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Sr Analyst Workforce Management Jobs (NOW HIRING)

Sr. Analyst - Workforce Analytics Location: Plano, TX Remote/On-site/Hybrid: Hybrid (minimum two ... Superior project management skills * Naturally inquisitive and driven to pursue answers and ...

Sr. Analyst - Workforce Analytics

Plano, TX · Hybrid

$82K - $108K/yr

Sr. Analyst - Workforce Analytics Location: Plano, TX Remote/On-site/Hybrid: Hybrid (minimum two ... Superior project management skills * Naturally inquisitive and driven to pursue answers and ...

Sr. Analyst - Workforce Analytics

Plano, TX · Hybrid

$82K - $108K/yr

Sr. Analyst - Workforce Analytics Location: Plano, TX Remote/On-site/Hybrid: Hybrid (minimum two ... Superior project management skills * Naturally inquisitive and driven to pursue answers and ...

... Analyst to partner closely with our operations and agent teams. You will be workforce management ... Team Lead & Senior Manager consulting: Be the trusted advisor to the people managing agents. Help ...

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The Workforce Management Analyst works to improve workforce management effectiveness by scheduling ... Work with Member Solution Center Director and senior management to accurately forecast call volumes ...

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Sr Analyst Workforce Management information

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$48.5K

$102.5K

$130.5K

How much do sr analyst workforce management jobs pay per year?

As of Jul 13, 2026, the average yearly pay for sr analyst workforce management in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a senior workforce analyst do?

A senior workforce analyst is responsible for analyzing staffing data, forecasting workforce needs, and developing strategies to optimize employee productivity and scheduling. They use tools like Excel and workforce management software to monitor performance metrics and support decision-making for staffing levels and resource allocation.

What does a workforce management analyst do?

A workforce management analyst is responsible for analyzing staffing needs, forecasting workload, and developing schedules to ensure optimal employee coverage. They use tools like workforce management software and data analysis skills to improve operational efficiency and meet service level goals.

What is the WFM salary?

The salary for a Senior Workforce Management Analyst typically ranges from $60,000 to $90,000 annually, depending on experience, location, and company size. WFM analysts often require skills in data analysis, scheduling tools, and forecasting, which can influence compensation levels.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and WFM software. It offers opportunities for career growth, analytical skill development, and work in industries such as customer service and call centers. The role typically requires strong data analysis skills and attention to detail.

What is the difference between Sr Analyst Workforce Management vs Workforce Analyst?

AspectSr Analyst Workforce ManagementWorkforce Analyst
Required CredentialsBachelor's degree, experience in workforce planning, proficiency in workforce management toolsBachelor's degree, data analysis skills, familiarity with scheduling software
Work EnvironmentCorporate offices, call centers, or service centersCall centers, customer service departments, or operations teams
Employer & Industry UsageUsed in industries like telecommunications, finance, and retail for strategic planningCommonly found in customer service and contact center industries

The main difference is that Sr Analyst Workforce Management typically involves strategic planning, advanced analytics, and leadership responsibilities, while Workforce Analysts focus on data collection, scheduling, and operational support. Both roles require analytical skills and familiarity with workforce management tools, but the senior analyst position usually demands more experience and a broader scope of responsibilities.

What cities are hiring for Sr Analyst Workforce Management jobs? Cities with the most Sr Analyst Workforce Management job openings:
What states have the most Sr Analyst Workforce Management jobs? States with the most job openings for Sr Analyst Workforce Management jobs include:
What job categories do people searching Sr Analyst Workforce Management jobs look for? The top searched job categories for Sr Analyst Workforce Management jobs are:
Infographic showing various Sr Analyst Workforce Management job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.
Ops Analyst Workforce Management

Ops Analyst Workforce Management

Dollartree

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,468 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers


Job description

The Workforce Management Analyst will report to the Manager, Workforce Management and support the day to day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store Support Center, Store Display Team and Store Operations related employees.

Key areas of focus can include reporting and analysis, maintenance of labor standards and schedule templates, labor compliance, store and field level budget allocations, business processes, training and documentation, system maintenance, data mining and analyses, issues management and resolution, business partnering with Field and IT Operations and special projects.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

Subject matter expert (SME) and business liaison with IT and Legal for the WFM Suite.e of products including Work Force systems (Compass and Legion), Automated Labor Scheduling, Time and Attendance, and Work Force Analytics.

Responsible for process review, simplification and documentation, as well as, project management and implementation related to Store Payroll, Compass or Legion Time Keeping & Labor Scheduling, Wage Management, Staffing and Scheduling, Punch Guarding and all other store labor related systems and data.

Understand labor standards and various labor laws that impact the Company.

Ensure compliance related to scheduling, meal and rest breaks, penalty pay, labor regulations and other internal requirements.

Monitor wage and hour compliance and system utilization. Review minimum wage changes and other merit increases, pay ranges, staffing mix and other payroll impacting drivers.

Compile, analyze and provide detailed and summary reports for leadership to help leverage store related payroll expenses. Implement new payroll dashboards and reports as needed.

Responsible for generating and distributing key payroll reports on a weekly and monthly basis. This includes timely reconciliations of data to ensure accuracy of reporting, processing payroll budget

adjustments and chargebacks, preparing journal entries, account reconciliations and results commentary.

Prepare communications and training material to share with various levels in the Company from Stores to Senior Leadership and work with Store Ops Communications Team to assign tasks, communicate information and train as needed.

Maintain system data including interfaces, store hierarchy and key attribute tables, pay codes and pay code mapping, job titles, labor scheduling rule sets, etc. Identify root causes for system and business problems in order to provide business commentary and solutions. Work directly with IT related to troubleshoot data inconsistencies, errors and other technical issues. Responsible for solution design, development, testing and implementation of enhancements related to systems and processes. Support overall Store Simplification and other Systems Integration. Other duties as assigned

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

Education: Bachelor's Degree in Business Administration, Accounting or similar field

Work Experience: 3-5 years retail operations experience preferred. Developing and delivering small and mid-scale projects from development to delivery. Report development and instructional design experience. Excellent analytical and creative problem-solving skills with keen attention to detail.

Excellent listening and interpersonal skills; excellent written and oral communication skills are required.

Desired Qualifications - Desired but not required.

Job Related Skills: Highly self-motivated and directed, able to exercise independent decision making and taking action. Candidate must be deadline driven with demonstrated project management and organization skills. Previous experience with labor reporting, compliance and management. Retail operations experience preferred. Finance experience a plus.

Technical Skills: Advanced MS Excel, Strong MS Office suite (including PowerBI) required. Legion for Retail, MicroStrategy, SQL, and VBA preferred.

Start Rate =$70,000-$80,000based on experience plus10% bonus.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

Our success is a team effort -

when we reach our goals, you'll be eligible for a yearly bonus!

Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

  • Employee Assistance Program
  • Retirement plans with matching contribution
  • Employee Stock Purchase Program
  • Educational Assistance
  • Access to PerkSpot, an employee discount platform for goods and services
  • And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time500 Volvo Parkway,Chesapeake,Virginia 23320Workforce ManagementDollar Tree

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US