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Special Service Representative Jobs (NOW HIRING)

ITW Hobart Service

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

SUMMARY As a Customer Service Representative (CSR), you will serve as the first point of contact ... Other responsibilities or special projects not specifically listed below may also be assigned. The ...

ITW Hobart Service

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

SUMMARY As a Customer Service Representative (CSR), you will serve as the first point of contact ... Other responsibilities or special projects not specifically listed below may also be assigned. The ...

Seh

$15.25 - $20.75/hr

High School diploma or equivalent, and one to two years' experience in the field of public relations or customer service. * Valid Driver's License and at least 26 years old for insurance coverage.

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Special Service Representative information

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$12

$23

$39

How much do special service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for special service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a special service representative?

Special Service Representatives are professionals who provide personalized assistance and support to customers, clients, or passengers, often in industries like airlines, hospitality, or customer service. Their duties typically include handling special requests, resolving issues, and ensuring a positive experience for those with unique needs, such as people with disabilities or VIP clients. They act as a liaison between the customer and the organization, making sure that services are tailored to meet individual requirements. This role requires excellent communication skills, empathy, and problem-solving abilities.

How does a special service representative typically collaborate with other departments to resolve customer issues?

Special Service Representatives often act as liaisons between customers and various internal departments, such as technical support, billing, or operations. When addressing complex customer concerns or service requests, they coordinate with these teams to gather information, expedite solutions, and ensure a seamless experience for the client. Effective communication and problem-solving skills are essential, as representatives frequently facilitate meetings or follow-ups to keep all parties informed and to achieve timely resolutions. This collaborative approach not only helps in resolving individual issues but also contributes to ongoing service improvements.

What are the key skills and qualifications needed to thrive as a special service representative, and why are they important?

To thrive as a Special Service Representative, you need strong customer service abilities, problem-solving skills, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, reservation software, and sometimes specific industry certifications are commonly required. Excellent communication, patience, and conflict resolution skills help you stand out in this role. These competencies are essential for efficiently addressing customer needs, ensuring satisfaction, and maintaining the reputation of the organization.

What is the difference between Special Service Representative vs Customer Service Representative?

AspectSpecial Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specialized trainingHigh school diploma or equivalent
Work EnvironmentFieldwork, client sites, or call centersCall centers, retail, or office settings
Industry UsageUtilities, telecommunications, or service providersRetail, hospitality, and general customer support
Primary FocusHandling specialized or complex customer issues, service requestsResponding to general customer inquiries, support

Special Service Representatives focus on handling specialized or complex customer issues within specific industries, often requiring some training or certifications. Customer Service Representatives provide general support and handle routine inquiries. While both roles involve customer interaction, their scope and work environment differ significantly.

Is remote Special Service Representative a stressful job?

Remote Special Service Representatives often experience moderate stress levels due to handling customer inquiries, resolving issues, and meeting performance metrics. The job requires strong communication skills and the ability to manage multiple tasks, which can contribute to workload pressure, but the remote environment can also reduce some on-site stressors. Overall, stress levels vary based on individual resilience and workload management.
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Special Service Representative jobs near you
Infographic showing various Special Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative

Susan's Special Needs

Pleasant Ridge, MI • On-site

$15 - $20.25/hr

Full-time

Re-posted 23 days ago

Job description

Company Description
Susan's Special Needs, carries a wide range of products including more than 2,000 wigs, turbans, hats, many different styles of breast forms, bras and swimsuits with mastectomy pockets and a line of products to accommodate the needs of women experiencing menopause. We have pajamas, tank tops and lounging wear for hot flashes, a line of skin care products designed by a group of oncologists to meet the needs of women undergoing chemotherapy and radiation treatment, non-metallic deodorant and specially formulated shampoo.
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.
Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Develop and maintain a knowledge base of the evolving products and services.

Qualifications
  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply