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Sr Operations Director Jobs (NOW HIRING)

MCI Careers

Operations Director

Wichita, KS · On-site

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Proven senior leadership experience in BPO (preferred) , or in hospitality, retail, construction ...

CRB Water

Senior Operations Manager

Saint Charles, MO · On-site

Senior Operations Manager (Strategic Operations & Production Systems) Location: St. Charles, MO ... Corporate Operations Director Department: Operations Position Summary CRB Water is seeking a ...

Soar Autism Center

Center Operations Director

Phoenix, AZ

$80K - $100K/yr

... senior operational roles as Soar continues to expand. If you're looking for a role where you can ... Direct exposure to senior leaders and multi-site operators * A collaborative, high-accountability ...

Chick-fil-A

Operations Director

Hurst, TX

$21 - $23/hr

Role Overview The Director of Operations is the senior operational leader responsible for driving operational excellence, developing strong leaders, and ensuring consistent business performance at ...

Soar Autism Center

Center Operations Director

Phoenix, AZ · On-site

$80K - $100K/yr

... senior operational roles as Soar continues to expand. If youre looking for a role where you can ... Direct exposure to senior leaders and multi-site operators * A collaborative, high-accountability ...

Soar Autism Center

Center Operations Director

Phoenix, AZ

$80K - $100K/yr

... senior operational roles as Soar continues to expand. If you're looking for a role where you can ... Direct exposure to senior leaders and multi-site operators * A collaborative, high-accountability ...

SciTech Services, Inc.

Sr. Operations Manager

Bethesda, MD · On-site

$180K - $184K/yr

Manage and coordinate administrative operations across DIR programs. * Support budget planning ... Minimum 5 years supporting senior-level leadership (GS-13/14 equivalent or higher). * Demonstrated ...

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

... senior operational roles as Soar continues to expand. If you're looking for a role where you can ... Direct exposure to senior leaders and multi-site operators * A collaborative, high-accountability ...

Soar Autism Center

Center Operations Director

Denver, CO · On-site

$80K - $100K/yr

... senior operational roles as Soar continues to expand. If youre looking for a role where you can ... Direct exposure to senior leaders and multi-site operators * A collaborative, high-accountability ...

MCI Careers

Operations Director

Wichita, KS

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Proven senior leadership experience in BPO (preferred) , or in hospitality, retail, construction ...

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

... senior operational roles as Soar continues to expand. If you're looking for a role where you can ... Direct exposure to senior leaders and multi-site operators * A collaborative, high-accountability ...

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Sr Operations Director information

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$34K

$107.7K

$179.5K

How much do sr operations director jobs pay per year?

As of Jun 10, 2026, the average yearly pay for sr operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a Sr Operations Director do?

A Sr Operations Director is responsible for overseeing and optimizing the daily operations of a company or organization. They manage teams, develop operational strategies, streamline processes, and ensure that business objectives are met efficiently. This role often involves budgeting, resource allocation, and collaborating with other departments to drive productivity and growth. Sr Operations Directors play a key role in implementing company policies and maintaining high standards of performance across the organization.

How does a Sr Operations Director typically collaborate with other departments to drive organizational success?

As a Sr Operations Director, cross-functional collaboration is a core part of the role. You will regularly partner with leaders from finance, HR, sales, and supply chain to align operational strategies with overall business goals. This means attending interdepartmental meetings, contributing to joint projects, and ensuring that operational initiatives support and enhance the work of other teams. Effective communication and a strategic mindset are crucial, as you'll often be responsible for breaking down silos and fostering a culture of teamwork across the organization.

What are the key skills and qualifications needed to thrive as a Sr Operations Director, and why are they important?

To thrive as a Sr Operations Director, you need a deep understanding of operations management, strategic planning, and financial acumen, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, data analytics tools, and relevant certifications like Six Sigma or PMP is highly valued. Leadership, problem-solving, and effective communication are essential soft skills for driving cross-functional teams and managing change. These skills ensure the organization achieves operational excellence, cost efficiency, and sustained growth in a competitive environment.

What jobs make $3,000 a month without a degree?

For a Sr Operations Director, earning around $3,000 a month typically requires significant experience and leadership skills, often exceeding entry-level roles. Generally, operational roles at this level are well-compensated and may require a bachelor's degree, but some related positions like administrative managers or certain sales roles can reach similar earnings without a degree, especially with proven performance and industry knowledge.

What is the difference between Sr Operations Director vs Operations Manager?

AspectSr Operations DirectorOperations Manager
Required CredentialsBachelor's degree, often MBA, extensive experience in operationsBachelor's degree, relevant experience, sometimes certifications like PMP
Work EnvironmentStrategic leadership, cross-departmental oversight, executive-level collaborationOversees daily operations, manages teams, implements policies
Employer & Industry UsageUsed in large corporations across industries like manufacturing, retail, logisticsCommon in mid-sized to large companies, across various industries

The Sr Operations Director focuses on strategic planning and high-level oversight, working closely with executive leadership. In contrast, the Operations Manager handles daily operations, team management, and process implementation. Both roles require relevant experience, but the Sr Operations Director typically has a broader scope and higher-level responsibilities.

What cities are hiring for Sr Operations Director jobs? Cities with the most Sr Operations Director job openings:
What are the most commonly searched types of Sr Operations jobs? The most popular types of Sr Operations jobs are:
What states have the most Sr Operations Director jobs? States with the most job openings for Sr Operations Director jobs include:
Sr Operations Director jobs near you
Operations Director

Operations Director

MCI Careers

Wichita, KS • On-site

Full-time

Posted 2 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you.

We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets.
  • Oversee budgets, P&L, and resource allocation to maximize site performance and profitability.
  • Champion a culture of accountability, collaboration, and service excellence.
  • Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes.
  • Introduce and manage process improvements that boost productivity and elevate the customer experience.
  • Build and maintain strong relationships with clients, stakeholders, and community partners.
  • Manage quality assurance, productivity metrics, and workforce planning.
  • Design and execute strategic sales initiatives aligned with company goals.
  • Monitor and optimize KPIs, SLAs, and operational policies for peak performance.
  • Set and manage sales forecasts and performance objectives.
  • Establish best practices to maintain market competitiveness.
  • Develop strategies to ensure outstanding customer satisfaction across all interactions.
  • Conduct market research and competitor benchmarking to guide operational decisions.
  • Prepare performance reports and analyze sales trends to drive continuous improvement.
  • Foster a high-performance, engaged, and motivated team environment.
  • Oversee payroll accuracy and timely processing.
  • Manage building operations, including maintenance and site security.
  • Partner with corporate leadership to deliver strategic initiatives.
  • Perform additional duties as required.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments.
  • Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings.
  • Strong commercial and financial acumen, including P&L management.
  • Exceptional communication, decision-making, and problem-solving abilities.
  • Skilled at navigating change and adapting strategies to drive growth and performance.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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