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Sr Client Manager Jobs in Florida (NOW HIRING)

Gallagher

Senior Client Manager

Jacksonville, FL · On-site

Bachelor's degree with 5+ years client service and/or claims management experience -OR- * High School degree/GED with 10+ years client service and/or claims management experience. * 1+ years ...

Gallagher

Senior Client Manager

Jacksonville, FL

Bachelor's degree with 5+ years client service and/or claims management experience -OR- * High School degree/GED with 10+ years client service and/or claims management experience. * 1+ years ...

defi SOLUTIONS

Senior Client Executive

Tallahassee, FL · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business relationships with a portfolio of large, multi-million dollar clients from a strategic and consultative ...

defi AUTO LLC

Senior Client Executive

Tallahassee, FL · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business relationships with a portfolio of large, multi-million dollar clients from a strategic and consultative ...

Willis Towers Watson (WTW)

Client Manager

Miami, FL · Hybrid

The Role The Senior Client Manager manages the placement and service of clients for the Personal Lines Department. This role is client facing and leverages established competencies related to ...

Posted today

Spark

Senior Client Lead

Tampa, FL

The Senior Client Lead owns the client relationship and is accountable for creating an exceptional ... Manage projects directly through Scoro when appropriate, or partner with Project Management on more ...

Spark

Senior Client Lead

Tampa, FL · On-site

The Senior Client Lead owns the client relationship and is accountable for creating an exceptional ... Manage projects directly through Scoro when appropriate, or partner with Project Management on more ...

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Sr Client Manager information

What is a Sr Client Manager?

A Sr Client Manager is a senior professional responsible for managing and nurturing relationships with key clients within an organization. They act as the primary point of contact, ensuring client satisfaction, addressing concerns, and identifying opportunities for growth. Their duties often include developing account strategies, negotiating contracts, and working closely with internal teams to deliver exceptional service. Sr Client Managers play a critical role in retaining major clients and driving business success.

How does a Sr Client Manager typically collaborate with internal teams to address client needs?

As a Sr Client Manager, you will frequently act as a liaison between clients and various internal departments such as sales, product development, and customer support. You'll be responsible for communicating client goals and feedback, coordinating cross-functional meetings, and ensuring timely delivery of solutions tailored to client requirements. Effective collaboration often involves anticipating potential challenges, aligning team efforts, and proactively managing expectations to maintain strong client relationships. This role requires excellent communication and organizational skills to balance client priorities with internal workflows.

What are the key skills and qualifications needed to thrive as a Sr Client Manager, and why are they important?

To excel as a Sr Client Manager, you need expertise in account management, business development, and a solid understanding of the industry, often supported by a bachelor's degree and several years of client-facing experience. Familiarity with CRM software like Salesforce, project management tools, and data analysis platforms is typically required. Exceptional interpersonal skills, strategic thinking, and strong negotiation abilities set top performers apart. These competencies are crucial for building lasting client relationships, driving revenue growth, and ensuring client satisfaction in a competitive market.

What is the difference between Sr Client Manager vs Client Services Manager?

AspectSr Client ManagerClient Services Manager
Required CredentialsBachelor's degree, experience in client management, industry certificationsBachelor's degree, experience in client support or account management
Work EnvironmentCorporate offices, client-facing roles, strategic planningCustomer support centers, client interaction, service delivery
Employer & Industry UsageUsed in finance, tech, consulting firms for senior client relationsCommon in service industries, telecom, IT for managing client accounts
Comparison Search IntentUnderstanding senior client management roles and responsibilitiesLearning about client support and account management functions

The Sr Client Manager typically handles high-level client relationships, strategic planning, and account growth, requiring more experience and certifications. The Client Services Manager focuses on day-to-day client support, service delivery, and maintaining client satisfaction. Both roles are vital in client-focused industries but differ mainly in seniority and scope of responsibilities.

What does a senior client manager do?

A senior client manager oversees relationships with key clients, ensuring their needs are met and contracts are fulfilled. They coordinate with internal teams to deliver solutions, identify growth opportunities, and maintain high client satisfaction. Strong communication, strategic planning, and industry knowledge are essential for this role.

What are popular job titles related to Sr Client Manager jobs in Florida?

For Sr Client Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Sr Client Manager jobs in Florida look for?

The top searched job categories for Sr Client Manager jobs in Florida are:

What cities in Florida are hiring for Sr Client Manager jobs?

Cities in Florida with the most Sr Client Manager job openings:

Sr Client Manager jobs near you
Infographic showing various Sr Client Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Client Manager

Risk Strategies

Palm Beach Gardens, FL • On-site

Full-time

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Risk Strategies rating

7.9

Company rating: 7.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

187th of 315 rated insurance

Job description

The Senior Client Manager is responsible for the strategic ownership, retention, and growth of a complex book of public sector clients offering comprehensive employee benefit programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.
This role serves as a primary strategic advisor, escalation point, and single point of accountability for assigned clients. The Senior Client Manager leads high-impact initiatives, such as multi-year benefits strategy, complex implementations, renewals, compliance alignment, and open enrollment execution while navigating the regulatory, governance, and political nuances unique to public sector organizations.
Success in this role requires deep benefits expertise, strong public sector acumen, executive presence, and the ability to influence decision-making across diverse stakeholder groups. The Senior Client Manager anticipates client needs, mitigates risk, and drives long-term value by aligning benefit programs with organizational goals, financial constraints, and workforce strategies.
Your Impact:
  • Own the end-to-end client relationship for a designated book of public sector clients, with accountability for retention, client satisfaction, and long-term partnership value.
  • Serve as a trusted advisor to executive leadership, benefit committees, and governing bodies by delivering strategic guidance on plan design, funding, compliance risk, and workforce impact.
  • Maintain senior-level client relationships through proactive communication, thought leadership, and disciplined follow-through.
  • Serve as the senior escalation point for complex or high-risk issues impacting trust, employee experience, timing, or compliance.
  • Define and lead overall implementation strategy, including timelines, governance, roles, success metrics, and risk mitigation.
  • Facilitate implementation kickoffs and complex decision-making sessions involving client leadership, internal stakeholders, carriers, and vendors.
  • Lead multi-year benefits strategy discussions, ensuring solutions align to organizational goals, budgetary realities, and regulatory requirements.
  • Anticipate risks, dependencies, and operational challenges; proactively adjust strategies to ensure desired outcomes.
  • Own open enrollment strategy and execution, aligning communications, timelines, and enrollment approach to maximize employee understanding and participation.
  • Lead carrier and vendor relationship management, holding partners accountable to performance standards, service-level agreements, and contractual commitments.
  • Ensure compliance considerations (e.g., ACA, ERISA, COBRA, HIPAA) are fully integrated into renewals, plan changes, and ongoing strategy discussions. With client manager, determines when engagement of external legal, actuarial, or compliance specialists is required.
  • Supports clients through regulatory changes and audits, coordinating and ensuring clear communication and execution.

Cross-Functional Leadership:
  • Partner closely with Analytics, Client Services, Sales, Compliance, and Operations teams to deliver a cohesive high-quality client experience.
  • Translate data and insights into actionable recommendations for clients and internal teams.
  • Contribute to the evolution of best practices, service models, and process improvements across the Client Services function.
  • Provide informal guidance and mentorship to client managers as subject-matter expert.
  • Lead and foster team collaboration enhancing seamless client engagement.

Successful Candidates Will Have:
  • Advanced knowledge of employee benefits programs, including medical, dental, vision, pharmacy, life, disability, and voluntary benefits.
  • Strong understanding of public sector benefits environments, governance structures, procurement considerations, and long decision-making cycles.
  • Deep working knowledge of benefits compliance and regulatory frameworks and the ability to apply them strategically.
  • Exceptional client relationship management skills, with demonstrated executive presence and credibility.
  • Strategic planning and execution capabilities across implementations, renewals, and open enrollment.
  • Excellent written and verbal communication skills, with the ability to simplify complex benefits and compliance topics for diverse audiences.
  • Ability to influence and guide decision-making among senior client leaders and cross-functional internal teams.
  • Proven ability to manage complexity, competing priorities, and high-impact escalations with sound judgment.
  • Demonstrated ability to proactively identify risks, opportunities, and improvement areas.
  • Commitment to delivering a consistently high-quality client experience that supports retention and long-term growth.

Education, Training & Experience Needed:
  • Bachelor's degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or related field, or equivalent experience.
  • 7+ years of experience in employee benefits client services, benefits consulting, brokerage, or a senior client-facing role.
  • Demonstrated success managing complex or high-value books of business with accountability for retention and strategic outcomes.
  • Prior experience serving public sector clients strongly preferred.
  • Valid Florida Life, Health & Variable Annuities 2-15 license or the ability to obtain one within first 90 days of employment is required.
  • Valid FL Driver's license is required.
  • Professional certifications strongly preferred:
    • CEBS
    • PHR / SPHR
    • SHRM-CP / SHRM-SCP

This position involves primarily office-based work with regular travel (up to 50%) to client meetings and worksites, sometimes outside standard business hours.
Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700+ locations and a team of approximately 23,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey. Learn more at BBrown.com.
Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies, part of the Brown & Brown team, by visiting https://us.bbrown.com/careers/.
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

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