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Sr Client Engagement Manager Jobs (NOW HIRING)

Coates Group

Client Engagement Manager

Chicago, IL · On-site

$85K - $120K/yr

The Client Engagement Manager plays the key role in coordinating and managing products and services that Coates delivers to our clients. The role is vital to ensuring efforts are executed ...

Coates Group

Client Engagement Manager

Chicago, IL · On-site

The Client Engagement Manager plays the key role in coordinating and managing products and services that Coates delivers to our clients. The role is vital to ensuring efforts are executed ...

Acosta

Client Engagement Manager

Lewisville, TX · On-site

$61K - $76K/yr

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project ...

Acosta

Client Engagement Manager

Lewisville, TX

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project ...

New

NEWMARK

Client Engagement Manager

Denver, CO

$65K - $70K/yr

We are seeking a motivated, dynamic professional to join our team in a client-facing, growth-oriented role that blends relationship management, market intelligence, and technology. This role sits at ...

NEWMARK

Client Engagement Manager

Denver, CO · On-site

$65K - $70K/yr

Responsibilities Client Relationship Management * Build and nurture relationships with institutional landlords, developers, and ownership groups * Maintain consistent, professional communication with ...

Eversana

Client Engagement Manager

Yardley, PA

The Client Engagement Manager applies Commercial operational services knowledge and project management processes obtained through education and experience to partner with Business Development and the ...

New

Air

Engagement Manager - FedCiv

Arlington, VA · On-site

Engagement Managers lead Govini projects, setting, directing, and executing against customer ... They manage senior client relationships and high-visibility deployments of Air's SaaS platform and ...

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Sr Client Engagement Manager information

See salary details

$34.5K

$98.1K

$170K

How much do sr client engagement manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for sr client engagement manager in the United States is $98,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What are some typical challenges a Sr Client Engagement Manager may face when managing multiple client accounts simultaneously?

As a Sr Client Engagement Manager, one common challenge is balancing the needs and priorities of multiple high-value clients while ensuring each receives personalized attention and strategic guidance. This often requires excellent time management, proactive communication, and the ability to anticipate and resolve potential issues before they escalate. Additionally, aligning client expectations with internal team capacities and deliverables can be complex, making collaboration and clear documentation crucial for success.

What does a senior engagement manager do?

A senior engagement manager oversees client relationships and ensures the successful delivery of projects. They coordinate between clients and internal teams, manage expectations, and develop strategies to meet client needs, often using project management tools and industry best practices.

What does a Sr Client Engagement Manager do?

A Sr Client Engagement Manager is responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and long-term loyalty. They act as a main point of contact between the client and the company, overseeing project delivery, addressing concerns, and identifying opportunities for growth. Their role often involves collaborating with sales, operations, and product teams to align solutions with client needs, as well as developing strategies to enhance the overall client experience. Effective communication, problem-solving, and leadership skills are essential for success in this position.

What is an engagement manager's salary?

An engagement manager's salary typically ranges from $80,000 to $150,000 annually, depending on experience, industry, and location. In some organizations, senior engagement managers or those with specialized skills may earn higher compensation, often supplemented with bonuses and benefits.

What is the difference between Sr Client Engagement Manager vs Client Success Manager?

AspectSr Client Engagement ManagerClient Success Manager
CredentialsExperience in account management, industry-specific certificationsCustomer service or account management experience, certifications often preferred
Work EnvironmentClient-facing roles, strategic planning, project oversightCustomer support, onboarding, retention focus
Employer & Industry UsageTech, SaaS, consulting firmsSoftware companies, SaaS, tech services
Search & Comparison IntentUnderstanding senior client management rolesFocus on customer retention and success

The Sr Client Engagement Manager typically handles strategic client relationships, oversees large accounts, and manages complex projects. In contrast, a Client Success Manager focuses on onboarding, customer satisfaction, and retention. While both roles require strong communication skills and industry knowledge, the seniority and scope of responsibilities distinguish the Sr Client Engagement Manager as a more strategic, high-level position.

What kind of jobs in media bring in $150,000 a year?

Senior client engagement managers in media or related roles such as media directors or account directors can earn $150,000 or more annually, especially with extensive experience, strong negotiation skills, and proficiency in client management tools. High-level positions often require strategic oversight, industry knowledge, and sometimes certifications in marketing or media planning.

Is engagement manager a stressful job?

As a Sr Client Engagement Manager, the role can be stressful due to managing client expectations, project deadlines, and team coordination. The job often requires strong communication skills, problem-solving, and the ability to handle multiple priorities under pressure.

What are the key skills and qualifications needed to thrive as a Sr Client Engagement Manager, and why are they important?

To thrive as a Sr Client Engagement Manager, you need a strong background in client relationship management, business strategy, and project oversight, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, project management tools such as Asana or Jira, and sometimes certifications like PMP are commonly required. Exceptional communication, negotiation, and problem-solving skills help build trust and foster long-term partnerships with clients. These abilities are crucial for ensuring client satisfaction, driving business growth, and successfully managing complex client accounts.
More about Sr Client Engagement Manager jobs
What cities are hiring for Sr Client Engagement Manager jobs? Cities with the most Sr Client Engagement Manager job openings:
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What job categories do people searching Sr Client Engagement Manager jobs look for? The top searched job categories for Sr Client Engagement Manager jobs are:
Sr Client Engagement Manager jobs near you
Infographic showing various Sr Client Engagement Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $98,122 per year, or $47.2 per hour.

