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Special Service Representative Jobs (NOW HIRING)

Worldwide Flight Services

$17/hr

Job Summary Assists passengers who have special requirements, such as unaccompanied minors, VIP ... Passenger Service Agent Learning Plan * TSA - General Security Awareness * FAA - Dangerous Goods ...

Worldwide Flight Services

$17/hr

Job Summary Assists passengers who have special requirements, such as unaccompanied minors, VIP ... Passenger Service Agent Learning Plan * TSA - General Security Awareness * FAA - Dangerous Goods ...

LIPAPRD

Relief Special Service Operator

Hicksville, NY · On-site

$18.75 - $25.50/hr

... service to millions of customers. If you're looking for a place where you can build a meaningful ... Union Local IBEW 1049 Summary This position is represented by IBEW Local 1049 Hours: 8am-4pm (40)

PathGroup

Distribution Service Representative

Memphis, TN · On-site

$13.75 - $17.75/hr

The Distribution Service Representative, under the direction of the Transportation Distribution ... Record clients' requests for supplies and special services, and forward them to the appropriate ...

PathGroup

Distribution Service Representative

Brunswick, GA · On-site

$14 - $18/hr

The Distribution Service Representative, under the direction of the Transportation Distribution ... Record clients' requests for supplies and special services, and forward them to the appropriate ...

PathGroup

Distribution Service Representative

Memphis, TN · On-site

$13.75 - $17.75/hr

The Distribution Service Representative, under the direction of the Transportation Distribution ... Record clients' requests for supplies and special services, and forward them to the appropriate ...

PathGroup

Distribution Service Representative

Brunswick, GA · On-site

$14 - $18/hr

The Distribution Service Representative, under the direction of the Transportation Distribution ... Record clients' requests for supplies and special services, and forward them to the appropriate ...

PathGroup

Distribution Service Representative

Nashville, TN · On-site

$14 - $18.25/hr

The Distribution Service Representative, under the direction of the Transportation Distribution ... Record clients' requests for supplies and special services, and forward them to the appropriate ...

PathGroup

Distribution Service Representative

Nashville, TN · On-site

$14 - $18.25/hr

The Distribution Service Representative, under the direction of the Transportation Distribution ... Record clients' requests for supplies and special services, and forward them to the appropriate ...

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Special Service Representative information

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$12

$23

$39

How much do special service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for special service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a special service representative?

Special Service Representatives are professionals who provide personalized assistance and support to customers, clients, or passengers, often in industries like airlines, hospitality, or customer service. Their duties typically include handling special requests, resolving issues, and ensuring a positive experience for those with unique needs, such as people with disabilities or VIP clients. They act as a liaison between the customer and the organization, making sure that services are tailored to meet individual requirements. This role requires excellent communication skills, empathy, and problem-solving abilities.

How does a special service representative typically collaborate with other departments to resolve customer issues?

Special Service Representatives often act as liaisons between customers and various internal departments, such as technical support, billing, or operations. When addressing complex customer concerns or service requests, they coordinate with these teams to gather information, expedite solutions, and ensure a seamless experience for the client. Effective communication and problem-solving skills are essential, as representatives frequently facilitate meetings or follow-ups to keep all parties informed and to achieve timely resolutions. This collaborative approach not only helps in resolving individual issues but also contributes to ongoing service improvements.

What are the key skills and qualifications needed to thrive as a special service representative, and why are they important?

To thrive as a Special Service Representative, you need strong customer service abilities, problem-solving skills, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, reservation software, and sometimes specific industry certifications are commonly required. Excellent communication, patience, and conflict resolution skills help you stand out in this role. These competencies are essential for efficiently addressing customer needs, ensuring satisfaction, and maintaining the reputation of the organization.

What is the difference between Special Service Representative vs Customer Service Representative?

AspectSpecial Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specialized trainingHigh school diploma or equivalent
Work EnvironmentFieldwork, client sites, or call centersCall centers, retail, or office settings
Industry UsageUtilities, telecommunications, or service providersRetail, hospitality, and general customer support
Primary FocusHandling specialized or complex customer issues, service requestsResponding to general customer inquiries, support

Special Service Representatives focus on handling specialized or complex customer issues within specific industries, often requiring some training or certifications. Customer Service Representatives provide general support and handle routine inquiries. While both roles involve customer interaction, their scope and work environment differ significantly.

Is remote Special Service Representative a stressful job?

Remote Special Service Representatives often experience moderate stress levels due to handling customer inquiries, resolving issues, and meeting performance metrics. The job requires strong communication skills and the ability to manage multiple tasks, which can contribute to workload pressure, but the remote environment can also reduce some on-site stressors. Overall, stress levels vary based on individual resilience and workload management.
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Special Service Representative jobs near you
Infographic showing various Special Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Special Service Coordinator

Arkansas Quality Therapy

Little Rock, AR • On-site

Full-time

Re-posted 25 days ago

Job description

Description:

Summary: The Special Service Coordinator will coordinate all employment related services for individuals with disabilities who are referred through Arkansas Quality Therapy Co. Those duties include but not limited to ensuring all employment related meetings are kept timely, Pre-Employment Training/Vocational training is executed timely with all clients, and follow-up is maintained to ensure consistency and progress throughout the transition.

Essential Duties:

  1. Answer referrals in writing (by email) to Arkansas Rehabilitation Services
  2. Schedule meeting with the client to discuss employment goals/career paths
  3. Assist client with all employment related paperwork and packets
  4. Update supervisor throughout all developments
  5. Submit timely monthly report to supervisor by the 1st of each month
  6. Submit timely reports to all employment related agencies as required
  7. Coordinating transportation services to all clients for employment related services
  8. Provide pre-employment training (i.e. soft skills, resume writing, job application, etc.) at minimum once every month, but as often as necessary
  9. Ensure that all clients of AQT who are interested in employment flows through proper channels at Arkansas Rehabilitation Services, Workforce Services, Ticket to Work, etc.
  10. Ensure the Supported Employment policy in the CES Waiver Manual is followed (see attached)
  11. Assures that all personal rights of the individual are maintained, including freedom of provider choice, civil, and legal rights.
  12. Perform any other related duties as required or assigned.


Requirements:

To perform this job successfully, an individual must be able to perform each essential duty competently. The requirements listed below are representative of the minimum levels of knowledge, skill and/or ability required. Requirements may be modified to accommodate individuals with disabilities.

  • Must maintain good customer service
  • Must be proficient in basic computer skills (including Microsoft Office Suite, keyboarding, email and internet use)
  • Must have good communication skills (oral and written)
  • Must possess good time management skills
  • Must have reliable transportation
  • Must maintain liability auto insurance