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Success Manager Jobs in Rochester, NY (NOW HIRING)

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Setting and managing customer expectations based on current state of product offerings/services is ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Setting and managing customer expectations based on current state of product offerings/services is ...

Brite

Customer Success Representative

Victor, NY · On-site

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing's top accounts while leading and mentoring the NAM Customer ...

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$32.3K

$82.5K

$139K

How much do success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for success manager in Rochester, NY is $82,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are the most commonly searched types of Success jobs in Rochester, NY?

The most popular types of Success jobs in Rochester, NY are:

What are popular job titles related to Success Manager jobs in Rochester, NY?

For Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Rochester, NY look for?

The top searched job categories for Success Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Success Manager jobs?

Cities near Rochester, NY with the most Success Manager job openings:

Success Manager jobs near you

Project success manager

Rochester, NY • On-site

Hiremore
1 - 10 employees
Learn more about Hiremoreexternal

Full-time

Re-posted 8 days ago

Job description

Company Description
HireMore is making sourcing and candidate engagement, the critical keys to hiring success. By combining a global network of sourcing professionals with our innovative technology platform, we produce the optimal peer-qualified, engaged candidate faster and at a lower cost.
Job Description
Accountabilities: Net Promoter Scores, Client Retention, Client Renewals
Experience: 5-7 years
Responsibilities:
Develops new products by identifying potential customer verticals, conducting market research around those verticals, generating product requirements and then bringing those products to life.
You will have developed products in the past and be comfortable working across a company to ensure that your vision becomes a reality.
You have experience developing pricing and offer strategies including shaping the messaging around the products and consulting with the marketing team to ensure the most appropriate channels are used. You want your products used by as many clients as possible and are relentless in your pursuit of this.
You will work with our clients and our internal teams to both implement your envisioned solution and to ensure that it solves their business needs. As such you will be the main point of contact for our clients and will develop implementation strategies and approaches, tailoring our internal systems as required, to ensure we can repeatedly deliver excellence to our customers.
You have a pro-active focus on delivering an outstanding customer experience and driving to achieve successful customer outcomes. Setting and managing customer expectations based on current state of product offerings/services is part of what makes you tick. You will also responsible for managing key accounts/customers.
Qualifications
Experience: 5-7 years
Additional Information
• Deep understanding of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)clo
• Demonstrated knowledge of DevOps tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation)
• Experience in designing HA, DR, Backup and retention architectures on cloud platforms
• Experience deploying Amazon Web Services (AWS) and Google Cloud public cloud infrastructures and a deep understanding of existing AWS technologies including experience covering cloud security, network, cloud integration, active directory, SSO, compute, storage, database, monitoring, cloud tools, and other AWS services
• Experience with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.)
• Experience with one or more programming languages (Ruby, Python, Perl, Javascript, Golang)
• Experience in the design, development, and deployment of large heterogeneous distributed systems and environments
• Deep understanding of computer networking and networking support services, especially with virtual and cloud environments
• Ability to work effectively in a team environment and lead cross-functional teams.
• Advanced knowledge of security trends and best practices.
• Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
• Demonstrated experience with Agile development methodologies is preferred.

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