects on or ahead of schedule * Keep ...

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Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What is a typical CSM salary?

A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
What are popular job titles related to Success Manager jobs in Rochester, NY? For Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Success Manager jobs? Cities near Rochester, NY with the most Success Manager job openings:
Senior Director Product Management (Hybrid -NYC or Newark, NJ)

Senior Director Product Management (Hybrid -NYC or Newark, NJ)

Broadridge Financial Solutions

Newark, NY

$126K - $167K/yr

Full-time

Posted 7 days ago


Broadridge rating

6.7

Company rating: 6.7 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

137th of 148 rated financial services


Job description

## Senior Director Product Management (Hybrid -NYC or Newark, NJ)Applylocations: New York, NY: Newark, NJtime type: Full timeposted on: Posted Todayjob requisition id: JR1084127At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is hiring! Our Regulatory Communications team is seeking a dynamic and strategic Product Senior Director to spearhead growth and innovation in the Asset Management Regulatory Communications space. In this pivotal role, you will work with Fund Servicers, and asset managers to deliver best-in-class product solutions that enhance regulatory communications capabilities.**Responsibilities*** Drive the execution of product vision, strategy, and roadmap with a focus on innovation, growth, and speed to market* Build and maintain the product management process, from product discovery phase to product launch stage, including requirements gathering, prioritization, and stakeholder alignment, while continuously identifying and driving improvements to products in development or in production to ensure that the solutions best support the needs of existing customers and drive the value proposition to new customers* Communicate and evangelize product vision and roadmap to internal stakeholders* Ensure all product requirements are properly captured and communicated to the Product Owner and Agile team through a Product Definition Document and User Stories* Build a deep understanding of our clients and their needs through market research, customer interviews, and usage studies to inform product design and enhancements* Serve as the point of contact for the product for the services and sales teams for questions; manage product issues and drive resolution of issues* Partner with the marketing organization to develop market positions and product promotions/campaigns* Develop and maintain release documentation and conduct training for the sales and services teams on new features* Manage a team of product analysts who will help drive results* Ensure all product offerings and updates remain compliant with relevant regulatory requirements and reflect industry best practices* Maintain effective collaboration with cross-functional partners to ensure seamless delivery and client satisfaction throughout the product lifecycle**Qualifications*** Bachelor's degree in Business, or a related field; MBA or advanced degree is preferred* Minimum of 8-10 years of product management experience, ideally within institutional financial services or a related sector* Deep understanding of investment stewardship, proxy voting, or institutional product management* Demonstrated success managing complex products through full lifecycle in a fast-paced, collaborative environment* Proven ability to influence and lead cross-functional teams without direct authority* Strong analytical, organizational, and problem-solving skills, with experience in market research and competitive analysis* Excellent written and verbal communication skills with the ability to translate complex concepts into clear, actionable plans* Knowledge of Agile software development methodologies and ability to oversee requirements documentation* Track record of driving product innovations, improvements, and achieving measurable business outcomesCompensation Range: The salary range for this position is between $170,000 - $180,000.Bonus Eligibility: Bonus EligibleBroadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is September 1, 2026 #J-18808-Ljbffr

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About Broadridge

Sourced by ZipRecruiter

Broadridge, a global Fintech leader with more than $6 billion in revenues, provides the critical infrastructure that powers investing, corporate governance and communications to enable better financial lives. We deliver technology-driven solutions that drive digital transformation for our clients and help them get ahead of today’s challenges to capitalize on what’s next. For nearly six decades, we’ve been providing the critical infrastructure that powers corporate governance, capital markets and wealth and investment management. Our industry-specific technology, solutions and data and intelligence power business transformation – helping you get ahead of today’s challenges while preparing for what’s next.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New Hyde Park, NY, US

Year founded

1962

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