IT Software Support Technician
$19.75 - $27/hr
Troubleshoot software issues and document resolutions. * Assign work orders, follow up on status, and communicate status to users. * Handle requests & verify requested information with managers, and ...
$19.75 - $27/hr
Troubleshoot software issues and document resolutions. * Assign work orders, follow up on status, and communicate status to users. * Handle requests & verify requested information with managers, and ...
$19.75 - $27/hr
Troubleshoot software issues and document resolutions. * Assign work orders, follow up on status, and communicate status to users. * Handle requests & verify requested information with managers, and ...
$19.75 - $27/hr
Troubleshoot software issues and document resolutions. * Assign work orders, follow up on status, and communicate status to users. * Handle requests & verify requested information with managers, and ...
$19.75 - $27/hr
Troubleshoot software issues and document resolutions. * Assign work orders, follow up on status, and communicate status to users. * Handle requests & verify requested information with managers, and ...
Fort Wayne, IN · On-site
$19.75 - $27/hr
Troubleshoot software issues and document resolutions. * Assign work orders, follow up on status, and communicate status to users. * Handle requests & verify requested information with managers, and ...
Fort Wayne, IN · On-site
$19.75 - $27/hr
Troubleshoot software issues and document resolutions. * Assign work orders, follow up on status, and communicate status to users. * Handle requests & verify requested information with managers, and ...
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Churubusco, IN · On-site
$21/hr
Troubleshooting skills are required as you will interact with end users to research and solve hardware and software related issues * Other responsibilities will include; documenting installation ...
Churubusco, IN · On-site
$21/hr
Troubleshooting skills are required as you will interact with end users to research and solve hardware and software related issues * Other responsibilities will include; documenting installation ...
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Newburgh, IN · On-site
$19.25 - $24.50/hr
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc. * Printer support can include barcode ...
Newburgh, IN · On-site
$19.25 - $24.50/hr
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc. * Printer support can include barcode ...
Crane, IN · On-site
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Crane, IN · On-site
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Elkhart, IN · On-site
$31/hr
Performs complex software troubleshooting in Windows, Unix, and Linux environments * Troubleshoots equipment networking issues across LAN, video, and discrete signaling systems * Interprets complex ...
Elkhart, IN · On-site
$31/hr
Performs complex software troubleshooting in Windows, Unix, and Linux environments * Troubleshoots equipment networking issues across LAN, video, and discrete signaling systems * Interprets complex ...
Portage, IN · On-site
$31/hr
Performs complex software troubleshooting in Windows, Unix, and Linux environments * Troubleshoots equipment networking issues across LAN, video, and discrete signaling systems * Interprets complex ...
Portage, IN · On-site
$31/hr
Performs complex software troubleshooting in Windows, Unix, and Linux environments * Troubleshoots equipment networking issues across LAN, video, and discrete signaling systems * Interprets complex ...
Lafayette, IN · On-site
$40K - $47K/yr
Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and ...
Quick apply
Lafayette, IN · On-site
$40K - $47K/yr
Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and ...
Albion, IN · On-site
$25.25 - $32.50/hr
Demonstrated ability to understand and troubleshoot solid state devices * Demonstrated ability to reprogram ladder logic and make effective use of software troubleshooting and diagnostics.
Albion, IN · On-site
$25.25 - $32.50/hr
Demonstrated ability to understand and troubleshoot solid state devices * Demonstrated ability to reprogram ladder logic and make effective use of software troubleshooting and diagnostics.
Crane, IN · On-site
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Crane, IN · On-site
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Crane, IN · On-site
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Crane, IN · On-site
$107K - $139K/yr
Lab-Based Testing and Hardware/Software Troubleshooting: * Perform maintenance and development of automated test set software in a laboratory setting. * Support daily production tasks, including data ...
Albion, IN · On-site
$25.25 - $32.50/hr
Demonstrated ability to understand and troubleshoot solid state devices * Demonstrated ability to reprogram ladder logic and make effective use of software troubleshooting and diagnostics.
Albion, IN · On-site
$25.25 - $32.50/hr
Demonstrated ability to understand and troubleshoot solid state devices * Demonstrated ability to reprogram ladder logic and make effective use of software troubleshooting and diagnostics.
Bloomington, IN · On-site
$91K - $122K/yr
Deploy, configure, and troubleshoot containerized applications utilizing Red Hat OpenShift within Windows-based enterprise environments. * Support software containerization efforts and deployment of ...
New
Bloomington, IN · On-site
$91K - $122K/yr
Deploy, configure, and troubleshoot containerized applications utilizing Red Hat OpenShift within Windows-based enterprise environments. * Support software containerization efforts and deployment of ...
New
Detail oriented and good investigative and software troubleshooting skills * Must be able to multitask * Knowledge of medical billing practices or Electronic Data Interchange processes * Ability to ...
