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Special Service Representative Jobs (NOW HIRING)

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Easley, SC · On-site

$13.75 - $18.50/hr

JOB SUMMARY The CSR plays a very important part in the operation of a consumer finance office. The ... The work is primarily sedentary in nature, no special demands are required.

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Support and assist claims management with special tasks and projects as assigned by immediate supervisor, and back up other customer service representatives. * Accurately document and process claims ...

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Special Service Representative information

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$12

$23

$39

How much do special service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for special service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a special service representative?

Special Service Representatives are professionals who provide personalized assistance and support to customers, clients, or passengers, often in industries like airlines, hospitality, or customer service. Their duties typically include handling special requests, resolving issues, and ensuring a positive experience for those with unique needs, such as people with disabilities or VIP clients. They act as a liaison between the customer and the organization, making sure that services are tailored to meet individual requirements. This role requires excellent communication skills, empathy, and problem-solving abilities.

How does a special service representative typically collaborate with other departments to resolve customer issues?

Special Service Representatives often act as liaisons between customers and various internal departments, such as technical support, billing, or operations. When addressing complex customer concerns or service requests, they coordinate with these teams to gather information, expedite solutions, and ensure a seamless experience for the client. Effective communication and problem-solving skills are essential, as representatives frequently facilitate meetings or follow-ups to keep all parties informed and to achieve timely resolutions. This collaborative approach not only helps in resolving individual issues but also contributes to ongoing service improvements.

What are the key skills and qualifications needed to thrive as a special service representative, and why are they important?

To thrive as a Special Service Representative, you need strong customer service abilities, problem-solving skills, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, reservation software, and sometimes specific industry certifications are commonly required. Excellent communication, patience, and conflict resolution skills help you stand out in this role. These competencies are essential for efficiently addressing customer needs, ensuring satisfaction, and maintaining the reputation of the organization.

What is the difference between Special Service Representative vs Customer Service Representative?

AspectSpecial Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specialized trainingHigh school diploma or equivalent
Work EnvironmentFieldwork, client sites, or call centersCall centers, retail, or office settings
Industry UsageUtilities, telecommunications, or service providersRetail, hospitality, and general customer support
Primary FocusHandling specialized or complex customer issues, service requestsResponding to general customer inquiries, support

Special Service Representatives focus on handling specialized or complex customer issues within specific industries, often requiring some training or certifications. Customer Service Representatives provide general support and handle routine inquiries. While both roles involve customer interaction, their scope and work environment differ significantly.

Is remote Special Service Representative a stressful job?

Remote Special Service Representatives often experience moderate stress levels due to handling customer inquiries, resolving issues, and meeting performance metrics. The job requires strong communication skills and the ability to manage multiple tasks, which can contribute to workload pressure, but the remote environment can also reduce some on-site stressors. Overall, stress levels vary based on individual resilience and workload management.
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Special Service Representative jobs near you
Infographic showing various Special Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance

Taylors, SC • On-site

$15 - $16/hr

Full-time

Re-posted yesterday

Job description

JOB SUMMARYThe CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions..DUTIES & ESSENTIAL JOB FUNCTIONSWorking directly under the supervision of the branch manager, the Customer Service Representative:Solicit loans on the telephone and at the counter.Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.Other duties include: opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.Completes loan documents and closes current refinance loans.Prepares daily deposits of cash and checks.Maintains and balances correct amount and denominations of money in cash drawers daily.Maintains loan standard report daily.Telephones past due customersQUALIFICATIONSPrevious experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills. REQUIREDA high school diploma or equivalence is required. PHYSICAL REQUIREMENTS/WORK ENVIRONMENTThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.