Client Engagement Manager

Ascend Learning

Burlington, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Ascend Learning rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

11th of 226 rated education and training

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
WHAT YOU'LL DO
The Client Engagement (CE) Manager for Laudio is a platform expert and hands-on trainer/coach, serving as a trusted advisor to ensure successful implementations, high user adoption, robust usage, impact achievement, and user satisfaction (NPS). This role involves scaling knowledge transfer through various methods, quickly identifying and resolving roadblocks, and partnering closely with Client Engagement Directors to align on strategy and achieve shared client goals.
This individual will execute core functions with a focus on improving the customer journey, demonstrating a generative, process-oriented, and solutions-focused approach to achieve client goals and organizational metrics, delight users, and build a scalable, customer-focused process.
WHERE YOU'LL WORK
This position will have the flexibility to work remotely, requiring ability to travel and support clients primarily in New York. Living in New York, New Jersey, or Connecticut preferred.
HOW YOU'LL SPEND YOUR TIME
  • Ensure user delight when engaging with the Laudio platform
    • Works closely with CE Directors to develop and implement user outreach strategies for each client using insights from utilization metrics tracking software. This includes developing and deploying intervention techniques that build proof of Laudio's value, advance users to higher adoption levels, and overcome any roadblocks hindering client goals. Own utilization metrics across a portfolio of clients.
    • Identifies super users and builds relationships with them to drive advocacy around Laudio
    • Works jointly with Delivery team members to build better processes and operations to improve the adoption experience for all users over time
    • Supports the implementation process by co-leading strategy sessions with client operational leadership to drive successful Laudio use strategies
    • Support content creation and design for Executive Partnership Review decks (including building visuals) in partnership with Client Engagement Directors
  • Lead new user onboarding
    • Throughout the client's first year of Laudio use, ensures all users are engaged, on-boarded, trained, nurtured, and informed
    • Leads Champion and Full User training sessions and imparts deep functional understanding of key Laudio features with these users
    • Monitors new user utilization and identifies course corrections as needed during early learning sessions
  • Platform Mastery
    • Develops deep knowledge of Laudio's platform, including new features and functionality prior to their release. Becomes an expert in the Laudio platform, and a partner to the Product Management team in providing insight into unique client use cases and feedback.
  • User value communication and ongoing engagement
    • With Marketing, Sales, and Delivery, communicates key elements of Laudio's value to users and ensures consistency of user-directed messaging across all functions
    • Establishes user-level communication plan for each client in partnership with the Client Engagement Directors. Builds and enhances content for automated user outreach
    • Educates and trains new and existing users on new platform functionality, initiative-specific workflows, and Laudio use strategies
  • User training materials
    • Owns and manages all user training materials in partnership with the broader CE organization
    • Develops product micro-learning videos and leads live webinars in partnership with the broader CE organization
    • In collaboration with the Delivery and Marketing teams, creates implementation guides and documentation to enable faster ramping of new team members and support client documentation requests. This includes exploration of new training concepts and delivery mechanisms that drive deeper user utilization of Laudio
    • Maintains the repository/learning management system of all training and on-boarding materials, ensuring they are consistent with overall brand and marketing standards. Works with Marketing and Sales to include new concepts and demo techniques as they evolve
    • Provides client reporting on user training and consumption of the LMS content
  • User feedback and development
    • Fields, prioritizes, and communicates new development suggestions from users to the Product Management team
    • Attends Product, Marketing, Sales meetings as needed to communicate user feedback
    • Resolves complex client support tickets in collaboration with the Client Engagement Associate team
  • Champions the use of AI to streamline the client engagement lifecycle, applying new tools to how we onboard, support, and grow our clients.

WHAT YOU'LL NEED
  • 3+ years in client-facing support across various organizational levels.
  • Client-Centric: Committed to understanding and ensuring client/user satisfaction and success.
  • Platform Expertise: Develop deep SaaS platform knowledge, including upcoming features, to act as the platform expert.
  • Communication: Clear verbal/written communication and effective cross-functional collaboration.
  • Content Creation: Skilled in creating engaging user-facing content (including slide decks) to boost engagement and support strategy initiatives.
  • Strategic Thinking: Ability to develop and execute tailored client outreach and intervention strategies to enhance platform value and utilization.
  • User Training & Support: Proficient in providing comprehensive, multimodal user training and support.
  • Process Optimization: Collaborate internally (Delivery, Marketing, Sales) to improve the user experience.
  • Analytical Skills: Analyze key performance metrics to drive best practices in user outreach/engagement.
  • Self-driven, proactive remote work approach.
  • Ability to work onsite with New York clients.
  • Bachelor's degree required.
  • Preferred Experience: Office365, HubSpot/CRM, LMS, MixPanel; adopting AI productivity tools (Co-Pilot, ChatGPT) to increase efficiency.

HIRING RANGE
The current full-time annualized hiring range for this role is $84,600.00-$121,000.00 and does not include discretionary bonus or sales incentives, if applicable. In accordance with applicable state laws, we are providing the expected salary range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
BENEFITS
  • Health, dental, and vision insurance
  • Company paid Life Insurance
  • 401(k) with company match
  • Paid time off and parental leave
  • Employee assistance program
  • Other employee wellness programs such as Headspace and Airvet
  • Charitable matching program

Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

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