Detail oriented and good investigative and software troubleshooting skills * Must be able to multitask * Knowledge of medical billing practices or Electronic Data Interchange processes * Ability to ...
Bloomington, IN · On-site
$91K - $122K/yr
Deploy, configure, and troubleshoot containerized applications utilizing Red Hat OpenShift within Windows-based enterprise environments. * Support software containerization efforts and deployment of ...
New
Quick apply
Bloomington, IN · On-site
$91K - $122K/yr
Deploy, configure, and troubleshoot containerized applications utilizing Red Hat OpenShift within Windows-based enterprise environments. * Support software containerization efforts and deployment of ...
New
Indianapolis, IN · On-site +1
Detail oriented and good investigative and software troubleshooting skills * Must be able to multitask * Knowledge of medical billing practices or Electronic Data Interchange processes * Ability to ...
Indianapolis, IN · On-site +1
Detail oriented and good investigative and software troubleshooting skills * Must be able to multitask * Knowledge of medical billing practices or Electronic Data Interchange processes * Ability to ...
Portage, IN · On-site
$26/hr
Performs basic software troubleshooting in Windows and Linux environments * Performs installation, basic corrective/preventative maintenance, and monitoring of CCTV cameras * Removes damaged onsite ...
Portage, IN · On-site
$26/hr
Performs basic software troubleshooting in Windows and Linux environments * Performs installation, basic corrective/preventative maintenance, and monitoring of CCTV cameras * Removes damaged onsite ...
$5.03 - $10.02
0% of jobs
$10.02 - $15.01
0% of jobs
$15.01 - $20
24% of jobs
$20.28 is the 25th percentile. Wages below this are outliers.
$20 - $25
19% of jobs
The median wage is $27.49 / hr.
$25 - $29.99
15% of jobs
$29.99 - $34.98
11% of jobs
$39.25 is the 75th percentile. Wages above this are outliers.
$34.98 - $39.97
7% of jobs
$39.97 - $44.96
7% of jobs
$44.96 - $49.95
7% of jobs
$49.95 - $54.94
2% of jobs
$54.94 - $59.93
7% of jobs
$5
$32
$59
To excel in Software Troubleshooting, you need strong analytical thinking, problem-solving abilities, and a solid understanding of software systems or programming, often supported by a relevant degree or technical certifications. Familiarity with diagnostic tools, debugging software, operating systems, and ticketing systems like Jira or ServiceNow is commonly required. Excellent communication, patience, and teamwork skills help professionals clearly explain issues and collaborate with development or IT teams. These abilities are crucial for efficiently identifying and resolving software problems while minimizing disruption for users and organizations.
One of the main challenges in Software Troubleshooting roles is diagnosing issues that may not have clear or immediately visible causes, often requiring extensive investigation and collaboration with multiple teams. Professionals must also keep pace with frequent software updates and evolving technologies, which can affect troubleshooting methods and require continuous learning. Balancing multiple cases at once while communicating progress with users and stakeholders is a key part of the job. Over time, gaining expertise in these areas provides greater autonomy and the opportunity to take on more complex cases or advance into leadership or specialized technical positions.
A Software Troubleshooting job involves diagnosing, analyzing, and resolving software-related issues for users or systems. Professionals in this role identify bugs, compatibility problems, performance issues, and software failures. They use debugging tools, logs, and technical knowledge to find solutions and improve software functionality. Strong problem-solving skills and knowledge of programming, operating systems, and software applications are essential. This role is common in IT support, software development, and system administration fields.

$19.75 - $27/hr
Full-time
Posted 5 days ago
7.9
Based on 59 frontline employees who took The Breakroom Quiz
159th of 537 rated manufacturers
This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.
Required
Preferred
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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Steel Dynamics is one of the largest and most diversified domestic steel producers and metals recyclers in the United States, with an estimated steelmaking and coating capacity of approximately 13 million tons, and facilities located throughout the United States and in Mexico. We operate using a circular manufacturing model, producing lower-carbon-emission, quality steel using electric arc furnace (EAF) technology with recycled ferrous scrap as the primary input. Our circular economy is powered by our three primary operating platforms: steel, metals recycling, and steel fabrication. Our steel operations produce steel products, including hot roll, cold roll, and coated sheet steel, structural steel beams and shapes, rail, engineered special-bar-quality steel, cold finished steel, merchant bar products, and specialty steel sections. Our metals recycling operations collect and process ferrous and nonferrous scrap from manufacturing and end-of-life items, such as automobiles, appliances, and machinery. This processed scrap is then sold to end-users for reuse, including our EAF steel mills, which produce new steel from the scrapped material. We sell a meaningful amount of steel to our own steel fabrication operations that in turn produce and sell structural steel joist and deck building systems to consumers.
Manufacturing
5,001 - 10,000 Employees
Fort Wayne, IN, US
1993