Student Records Coordinator Jobs (NOW HIRING)

• Serve as the central records and communication liaison for academic records matters across the university; ensure consistent interpretation and application of academic records policies and procedures.
• Ensure compliance with academic records policies and ensure the accuracy and integrity of data maintained in PeopleSoft, including registration, grading, and degree audit systems.
• Monitor registration processes; investigate anomalies, identify root causes, recommend corrective actions, and coordinate resolutions with campus partners.
• Coordinate and process Petitions for University-wide Exceptions by interpreting requests, reconciling outcomes, updating PeopleSoft, and documenting decisions to ensure audit compliance.
• Post and articulate transfer and external credit for degree audit purposes; coordinate with the Articulation Officer and Graduation Advisors to resolve articulation gaps and improve operational efficiency.
• Coordinate end-of-term grading operations by communicating deadlines, resolving grading issues, and ensuring the accuracy of grade-dependent processes, including academic standing, disqualification, and graduation progress.
• Independently process subpoenas for Enrollment Services by determining records to be released, ensuring compliance with legal requirements, and coordinating required notifications.
• Respond to complex academic records and policy inquiries by determining the appropriate disposition within established policies and procedures or escalating issues with supporting justification.
• Coordinate the retention, imaging, and purging of academic records to ensure compliance with institutional, legal, and professional records management standards.
• Ensure all academic records decisions and actions are accurately documented and reflected in PeopleSoft; reconcile modified and one-time processes in collaboration with functional analysts.
• Coordinate testing of system upgrades, patches, and enhancements affecting records and registration modules; document results and communicate findings to functional leads.
• Collaborate with functional analysts to support automation of academic records processes, including prerequisite enforcement, grade changes, major and withdrawal updates, and student notifications.
• Administer the Post-Enrollment Requisite Check (PERC) process by coordinating prerequisite configuration, scheduling batch processes, troubleshooting exceptions, executing batch jobs, and communicating outcomes to campus stakeholders.
• Administer and monitor electronic forms to ensure compliance with university procedures and applicable regulatory requirements.
• Develop, review, maintain, and update process documentation to promote operational consistency, compliance, and continuous process improvement.
• Provide comprehensive services to students, staff, and community members on records and enrollment matters via phone, email, and in person.
• Troubleshoot registration issues, resolve record discrepancies, and assist with enrollment adjustments including major/minor changes, preferred name/pronoun updates, holds, and appointment assignments.
• Prepare transcripts, supplemental transcript files, enrollment verifications, and ensure timely delivery and imaging of records.
• Explain university policies and processes related to academic standing, reinstatement, and degree progress, applying FERPA and confidentiality requirements.
• Participate in university events that support enrollment, orientation, and commencement. 
• Provide comprehensive academic records services to students, faculty, staff, and community members through phone, email, and in-person support.
• Troubleshoot registration and records issues; resolve discrepancies and process enrollment adjustments, including major/minor changes, preferred name and pronoun updates, holds, and appointment assignments.
• Prepare official transcripts, supplemental transcript files, enrollment verifications, and related academic records while ensuring timely processing and appropriate records imaging.
• Interpret and explain university policies and procedures related to academic standing, reinstatement, degree progress, FERPA requirements, and student records confidentiality.
• Participate in university events supporting enrollment, orientation, commencement, and other student success initiatives.
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
• At the direction of appropriate administrator, may provide support to other areas as needed.
• The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
• Other duties as assigned.

• Four (4) years of progressively responsible experience supporting academic records, enrollment services, or related field.
• A bachelor's degree in business administration, Education or related field.
• Prior experience in a CSU or higher education setting.
• Experience coordinating administrative operations in support of an academic department or administrative unit.
• Experience interpreting and applying university, state, or organizational policies, procedures, and administrative guidelines.
• Experience providing customer service and administrative support to diverse constituents, including faculty, staff, students, and external partners.

• Experience to be fully functional in all technical aspects of work assignments.
• Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
• Thorough mastery of English grammar, punctuation, and spelling.
• Thorough knowledge of office systems and expertise in using office software packages, technology and systems. May function as the office information technology specialist. Ability to use and quickly learn new office support technology systems and software packages is a prerequisite.
• Ability to independently handle multiple work unit priorities and projects.
• Ability to interpret and apply a wide variety of policies and procedures independently and use judgment and discretion to act when precedents or specific guidelines do not exist.
• Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
• Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
• Ability to analyze operations and procedural problems and develop, recommend, and evaluate proposed solutions.
• Working knowledge of budget policies and procedures.
• Ability to perform business math, such as calculate ratios and percentages, track and analyze financial and/or budgetary data, and make accurate projections requiring some inference.
• Ability to effectively write and present own reports.
• Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
• Ability to use negotiation and persuasion skills to achieve results and expedite projects.

• Position may be required to travel.

Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding.  Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 under...